Chapter 9 Quiz

In the context of factors affecting motivation at work, which of the following statements is true of empowerment?

Delegating leadership and decision making down to the lowest level possible is a component of empowerment.

Performance is best described as

behaviors directed toward an organization's mission.

In the context of approaches to motivation, an empowered worker will have fewer choices in how and when to accomplish high work demands and as such will suffer from more stress than will an unempowered worker.

false

In the context of the operant approach, noncontingent rewards or punishments are administered as consequences of a particular behavior.

false

Organizational citizenship behaviors can be defined as those behaviors that are directly related to a person's job but not helpful to others at work.

false

In the context of factors that affect worker motivation, which of the following is a macro psychological component that underlies empowerment?

learning

In terms of the underlying causes of performance problems, leaders seem to have the most difficulty in recognizing and rectifying

motivation problems.

Which of the following most likely occurs when leaders articulate high expectations for followers?

the Pygmalion effect

Companies that spend a considerable amount of time and effort attracting, developing, and retaining the best people often report superior financial results.

true

Worker productivity and job dissatisfaction in the United States are at an all-time high.

true