Chapter 13 Study Cards

noise

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media richness

the degree to which a communication channel conveys information

filtering

the process of withholding, ignoring, or distorting information.

videoconfrencing

...

advantages of electronic media at work

1. allows info to be shared with large numbers of stakeholders 2. enables routine messages to be delivered with speed and efficiency 3. reduced time and expenses related to travelling, photocopying, and mailing, 4. encourages more people to participate and share their ideas with others. 5. leaves a permanent record of communication for future reference.

disadvantages of electronic media at work

1. may not be as effective for solving complex problems. 2. prevents interpretation of subtle nonverbal cues conveyed by the sender 3. engenders less trust among the users than does face-to-face communication 4. messages can hurt feelings, be insensitively worded, or be intentionally hurtful. 5. sensitive or private information can be leaked or sent to the wrong recipient.

advantages of written communication

1. messages can be revised several times 2. permanent record that can be saved 3.message stays the same. 4.receiver has more time to analyze it.\

disadvantages of written communication

1. no control over where or when the message is read. 2.sender lacks immediate feedback 3.reader may not understand parts of the message 4.the message must be long to contain answers to anticipated questions.

breakdowns between cultures

1. verbal behavior 2. nonverbal behavior 3. accurate interpretation 4.comprehension 5.design 6.motivation

advantages of oral communication

1.questions can be answered 2.feedback is immediate and direct 3.the receiver can sense the senders sincerity(or lack of) 4.more persuasive and less expensive

disadvantages of oral communication

1.spontaneous and ill considered statements 2.no permanent record of it.

one-way communication

a process in which information flows in only one direction- from the sender to the receiver, with no feedback loop

two-way communication

a process in which information flows in two directions- the receiver provides feedback, and the sender is responsive to the feedback.

downward communication

information that flows from higher to lower levels in the organization's hierarchy

upward communication

information that flows from the lower to higher levels in the organization's hierarchy

horizontal communication

information that in shared among people on the same hierarchical level.

perception

the process of receiving and interpreting information, biases esist