Chapter 7- E Business and E Commerce

vertical exchanges

-connect buyers and sellers in a given industry (type of exchange)

ethical issues

-privacy: e payments and tracking -potential job loss due to disintermediation

C. wholesalers

Amazon Business is the biggest threat to ____. A. manufactures B. distributors C. wholesalers D. retailers

an e-mall

Amazon is an example of what?

buy-side marketplace

B2B model in which organizations attempt to procure needed products or services from other organizations electronically. -big method of buying goods is the reverse auction

sell-side marketplace

B2B model in which organizations sell to other organizations from their own private e-marketplace or from a third-party site. ex: dell auction.com, ariba.com, Avnet.com, etc

C. sell- side marketplace

In the ____, organizations sell their products or services to other organizations electronically from their own private e-marketplace website or from a third- party website. A. electronic exchange B. buy- side marketplace C. sell- side marketplace D. sellers exchange

-vertical exchanges -horizontal exchanges -functional exchanges

What are the 3 types of public exchanges that happen in electronic exchanges?

sell- side marketplace

When organizations come to a company's Web site for procurement, such business is classified as a(n):

C. stored- value money

____ cards allow you to store a fixed amount of prepaid money and then spend it as necessary. A. purchasing B. smart C. stored- value money D. electronic credit

e- commerce

buying and selling through computer networks

horizontal exchanges

connect buyers and sellers across many industries (type of exchange)

domain name

considered legal when the person or business who owns the name has operated a legitimate business under that name for some time.

find the best price

customers choose the best price of the options given from a middle man

Name-your-own-price

customers decide how much they want to pay

E-tailing (electronic retailing)

direct sale of products and services through electronic storefronts or electronic malls, usually designed around an electronic catalog format and auctions.

disintermediation

elimination of intermediaries in electronic commerce

Clicks and Motor Organizations

organizations that do business in both the physical and digital dimensions

e- procurement

purchasing by using electronic support

Cybersquatting

registering domain names in the hope of selling them later at a higher price

banner

simply electronic billboards that promote a product or a vendor.

procurement

the buying and reselling of goods that have already been produced

Business-to-consumer (B2C)

the sellers are organizations and the buyers are individuals

electronic mechanisms

-electronic catalogs -electronic auctions (forward and reverse) - e storefronts (email) -e-marketplaces are all what?

physical

Brick and motor organizations are what kind of organizations?

C. smart

Modern credit cards are ____ cards. A. purchasing B. stored- value money C. smart D. electronic credit

virtual (pure play)

Organizations in which the product, the process, and the delivery agent are all digital.

group purchasing (e- coops)

Small buyers aggregate demand to create a large volume; the group then conducts tendering or negotiates a low price

D. vertical

____ exchanges connect buyers and sellers in a given industry. A. horizontal b. indirect c. direct d. vertical

B. security

____ is a limitation of e- commerce. A. accessibility B. security C. cost D. convenience

A. indirect

____ materials are those items that are needed for HBO. A. indirect B. horizontal C. vertical D. direct

A. B2B; B2C

_____ is larger by volume; _____ is more complex. A. B2B; B2C B. B2C; B2B C. B2C; B2C D. B2B; B2B

A. cookies

______ are the main threat to privacy on the internet. A. cookies B. RFIDs C. smart cards D. ERPs

B. electronic credit

______ cards allow customers to charge online payments to their credit card accounts. A. purchasing B. electronic credit C. smart D. stored- value money

multi channeling

a process in which a company integrates its online and offline channels (issue in e tailing)

Business-to-employee (B2E)

an organization uses EC internally to provide information and services to its employees.

pop-up ad

appears underneath the active window; when users close the active window, they see the ad

e business

e-commerce and serving customers collaborations with business partners, and performing electronic transactions

Business-to-business (B2B)

e-commerce in which the buyers and sellers are business organizations

Consumer-to-consumer (C2C)

e-commerce involves business transactions between users, such as consumers selling to other consumers via the internet (hint: a model)

Business to Consumer (B2C)

this commerce has: -electronic storefronts and malls -online service industries -issues in e-tailgating

bitcoin

type of digital currency in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds, operating independently of any central bank

Business-to-business (B2B)

type of e commerce: -sell- side marketplaces -buy-side marketplaces -electronic exchanges

B. buy- side marketplace

The ___ is a model in which organizations attempt to procure needed products or services from other organizations electronically. A. sellers exchange B. buy-side marketplace C. electronic exchange D. sell- side marketplace

channel conflict

The alienation of existing distributors when a company decides to sell to customers directly online. (issue in e-tailing)

False

True or False: Due to privacy issues, it is illegal for e-commerce Web sites to use cookies to record their customer's past behaviors and discover their identity.

False

True or False: The sales tax laws that apply to brick-and-mortar stores also apply to all e-commerce stores.

False

True or False: Trademark owners in the U.S. are not allowed to sue for damages in cases of cybersquatting.

B. product custominzation

With ___ , customers use the internet to self- configure products or services. A. electronic exchanges B. product customization C. group purchasing D. bartering online

D. group purchasing

With _____, small buyers aggregate demand to create a large volume and then negotiate lower prices. A. electronic exchanges B. product customization C. bartering online D. group purchasing

A. direct

___ materials are inputs to the manufacturing process. A. direct B. indirect c. horizontal d. vertical

B. banners

____ are/is electronic billboards that promote a product or vendor. A. spam B. banners C. pop- under ads D. pop- up ads

B. smart

____ cards contain a chip that can store a large amount of information as well as on a magnetic stripe for backward compatibility. A. electronic credit B. smart C. purchasing D. stored- value money

D. horizontal

____ exchanges connect buyers and sellers across many industries. A. vertical B. indirect C. direct D. horiztonal

electronic payment mechanisms

-electronic checks (e-checks) -electronic cards (credit, purchasing, and store value money cards) -bitcoins are what type of payment mechanisms?

legal and ethical issues specific to e-commerce

-fraud on the internet -domain names -cybersquatting -taxes and other fees -copyright are what kind of issues?

pop-up ad

A ________ is automatically launched by some trigger and appears in front of the active window.

C. reverse

A major method of procuring goods and services in the buy-side model is the ____. A. downward B. upward C. reverse D. forward

reverse auctions

Auctions in which one buyer, usually an organization, seeks to buy a product or a service, and suppliers submit bids; the lowest bidder wins.

forward auctions

Auctions that sellers use as a selling channel to many potential buyers; the highest bidder wins the items.

D. B2B

Electronic checks are primarily used in ____. A. G2C B. C2G C. B2C D. B2B

C. online direct marketing

In _____, manufactures or retailers sell directly to customers. A. viral marketing B. electronic tendering C. online direct marketing D. affiliate marketing

functional exchanges

In _________, needed services such as temporary help or extra space are traded on an as-needed basis.

buy-side

In the ________ marketplace model, the reverse auction is typically used.

bricks and motar organizations

Organizations in which the product, the process, and the delivery agent are all physical.

cyber banking

electronic banking is known as?

mobile commerce (m-commerce)

electronic commerce conducted in a wireless environment

functional exchanges

needed services such as temporary help or extra office space are traded on an "as-needed" basis

Online direct marketing

retail sell directly to customers