Chapter 10

In the context of job satisfaction, which of the following occurs when leaders or followers are unclear about what they need to do and how they should do it? A) role ambiguity B) rater bias C) role conflict D) the contagion effect

A) role ambiguity

In the context of understanding follower potential, which of the following is the process most organizations use to make leadership potential and readiness decisions about followers? A) succession planning B) 360-degree feedback C) job satisfaction surveys D) talent hoarding

A) succession planning

In the context of the seven theories of job satisfaction, which of the following is the underlying principle of the theory of organizational justice? A) treating people fairly B) giving people meaningful work C) securing needed resources D) giving people decision-making authority

A) treating people fairly

Which term refers to the set of expected behaviors associated with a particular job or position? A. Group role B. Groupthink C. Social facilitation D. Punctuated equilibrium

A. Group role

What is the LEAST likely way that a leader could improve team effectiveness? A. Putting subtle pressure on dissenting members of the team to ensure concept cohesiveness B. Designing input-stage variables at the individual, organizational, and team design levels C. Ensuring that the team has a clear sense of purpose and performance expectations D. Providing coaching while the team is performing its task

A. Putting subtle pressure on dissenting members of the team to ensure concept cohesiveness

_____ refers to any time people increase their level of work due to the presence of others. A. Social facilitation B. Additive tasking C. Social loafing D. Overbounding

A. Social facilitation

In comparing teams and group members, which statement is most likely true? A. Team members can readily identify who is and who is not on the team; identifying members of a group may be more difficult. B. Group members have common goals; teams may not have the same degree of consensus about goals. C. Group members often have more differentiated and specialized roles than team members. D. Task interdependence typically is greater with groups than with teams.

A. Team members can readily identify who is and who is not on the team; identifying members of a group may be more difficult.

Receiving conflicting information from two or more people about their expectations for your work behavior reflects: A. intersender role conflict. B. intrasender role conflict. C. interrole conflict. D. person-role conflict.

A. intersender role conflict.

The clear emergence of a leader and the development of group norms and cohesiveness are the key indicators of the _____ stage of group development. A. norming B. performing C. forming D. storming

A. norming

Molly, a member of a product development team, is most likely experiencing _____ if she wonders, "Just what am I supposed to be doing?" A. role ambiguity B. role conflict C. role overload D. role insufficiency

A. role ambiguity

For a team to do well, the individuals composing the team must sometimes not maximize their individual effort. This is referred to as: A. subsystem nonoptimization. B. limited span of control. C. organizational process loss. D. intersender role conflict.

A. subsystem nonoptimization.

In the context of understanding follower potential, which of the following is used to evaluate the performance and potential of followers? A) hygiene factors B) 9-box matrices C) 360-degree feedback D) coalition tactics

B) 9-box matrices

In the context of job satisfaction, which of the following best defines the term "employee engagement"? A) It is an evaluation of a follower's immediate promotability. B) It pertains to followers' attitudes about the organization and their work activities. C) It is the notion of being at work while one's brain is not fully engaged. D) It is a follower's capacity to advance one or more levels within the organization.

B) It pertains to followers' attitudes about the organization and their work activities.

In the context of job satisfaction surveys, ________ assess the degree to which employees are satisfied with different aspects of work, such as pay, benefits, promotion policies, working hours and conditions, and the like. A) global satisfaction items B) facet satisfaction items C) motivators D) hygiene factors

B) facet satisfaction items

Which of the following reflects the degree to which people are given information about different reward procedures and are treated with dignity and respect? A) decentralization B) interactional justice C) empowerment D) distributive justice

B) interactional justice

Which of the following is one of the motivators described in Herzberg's two-factor theory? A) working conditions B) the work itself C) co-workers D) job security

B) the work itself

Which question is most relevant to the task variable of team design? A. Are there too few or too many team members? B. Does the team have a meaningful piece of work? C. Has the team leader established a flexible climate? D. Does the team have an appropriate amount of diversity?

B. Does the team have a meaningful piece of work?

A manager makes the following statement to a subordinate, "I need this report back in five minutes, and it had better be perfect." Which term best describes this type of role conflict? A. Interrole conflict B. Intrasender role conflict C. Person-role conflict D. Intersender role conflict

B. Intrasender role conflict

_____ are the informal rules that groups adopt to regulate and regularize group members' behaviors. A. Values B. Norms C. Ethics D. Outputs

B. Norms

The phenomenon of reduced effort by people when they are not individually accountable for their work is referred to as: A. process loss. B. social loafing. C. group polarization. D. group storming.

B. social loafing.

In the context of job satisfaction, which of the following is true of role conflict? A) It occurs when leaders or followers are unclear about what they need to do and how they should do it. B) It concerns followers' perceptions of whether the level of reward or punishment is commensurate with an individual's performance or infraction. C) It occurs when leaders and followers are given incompatible goals to accomplish. D) It pertains to followers' attitudes about the organization and their work activities.

C) It occurs when leaders and followers are given incompatible goals to accomplish.

Which of the following is a disadvantage of using 9-box matrices and replacement tables for evaluating follower performance and potential? A) Organizationss find it difficult to invest differentially in high-potential + high-performance types. B) Candidates' past performance is excluded from these ratings. C) The vast majority of decisions are based solely on management judgment. D) Candidates who are nominated once are barred from being nominated a second time.

C) The vast majority of decisions are based solely on management judgment.

According to the 9-box matrices used to evaluate the performance and potential of followers, which of the following is true of "Key Players"? A) They are low performers with moderate potential. B) They are low performers with high potential. C) They are moderate performers with moderate potential. D) They are high performers with high potential.

C) They are moderate performers with moderate potential.

Which of the following assesses the overall degree to which employees are satisfied with their organization and their job? A) hygiene factors B) facet satisfaction item C) global satisfaction item D) motivators

C) global satisfaction item

In the context of job satisfaction, the notion of being at work while one's brain is not fully engaged is referred to as A) on-boarding. B) facet satisfaction. C) presenteeism. D) dysfunctional turnover.

C) presenteeism.

In the context of organizational justice, perceptions of ________ involve the process by which rewards or punishments are administered. A) interactional justice B) work facilitation C) procedural justice D) interaction facilitation

C) procedural justice

According to Herzberg's two-factor theory, which of the following is a hygiene factor? A) recognition B) responsibility C) supervision D) advancement

C) supervision

Which of the following is a possible solution for groupthink? A. Increasing group cohesiveness and engaging in more overbounding techniques. B. Isolating the group from outside sources which might bias decision making. C. Establishing an independent subgroup to make recommendations. D. Using mindguards to screen negative input from the group.

C. Establishing an independent subgroup to make recommendations.

The _____ stage of development of groups is characterized by polite conversation, the gathering of superficial information about fellow members, and low trust. A. norming B. storming C. forming D. performing

C. forming

The sum of forces that attract members to a group, provide resistance to leaving it, and motivate them to be active in it is called: A. group polarization. B. social facilitation. C. group cohesion. D. punctuated equilibrium.

C. group cohesion.

The inefficiencies created by more and more people working together is called: A. groupthink. B. social loafing. C. process losses. D. deindividuation.

C. process losses.

At the organizational level, the Team Leadership Model (TLM) suggests that leaders examine the _____ that may be impacting the team. A. motivations B. creative skills C. reward systems D. interpersonal behaviors

C. reward systems

In the context of understanding follower potential, which of the following best defines leadership potential? A) It refers to the potential of leaders to engage followers who ultimately generate high shareholder returns. B) It pertains to followers' attitudes about the organization and their work activities. C) It is an evaluation of a follower's immediate promotability. D) It is defined as a follower's capacity to advance one or more levels within the organization.

D) It is defined as a follower's capacity to advance one or more levels within the organization

In the context of organizational justice, which of the following is concerned with followers' perceptions of whether the level of reward or punishment is commensurate with an individual's performance or infraction? A) interactional justice B) role ambiguity C) role conflict D) distributive justice

D) distributive justice

In the context of understanding follower satisfaction, the tendency for people with longer tenure or in higher positions to have higher global and facet satisfaction ratings than those newer to or lower in the organization is known as the A) Pygmalion effect. B) contagion effect. C) glass ceiling effect. D) hierarchy effect.

D) hierarchy effect.

In a 9-box matrix used to evaluate the performance and potential of followers, a "Future Star" will be rated as a A) high performer with moderate potential. B) high performer with low potential. C) low performer with high potential. D) moderate performer with high potential.

D) moderate performer with high potential.

Which term refers to interactions among team members, such as how they communicate with each other? A. Punctuated equilibrium B. Organizational shells C. Group polarization D. Group dynamics

D. Group dynamics

Functional, interdependent roles are characteristic of which stage of group development? A. Forming B. Storming C. Norming D. Performing

D. Performing

What type of conflict most likely occurs when a store manager encourages a salesperson to mislead customers about the quality of the store's products if deception is inconsistent with the salesperson's values and beliefs? A. Interrole conflict B. Intrasender role conflict C. Intersender role conflict D. Person-role conflict

D. Person-role conflict