Business Communication: Creating and Delivering Messages That Matter

Create and deliver successful verbal presentations

A great presentation begins with a hook that draws your audience in and engages their attention. The body of the presentation typically focuses on three key points, supported by credible information and persuasive arguments. The close summarizes the key points and often refers back to the opening hook. Dynamic delivery is simply a matter of practice, with a focus on knowing your material.

Bias

A preconception about members of a particular group. Common forms of bias include gender bias; age bias; and race ethnicity or nationality bias

Compare contrast and choose effective communication channels

-communication channels differ significantly in terms of richness: the amount of information that they offer the audience -the spectrum ranges from written communication at the low end to face-to-face meetings at the high end -the best choice depends on your objective, your message, and your audience -to ensure that your communication achieves your goals, always consider the needs and expectations of your audience -if you tailor each message with the audience in mind, you'll give yourself a competitive edge in terms of the time, attention, and response of your audience

active listening

Attentive listening that occurs when the listener focuses his or her complete attention on the speaker

nonverbal communication

Communication that does not use words. Common forms of nonverbal communication include gestures, posture, facial expressions, tone of voice, and eye contact.

Explain the importance of excellent business communication

Effective communucation happens when relevant meaning is transmitted from the sender to the reciever. Skillful communicators save time and miney and develop deeper more trysting relationships with their colleagues. Anything that interferes with the correct transmission of your message is a barrier to com. Barriers can be physical verbal nonverbal cultural perceptual or organizational. To com effectively tou should be able to identitfy and surmount any barriers that stand btwn yoh and your audience. The result? Greater chance of long term success in every aspect of business.

Write more effective business memos, letters, and emails.

Here, too, you should begin with the needs of your audience; their anticipated response should drive the structure of your writing. Determine the "bottom line" of your communication, and be sure to deliver it up front. Your message itself should have a natural tone and must be completely free of grammatical errors.

passive voice

Sentence construction in which the subject does not do the action expressed by the verb; rather the subject is acted upon. Passive voice tends to be less effective for business communication

Describe the key elements of nonverbal communication

The key elements of nonverbal communication include eye contact, tone of voice, facial expressions, gestures, and posture.

Choose the right words for effective communication

The right words can make the difference between a message your audience absorbs and a message your audience ignores. Keep these considerations in mind: analyze your audience, be concise, avoid slang, avoid bias, and use the active voice.

communication channel

The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards.

noise

any interference that causes the message you send to be different from the message your audience understands

intercultural communication

communication among people with differing cultural backgrounds

communication barriers

obstacles to effective communication, typically defined in terms of physical, language, body language, cultural, perceptual, and organizational barriers

active voice

sentence construction in which the subject performs the action expressed by the verb

Communication

the transmission of information between a sender and a recipient

dynamic delivery

vibrant, compelling presentation delivery style that grabs and holds the attention of the audience