Case Activity: Chapter 02: The Environment and Corporate Culture

Which of the following would help to reinforce this type of culture at Camp Bow Wow?

Heidi asks experienced franchise owners to mentor new franchisees

In the video, Heidi Genahl says, "You have to have a very strong culture... one that doesn't allow for people to color outside of the lines, but yet taps into their creativity and innovation." Camp Bow Wow likely has _____ , responding flexibly to the environment while maintaining a focus on the managers and employees.

An Involvement culture

Customers tell Heidi that they would feel more comfortable leaving their dogs at Camp Bow Wow if at least some of the camp counselors were accredited veterinary technicians. Check all that apply.

Internal Environment Employees

Which of these is a story that would convey Camp Bow Wow's culture?

One day, a dog owner was in a car accident and couldn't pick up her dog, so Sue Ryan took that dog home with her overnight to take care of it.