Homework 1

Identify the examples for instances of total product experience. (Check all that apply.) Multiple select question. A hospital provides diagnostic and treatment services as well as supplying/selling medicines A pharmacy sells prescribed medicines A manufacturing unit providing cars to a licensed seller with no additional support or service A car dealership offering vehicle maintenance and servicing, while purchasing a new vehicle such as a car or a bike

-A hospital provides diagnostic and treatment services as well as supplying/selling medicines -A car dealership offering vehicle maintenance and servicing, while purchasing a new vehicle such as a car or a bike

Identify the scenarios that are examples of services operation. (Check all that apply.)

-A lady visits a dentist in order to get her braces removed. -A man joins a driving school in order to learn to drive a car. -A girl goes to a massage center and gets a foot massage.

Choose the best supporting reasons for the supply chain growth and the need for a global supply chain perspective in operations management. (Check all that apply.)

-Advances in technology -Reduction in governmental trade barriers -Focus on core capabilities

Which of the following are types of supply chain partners? Select all that apply.

-Aftermarket Suppliers -Downstream product suppliers -Resource and technology suppliers -Upstream product suppliers

Select all that apply Identify the instances of goods from the given examples. (Check all that apply.) -Health care -Cars -Education -Air conditioners

-Cars -Air conditioners

From a historical perspective, identify the reasons why advances in technology and infrastructure have increased the focus on supply chains in operations management. (Check all that apply.)

-Digital communication has made information transactions for planning, material movement tracking, and financial needs more efficient. -Modern transportation is faster, more reliable, and connects more remote locations to the global network. -Modern transportation networks open opportunities both for new suppliers & new markets.

Identify the functional groups that are directly concerned with customer management. (Check all that apply.)

-Distribution -Sales -Order fulfillment

Select all that apply Identify the aspects of an operations management system that are affected when a manager makes structural decisions. (Check all that apply.) -Facilities -Process innovation -Capacity -Supply chain network -Production planning and control

-Facilities -Capacity -Supply chain network

Select all that apply Identify the characteristics of goods. (Check all that apply.) -Goods have long lead times. -Goods are tangible. -Goods have extensive customer contact. -Goods can be inventoried.

-Goods have long lead times. -Goods are tangible. -Goods can be inventoried.

Identify the outcomes of collaborative networks. (Check all that apply.) Multiple select question. Opportunities to take advantage of complementary cost structures of partners are opened. Stronger product offerings are made. Uncertainty in the availability of raw materials is introduced. Technical expertise of partners is used to their full extent.

-Opportunities to take advantage of complementary cost structures of partners are opened. -Stronger product offerings are made. -Technical expertise of partners is used to their full extent.

Select all that apply Identify the players that are directly involved in a supply chain. (Check all that apply.) -Stakeholders -Suppliers -Competitors -Customers -Firm

-Stakeholders -Suppliers -Customers -Firm

Identify the true statements about stakeholders. (Check all that apply.)

-Stakeholders also include employees and unions. -Stakeholders can significantly affect how a firm operates. -Stakeholders' demands often differ from the demands of customers or suppliers.

Identify the true statements about supply chain management. (Check all that apply.)

-Supply chain management focuses on managing relationships and flows. -Supply chain management can be thought of as a network of organizations in which operations activities are conducted.

Select all that apply Identify the terms that are substituted for supply chain. (Check all that apply.) -Lean operation -Supply network -Demand chain -Extended enterprise -Supply web

-Supply network -Demand chain -Extended enterprise -Supply web

Identify the true statements about planning across a supply chain. (Check all that apply.)

-Tactical planning usually spans months. -Strategic planning decisions include high-level product and resource design decisions. -Operational planning usually addresses weeks or days of activity.

Identify the results of the core capabilities approach. (Check all that apply.)

An organization is able to focus on what it does best. Greater product value is achieved through higher quality and greater efficiencies. Supply chain partners become more interdependent.

True or false: China, Russia, and India are examples of countries where a move towards more centralized control has increased economic growth.

False

True or false: The greatest improvements in product value are seldom achieved through collaborative networks formed between a firm and its partners.

False

People who buy the car from the dealers

Final customers

Identify the definition of a process.

Identify the definition of a process.

Dealership

Intermediate customer

Define logistics management.

It is the management of the movement of materials and information within, into, and out of a firm.

Select all that apply: Identify the aspects of an operations management system that are affected by infrastructural decisions. (Check all that apply.) -Production planning and control -Product demand -Process innovation -Workforce

Production planning and control -Process innovation -Workforce

Identify a difference between goods and services.

Quality assessment of goods is easier than the quality assessment of services.

_____ suppliers provide equipment, labor, product and process designs, and other resources needed to support a firm's processes.

Resource and technology

_____ are a group of people who have a financial or any other interest in the well-being of an operation.

Stakeholders

Identify the term that refers to all of the outputs of an operation, both goods and services, that are combined to define a customer's complete consumption experience.

Total product experience

True or false: Operations management is a process-oriented discipline.

True

____ suppliers typically provide raw materials, components, and services directly related to manufacturing or service production processes.

Upstream product

A____ _____ is a unique set of skills that confers competitive advantages to a firm, because rival firms cannot easily duplicate them.

core capability

distribution, sales order fulfillment, and customer service

customer management

_________ include anyone that uses or consumes the products of operations management processes.

customers

Managing processes and capacity

describes how operational processes work

product/process innovation

describes how product and process characteristics are interwined

manufacturing and service

describes how the process structure is related to operational objectives

managing quality and inverntories

describes how to make good decisions regarding product quality and use of inventory

When a firm wants to develop new goods and services, it most likely uses a(n) _____.

design process

Downstream stages of the supply chain are made up of layers of partners and customers commonly referred to as _____.

echelons

outputs

goods and services

Operations management is mainly concerned with _____.

how resources are developed and used to accomplish business goals

Company owned distribution center

internal customer

A _____ ______ is an operation that produces maximum levels of efficiency and effectiveness using a minimal amount of resources.

lean operation

transporting, warehousing, and materials managers

logistics management

inputs

materials, energy, money, people and data

The manager of a firm is asked to plan and execute the supply, manufacture, and delivery of goods to customers. The manager is most likely using a(n) _____.

production process

managing lean systems

represents application of all the process-related concepts in ways to maximize the overall productivity

To be effective, operations management must be consistent with the _____ goals of the firm.

strategic

purchasing, sourcing, and procurement

supply management

In a supply chain, each upstream stage of supply is known as a

tier

Resources

workers, machines, money, and knowledge

Which of the following are used to generalize process outputs in operations management? (Check all that apply.) Resources Production Goods Services

Goods Services

A ____ _______is the global network of organizations and activities involved in designing, transforming, consuming, and disposing of goods and services.

supply chain