CMST 2061 Midterm Exam - Quizzes Review

How long should an Elevator Speech be?

30-60 seconds

Which of the following are NOT assignments you will complete for the final Elevator Speech Presentation grade? a. A self evaluation of your elevator speech b. A video upload of your Elevator Speech c. A peer evaluation of your group member's elevator speeches d. A quiz on the assignment

A self evaluation of your elevator speech

Susan is twirling her hair around her finger as she nervously awaits a job interview. Her behavior is known as what kind of nonverbal communication behavior?

Adaptor

When preparing for the interview, interviewers should first begin by identifying those skills and personal qualities most suited for the job. In essence, the interviewer is developing

An ideal applicant profile

Feedack is less timely when we use

Asynchronous media

John wants to do well in an upcoming job interview. Prior to the interview, he should

Attempt to anticipate likely interview questions and formulate answers to them

Which of the following is primarily related to Stage 4 of the linear communication model, perceiving the information as a message. a. Attending b. Decoding c. Channeling d. Deciding

Attending

What do your authors suggest as the first step in a sound listening plan?

Be mindful of your self-talk

What individuals learn first about you

Biases how they perceive subsequent information about you

Which of the following strategies would likely prove most effective in helping a person with low self esteem control negative self-talk when listening?

Checking to see if their responses are rational or emotive

Max Weber's Theory of Bureaucracy is an example of

Classical Theory

In the listening dynamic, senders have a responsibility to

Design the message with the particular receiver(s) in mind

Which of the following are things a successful Elevator Speech should include? a. 1-2 important skills you have b. Effective Elevator Speeches include all of these c. An action step where you ask for the next meeting d. A success story

Effective Elevator Speeches should include all of these

According to Chapter 1, which business and professional communication problem does office gossip fall under?

Ethical dilemmas

Which form of communication media would likely be most rich?

Face-to-face

Communication through new media channels are best described by the linear model of communication, while face-to-face meetings are form of communication that truly fit the simultaneous transaction model

False

Communicators have very little influence over how others perceive them during a first encounter

False

Critics claimed that, of the two Humanistic theories, the Human Resources approach didn't do enough to emphasize organizational goals and needs

False

Excellent cultures spend more time planning, discussing, and analyzing than weak, ineffective organizational cultures

False

For the peer evaluations, you should give each group member a 500-word evaluation.

False

In disagreeable or uncomfortable interactions, it is best to passively listen, so you do not seem aggressive

False

In the workplace, you should always try to change others' negative impressions about you

False

Interviews appear to do little to minimize organizational turnover rates

False

Mediated communication refers to the use of new media, rather than traditional forms of communication, to facilitate communication in the contemporary workplace

False

Misemployment refers to hiring an unqualified candidate

False

The best listening approach is passive listening which lets it just happen naturally and doesn't interfere with the process

False

Though important for many service oriented fields like travel, hospitality, real estate and sales, good communication skills are not particularly important for highly technical scientific fields

False

When two people are using online instant messaging at the same time, they are engaged in asynchronous communication

False

You should never answer an illegal question during an employment interview

False

You should use common abbreviations, such as LOL, and emoticons in business emails to help convey nonverbal cues.

False

A system of concepts with indications of the relationships among them that help us to understand a phenomenon is the definition of

Formal, scholarly theory

Permeable boundaries enable an organization to:

Function as a relatively open system

Which of the following likely would be a bona fide occupational qualification? a. Being within a specific age range b. Having a husband/wife in a similar line of work c. Being childless and having the plan and the willpower to stay that way d. Having special skills and pertinent physical attributes required for the job

Having special skills and pertinent physical attributes required for the job

The Hawthorn Studies led to a new classification of theories about organizing, called:

Humanistic theory

Perception refers to

Identifying and classifying stimuli apprehended by the senses

Recent research reveals that posture impresses others. What else does good posture do?

Impresses ourselves

Employees complain of feeling overwhelmed by e-mail and text messages, with some employees checking their e-mail boxes up to 40 times per hour. Such constant connection with others results in

Information overload

Which of the following is NOT a reason that new media may limit the adequacy of feedback? a. It may be asynchronous b. It may lack nonverbal cues c. It may send communication across great distances d. It may be affected by information overload

It may send communication across great distances

Which of the following is an important function of the employment interview?

It yields idiosyncratic information about the candidate

Darlene finds the speaker uninteresting and boring; she turns to her smartphone to text her friends. What important principle does Darlene ignore?

Listening is the responsibility of both the speaker and the receiver?

Communication competence involves knowing what's appropriate and having the requisite communication skills to perform. What is the third factor important to defining communication competence?

Motivation

Amer lives in Boston and Terre lives in Portland. Which principle of "new media" would allow them to be able to work together on a regular basis?

New media remove the barriers of time and space

Laid back meetings, long lunch breaks, lots of water cooler talk, and pets in the office are all indicators of:

Organizational culture

In the workplace, we provide higher-status individuals with more

Personal space

Which of the following represent language which is inclusionary, rather than exclusionary? a. Women and boys b. Physically challenged client c. Old coworker d. Female manager

Physically challenged client

Which of the following would be most characteristic of a digital native?

Posts videos on YouTube.com of their best business presentations

Some characteristics are more influential than others when people form first impressions. These characteristics are called

Salient

Which has the most powerful influence over our self talk?

Self-concept and self-esteem

A good, valid job interview should be highly structured, not unstructured. Which of the following is likely to be characteristics of a good job interview?

The interviewer facilitates the conversation with the candidate to glean relevant information

Meaning is a central concept to the communication process. From the communication perspective meaning would best be described as

The subjective response of a communication to experiences and symbols used to label those experiences.

A useful theory helps its user describe, explain, predict, and control

True

In the workplace, higher-status individuals have more personal space than lower-status people

True

It is difficult to change an organization's culture if the change you want to make is different than the vision held by senior leadership or management

True

It is more difficult to change a person's impression of you than to create a first impression because the other person must expend energy and endure discomfort to change their impression

True

Listening sometimes requires us to look for clues about the message's meaning that aren't explicitly communicated

True

More than one theory can explain the same phenomenon

True

Our self-image influences how we process what we hear

True

Quiet communicators are often perceived as less competent than their more verbal counterparts

True

The "personalness" of new media is a measure of well they simulate face-to-face conversation

True

The gathering of idiosyncratic information is extremely valuable to the hiring process and is one of the primary purposes of the job interview

True

Though commonly used, email is a risky form of communication in the workplace

True

Which of the following rules applies to effective email usage at work? a. All of the above b. Respond to messages within 48 hours. c. Keep your message impersonal d. Use proper grammar, spelling, and punctuation

Use proper grammar, spelling, and punctuation

Which of the following is a good listening behavior? a. Focusing narrowly on facts and details to get them exactly right b. Using facial expressions to communicate interest c. Pretending to listen, even if you are bored d. Formulating your response while listening, which saves time

Using facial expressions to communicate interest

According to the chapter, what is misemployment?

Working at a job that does not match your skills or interests