CIS Ch. 1,3,4,5,6
The size of a nanotube is about ________ thinner than a human hair.
10,000 times
If almost all an organization's significant business relationships are digitally enabled, it would be called a(n).......
Digital firm
What is a disruptive technology?
Disruptive technologies can be substitute products that perform as well as or better than anything currently produced. In other cases, disruptive technologies simply extend the market, usually with less functionality and much less cost, than existing products.
_________ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas.
Enterprise resource planning (ERP) systems
What type of system is used by senior management to help make decisions such as nonroutine decisions requiring judgment, evaluation, and insight?
Executive support system (ESS)
Which of the following statements is NOT accurate regarding how information systems are transforming business?
Fifty-five percent of the entire population now use desktop computers, and their sales are soaring.
Which of the following options is a page description language for generating Web pages (e.g., text, dynamic links)?
HTML
An open source framework for parallel processing across inexpensive computers is called ________.
Hadoop
For handling unstructured and semi-structured data in vast quantities, as well as structured data, organizations are using _____________.
Hadoop
_______ is the most popular NoSQL DBMS.
Hadoop
The issue of how information systems should be used within an organization is part of ________.
IT governance
________ include(s) the strategy and policies for using information technology within an organization.
IT governance
________ is another way to facilitate big data analysis and remove bottlenecks normally found in a traditional database.
In-memory computing
________ includes components that collect, process, store, and distribute information to support decision making and control in a business.
Information systems (IS)
How do information systems improve business processes?
Information systems improve the efficiency and/or effectiveness of business processes.
Which of the following statements about information systems and business processes is correct?
Information systems may make it possible to completely change a business process.
A(n) ________ is defined as the shared technology resources that provide the platform for the firm's specific information systems applications.
Information technology infrastructure
________ includes hardware and software an organization needs to compete in the marketplace.
Information technology (IT)
Which of the following options has drastically reduced the costs of operating and transacting on a global scale?
Internet
The corporate function that is responsible for defining and organizing the content of the database as well as database maintenance is ________.
database administration
A(n) ________ enables an organization to centrally manage and organize data.
database management system
A ________ is software that enables an organization to centralize data, manage them efficiently, and provide access to the stored data by application programs.
database management system (DBMS)
When technology must be changed and designed to fit the needs of the organization and individuals, it may need to be ________ to adjust the fit between the organizational needs and the technology.
de-optimized
Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in advance?
decision-support
DBMS have a data________ capability that is used to specify the structure of the content of the database.
definiton
A display which presents graphs and charts of key performance indicators on a single screen for managing a company is called a ________.
digital dashboard
A(n) ________ is one in which nearly all of the organization's significant business relationships with customers, suppliers, and employees are digitally enabled and mediated.
digital firm
Substitute products that perform as well as or better than anything currently produced are called ________.
disruptive technologies
An innovation that dramatically changes the business environment is called a(n) ________.
disruptive technology
All of the following are eras in IT infrastructure evolution except the ________.
disruptive technology era
A(n) ________ database makes it possible to store information across millions of machines in hundreds of data centers around the globe, with special time-keeping tools to synchronize the data and ensure the data are always consistent.
distributed
What does scalability refer to?
The ability of a computer, product, or system to expand to serve a large number of users without breaking down
A(n) ________ is a commercially available set of software programs that eliminate the need for a firm to write its own programs for business functions.
enterprise software application
A person, place, or thing which is stored in a database is called a(n) ________.
entity
A(n) ________ is the most popular method to model a database.
entity-relationship (ER) model
A record describes a(n) ________ which is a person, place, thing, or event on which we store and maintain information. Each characteristic or quality describing a particular ________ is called a(n) ________.
entity; entity; attribute
All of the following are organizational factors to consider when building a new system EXCEPT ________.
executive compensation
Systems that are used by senior management to make decisions are called ________.
executive support systems
A(n) ________ is used by senior managers to make decisions.
executive support system (ESS)
Competitor firms' IT services is a(n) ________ of the competitive forces model for IT infrastructure.
external part
Firms use a(n) ________ to coordinate their activities with other firms.
extranet
The most common reason for failure of large projects to succeed is ________.
failure of technology
According to Moore's Law (1965), the ratio of price to performance has ________.
fallen
A grouping of characters into a word or group of words is called a(n) ________.
field
A ________ is a component in the computer system data hierarchy that includes content such as Student ID 100, Course IS 101, and Grade A.
field
A ________ is a component in the computer system data hierarchy that consists of multiple records of the same type.
file
Information systems can ________ the organization by empowering lower-level employees.
flatten
Information technology today can change the ________, making it possible for people to share information.
flow of information
Business processes that cross many different functional areas and require coordination across departments are supported by ________ among the participants.
flows of material, information, and knowledge
A ________ provides the link from one table to another table's primary key.
foreign key
The IT infrastructure in organizations today is an outgrowth of more than 50 years of evolution in computing platforms. There have been five stages in this evolution, each representing a different configuration of computing power and infrastructure elements. Select the list below with the correct five eras.
general-purpose mainframe and minicomputer computing, personal computers, client/server networks, enterprise computing, and cloud and mobile computing
_______ is a lightweight operating system for cloud computing.
google chrome OS
The term data ________ is used to describe the policies and processes for managing the availability, usability, integrity, and security of the data employed in an enterprise.
governance
The power of the customer ________ if they have an easy time switching from one company (e.g., not having to pay an exit fee) to another.
grows
The amount that firms worldwide are expected to spend in 2018 on ________ is $704 billion.
hardware devices
An IT infrastructure includes ________.
hardware, software, and services
A business model describes ________.
how a company produces, delivers, and sells a product or service to create wealth
All of the following are important questions about IT governance EXCEPT ________.
how data should be stored in a database
What does HTML stand for?
hypertext markup language
Data is considered to be ________ when the same attribute has different values.
inconsistent
A raw fact shaped into a meaningful form is ________.
information
A(n) ________ is an important resource for an organization to create, illustrating rules on how data is organized and who has access to what data.
information policy
A(n) ________ specifies the rules of an organization for sharing and disseminating information.
information policy
The formal organizational unit responsible for information technology services is the ________.
information systems department
Your firm's business strategy is a(n) ________ of the competitive forces model for IT infrastructure.
internal part
The accessibility, storage, and distribution of information and knowledge is increased dramatically by ________.
internet
In the music industry, ________ are considered a newer substitute for CD-based music stores.
internet music sites
Which statement contains business processes associated with the correct functional area?
The business processes of paying creditors, creating financial statements, and managing cash accounts are in the functional area of finance and accounting.
Which answer best describes what the information systems department is responsible for maintaining?
The information systems department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure.
________ support(s) a firm's website and include(s) web hosting services, routers, and cabling or wireless equipment.
internet platforms
A supply chain management system is considered a type of ________ system because it shares data across multiple organizations.
interorganizational
Using Internet technology to create an internal system is called a(n) ________.
intranet
________ is an object-oriented programming language that is processor and operating system independent.
java
The SQL ________ statement allows you to combine two different tables.
join
Select the item below that is NOT one of the ways in which computer science contributes to the understanding of information systems.
Theory of business process development
Which of the following is NOT an example of a company's transaction processing system?
Walmart's internal email system
To identify the types of systems that provide a strategic advantage to their firms, select the list that contains all the questions managers should ask.
What is the structure of the industry in which the firm is located? What are the business, firm, and industry value chains for this particular firm? Have we aligned IT with our business strategy and goals?
________ is a markup language that allows for tagging selected elements of the content of documents for their meanings and is used for transferring data.
XML
An approach to the study of information systems that focuses on changes in attitude, management, and organization policy is called the ________.
behavioral approach
To describe datasets with volumes so huge that they are beyond the ability of typical DBMS to capture, store, and analyze, the term __________ is used.
big data
A ________ is the smallest component in the computer system data hierarchy.
bit
Which of the following is a distributed database technology that enables firms and organizations to create and verify transactions on a peer-to-peer network nearly instantaneously without a central authority?
blockchain
From the point of view of economics, IT changes ________.
both the relative costs of capital and the costs of information
The widespread use of personal devices in the workplace and school is often referred to as ________.
bring your own device (BYOD)
A(n) ________ includes interdependent networks of suppliers, distributors, and outsourcing firms.
business ecosystem
Adopting strategic systems generally requires changes in ________ as well as business processes.
business goals
The data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as ________ systems.
business intelligence
Systems that focus on delivering information to support management decision making are termed ________?
business intelligence systems
A collection of routines for producing goods and services is called a(n) ________.
business process
A collection of routines and behaviors make up a(n) ________.
business processes
Every business can be seen as a collection of ________.
business processes
The logically related tasks and behaviors that companies carry out to achieve a specific outcome are called
business processes
When a strategic system is adopted, managers will need to devise new ________ for coordinating their firm's activities with customers, suppliers, and other organizations.
business processes
information systems help businesses compete ________.
but sustaining a competitive advantage is challenging
A ________ is a component in the computer system data hierarchy that represents an ASCII character like a letter, a number, or another symbol.
byte
A cloud ________.
can be private or public
Downloading a Kindle e-book from Amazon, buying a computer online at Best Buy, and downloading a music track from iTunes, are examples of how information systems help business processes ________.
change the flow of information
In many companies, the information systems department is headed by a(n) ________.
chief information officer (CIO)
The person responsible for a firm's knowledge management program is called the ________.
chief knowledge officer
The person responsible for information security in most organizations is the ________.
chief security officer
Computer processing work that is split between a desktop computer and a more powerful computer that processes and stores shared data, serves up web pages, or manages network activities is called ________ .
client/server
________ refers to a model of computing that provides access to a shared pool of computing resources over the Internet.
cloud
A model of computing that provides a shared pool of computing resources for an organization to use over the Internet is called ________.
cloud computing
Working together as a team to align a competitive strategy with the company's goals is an example of ________.
collaboration
Which one of the following is NOT one of the major business functions or specialized tasks performed by business organizations and supported by information systems?
collective bargaining
Firms that do better than others are said to have a ________.
competitive advantage
The most widely used model for understanding competitive advantage is Michael Porter's ________.
competitive forces model
The technical approach to information systems includes ________.
computer science and management science
BYOD is one aspect of the consumerization of IT, in which new information technology first emerges in the ________ and spreads into ________.
consumer market; business organizations
A key word in social business is ________.
conversations
Companies that establish a competitive advantage by having the lowest prices in an industry are using a ________ approach.
cost-leadership
Information systems encompass all of the following tasks regarding information EXCEPT ________.
creates data
Businesses that collaborate and use social business often see benefits in productivity, quality, innovation, sales growth, and ________.
customer service
Customer relationship management includes ________.
customer support applications
A raw fact would be considered ________.
data
The millions of product bar codes scanned at supermarket checkout counters everyday are examples of ________.
data
The process of detecting and correcting errors in a database is called ________.
data cleansing
The sales, manufacturing, and inventory systems at a bicycle manufacturer use different codes to represent bicycle frame sizes. For example, in the sales system, a large bike frame is coded with "L", while the inventory system codes a large bike frame with "LG". This situation illustrates ________.
data inconsistency
A(n) ________ is a structured survey of the accuracy and level of completeness of data in an information system.
data quality audit
Data cleansing, also known as _________, consists of activities for detecting and correcting data in a database that are incorrect, incomplete, improperly formatted, or redundant.
data scrubbing
Data cleansing, working to identify and fix incorrect data, is also called ________.
data scrubbing
A(n) ________ is a database that stores historic and current data for the use of decision makers in the organization.
data warehouse
A(n) ________ is a collection of data organized to serve many applications efficiently.
database
A(n) ________ system helps capture, manage, and apply the experience of the organization.
knowledge management (KM)
A job opening for someone who "has the ability to use analytical reasoning and relevant judgment to address customer service issues, as well as generate new ideas," would be best filled by a(n) ________.
knowledge worker
A(n) ________, such as a clerk, uses data for things such as scheduling.
knowledge worker
Which of the following people are responsible for designing products or services and creating new knowledge for the firm?
knowledge workers
________ systems are older transaction processing systems, usually created for mainframes.
legacy
The leading operating system on servers, mainframe computers, and supercomputers is ________.
linux
Which of the following is an open source operating system?
linux
The competitive rivalry force of the Internet is strong because it has ________.
made it easier for companies to compete on price alone
The typical computing configuration in 1960 was ________.
mainframe
___________ are used to reliably and securely handle huge transaction volumes, analyze huge data sets, and support large workloads in cloud data centers.
mainframe computers
All of the following are major business functions performed by an organization EXCEPT ________.
maintenance
Vail Ski Resort implemented a decision support system (DSS) in order to ________.
make better decisions about how to target their marketing programs
________ deals with both behavioral and technical issues regarding information systems, and focuses on the development, use, and impact of systems by managers and employees.
management information systems (MIS)
One of the reasons that information technology flattens an organization is ________.
managers receive much more timely and accurate information, thus requiring fewer managers
The functional area which includes the business process to check quality is called ________.
manufacturing and production
Information technology, especially the use of networks, can help firms lower the cost of ________, making it worthwhile for firms to contract with external suppliers instead of using internal sources.
market participation (transaction costs)
Information systems can be used to create products and services that are personalized to meet a specific customer's requirements, termed __________.
mass customization
Management information systems (MIS) provide ________.
middle managers with reports on the organization's current performance
The more successfully a firm can align information technology with its business goals, the ________.
more profitable it will be
Market situations characterized by economic value being generated based on the number of people using a product are called ___________.
network economics
Information technology comprises computer hardware, computer software, data management technology, and ________.
networking and telecommunications technology
A virtual company uses ________ to link people, assets, and ideas.
networks
The formal process to remove data problems such as repeating groups is called ________.
normalization
________ is free software produced by a community of several hundred thousand programmers around the world.
open source
Free software produced by a team of hundreds of thousands of programmers around the world is called ________.
open source software
Regarding the IT infrastructure ecosystem, Microsoft Windows, Unix, and Mac OS X are examples of ________.
operating systems platform
A stable, formal social structure that takes resources from the environment and processes them to produce output is called a(n) ________.
organization
The observation that IT broadens the distribution of information, empowers lower-level employees, and increases management efficiency is an example of the ________ effect of information technology on organizations.
organizational and behavioral
The assumption that an MIS professor knows more about normalization than a student is an example of ________.
organizational culture
________ encompasses a set of assumptions about what an organization should produce, how it is produced, and for whom.
organizational culture
he most common reason for failure of large projects to succeed is _______
organizational resistance to change
Sending a copy of an airline ticket to your printer is an example of ________.
output
Because Walmart has an efficient inventory replenishing system, they are able to reduce ________ costs.
overhead
Transaction processing systems (TPS) are information systems that ________.
perform and record sales, receipts, cash deposits, payroll, and credit decisions in a factory
Although "Big Data" doesn't refer to a specific amount of data, it usually does involve ________.
petabytes
All of the following disciplines contribute to the contemporary approaches to information systems EXCEPT ________.
philosophy
Salesforce's ________ provides a set of development tools and IT services that enable users to build new applications and run them in the cloud on their data center infrastructure.
platform as a service (PaaS)
According to the value chain model, sales and marketing is considered a ________ activity of the firm.
primary
According to the value chain model, operations are considered a ________ of the firm.
primary activity
Another term for a key field is a ________.
primary key
The field that uniquely identifies a row in a relational database table is called a ________.
primary key
The unique identifier for all data in a table is called the ________.
primary key
Infrastructure as a service (IaaS) provides ________.
processing, storage, and networking resources
Because Walmart has an efficient inventory replenishing system, they are able to reduce ________ costs.
product differentiation
The coupling of files used to store information and the application program that updates and maintains those files is called ________.
program-data dependence
The behavioral approach to information systems includes ________.
psychology and sociology
A type of computer that could be in many states at once is called a ________.
quantum computer
A positive regarding cloud computing includes ________.
rapid elasticity
Another term for a database row is a(n) ________.
record
Microsoft SQL Server is a ________ for large mainframes and midrange computers.
relational DBMS
A collaborative business culture is characterized by:
reliance on teams of employees to achieve and implement the results.
The decision to purchase or rent IT assets is called the ________ decision.
rent-versus-buy
Another name for standard operating procedures for creating goods and services is (are) ________.
routines
The ability of a computer, product, or system to expand to serve more users without breaking down is called ________.
scalability
In order to align IT with business as well as use information systems correctly managers need to perform a(n) ________.
strategic systems analysis
Systems that are used by firms to manage relationships with suppliers are called ________.
supply chain management systems
According to the value chain model, employee recruiting, hiring, and training are considered a ________ activity of the firm.
support
According to the value chain model, technology is considered a ________ of the firm.
support activity
________ include two organizations sharing expertise.
synergies
________ services ensure that a firm's new infrastructure works with the firm's older systems and that all parts of the firm's infrastructure work together.
system integration
All of the following are wearable computing devices EXCEPT ________.
tablet computers
A set of loosely coupled software components that exchange information with one another using universal standards and languages are called ________.
web services
A useful tool for storing and sharing corporate knowledge is a(n) ________.
wiki
Nearly 90% percent of all PCs at the client level use which OS?
windows
Which of the following options increases the strength of the market entrant force?
A reduction in government or local regulations that govern an industry
Companies analyzing huge amounts of data, social media, and other data points represent an emerging area of.....
Big data
How a company produces, delivers and sells its products and services in the marketplace is called a(n)........
Business model
How do enterprise social networking tools create business value?
By connecting the members of an organization through profiles, updates, and notifications, similar to Facebook features, but tailored to internal corporate uses
Who is responsible for educating and training users and information systems specialists about security, keeping management aware of security threats and breakdowns, and maintaining the tools and policies chosen to implement security?
Chief security officer (CSO)
According to your readings, ________ was able to link external suppliers, which allowed it to obtain more than 70 percent of parts from outside the organization.
Chrysler
The study of information systems is a multidisciplinary field. Which of the following lists accurately includes all of the disciplines?
Computer Science, Operations Research, Sociology, Management Science, Economics, Psychology
Which of the following options is NOT part of the competitive forces model for IT infrastructure investment?
Current supply like your firm's services
A powerful, current example of a rapidly expanding ecosystem is the mobile Internet platform. In this ecosystem there are four industries; select the answer that identifies them.
Device makers, wireless telecommunication firms, independent software applications providers, and Internet service providers
What makes a Blockchain system possible and attractive to business firms?
Its encryption and authentication processes make it highly secure for storing many kinds of data.
Which of the following options is a challenge to the sustainability of strategically implementing an information system?
Managing strategic transitions
Which list below contains all the factors you can use to answer the question: How much should our firm spend on IT infrastructure?
Market demand for your firm's services, your firm's business strategy, your firm's IT strategy, infrastructure and cost, information technology assessment, competitor firm services, and competitor firm IT infrastructure investments
________ states that the number of components that a computer chip can hold doubles every two years.
Moore's Law
An emerging non-relational database management system is called ________.
NoSQL
________ use a more flexible data model and are designed for big data.
Non-relational database management systems
Regarding the IT infrastructure ecosystem, data management includes ________.
Oracle, SQL Server, and MySQL
Select the answer that lists all of the business benefits of collaboration and social business.
Productivity, quality, innovation, customer service, and financial performance
All of the following are interrelated changes in the technology area that impact businesses EXCEPT ________.
Quantum computing
A browser-based collaboration and document sharing platform which is combined with powerful search features and is installed on corporate servers is called ________.
Sharepoint
A company that produces a new low-cost product based on improved decision making has likely achieved a(n) ________.
Strategic business objective
SQL stands for ________.
Structured Query Language
________ provide data, voice, and video connectivity to customers.
Telecommunication services
All of the following indicate that a business has gained competitive advantage EXCEPT ________.
a balanced budget
In most cases, a business ecosystem includes ________.
a few keystone firms
PeroxyChem's IT staff was able to free its IT staff to spend less time on routine maintenance and more time on strategic tasks designed to grow the business through ________.
a managed cloud infrastructure
A Web interface which presents integrated personalized business content delivered to senior managers is ________.
a portal
An information system can be defined as ________.
a set of interrelated components
________ of an organization's profits can be attributed to the alignment of IT with the business.
about 50%
Microsoft's DBMS that includes built-in report generation and reporting is called ________.
access
An extranet is a system that shares data ________.
across multiple organizations
Which of the following is the correct classification for an organizational structure characterized as a task force organization that must respond to rapidly changing environments?
adhocracy
The Law of Mass Digital Storage suggests that the ________.
amount of digital information doubles each year
Today's businesses are characterized by ________.
an emphasis on competency and skills
A scanner used to capture a product's code (i.e., SKU) is considered ________.
an input
Another name for a database field is a(n) ________.
attribute
The field of management information systems (MIS) deals with ________ issues as well as technical issues related to the development and use of information systems in an organization.
behavioral
In relational databases, the ________ operation creates a subset of records in the file that meet stated criteria.
select
All of the following are examples of functional business processes EXCEPT ________.
shipping a product
At some hospitals, doctors and nurses use ________ for hands-free access to patient records.
smart eyewear
Firms that engage their employees, customers, and suppliers with social networking platforms embrace ________.
social business
If a cookie company uses Facebook to help sell a product, they are embracing ________.
social business
The ________ view jointly optimizes the social and technical systems used in production.
sociotechnical
The information systems approach to this textbook is the ________.
sociotechnical approach
Google Apps are an example of ________.
software as a service (SaaS)
All of the following are total cost of ownership infrastructure components EXCEPT ________.
staff salaries
The most popular type of database today for PCs as well as for larger computers and mainframes is ___________ database.
the relational
Functional systems that operate independently are becoming a thing of the past because ________.
they cannot easily share information
All of the following are advantages of new market entrants EXCEPT ________.
they have less capital than an established company
Functional information systems that operate independently of one another are becoming a thing of the past because ________.
they make sharing information across functional systems difficult
Systems that keep track of elementary activities of an organization and are often used by operational managers are called ________.
transaction processing systems
A ________ consists of a networked system that can synchronize the value chains of business partners ________.
value web; within an industry
A tool used for online meetings, interviews, guest speakers, events, and employee training is a(n) ________.
virtual world
Setting up a system so that it is not restricted by physical configuration or geographic location is an example of ________.
virtualization
Gipsi runs a manufacturing company. She recently invested in ________ computing devices because she wanted to improve productivity by delivering information to workers without requiring them to interrupt their tasks
wearable
All of the following are essential characteristics of the cloud EXCEPT ________.
web beacons
All of the following are types of information obtained from data mining EXCEPT ________.
web beacons