HR Final
According to the data presented below, how many interviews must you conduct to fill 4 custodial openings? Custodial Recruitment & Selection Outcomes Applicants: 90 Phone screenings: 26 Interviews: 9 Offers: 6 Drug screening: 3 Hires: 2 36 18 4.5 9
18
According to the data presented below, what is the offer to hire yield ratio? Custodial Recruitment & Selection Outcomes Applicants: 90 Phone screenings: 26 Interviews: 9 Offers: 6 Drug screening: 3 Hires: 2 1:4 1:6 1:2 1:3
1:3
Your historic yield ratio when calculating the number of interviews conducted from your applicant pool for driver positions is 1:8. You then change the content of your position announcement to more accurately reflect your company's culture and change the placement of the announcement from Career Builder to LinkedIn Jobs. Which of the following yield ratios would be the best indicator that these changes resulted in more qualified candidates applying for your driver positions? 1:6 1:12 1:3 1:50
1:3
According to the data presented below, if you made changes in your recruitment process that resulted in you receiving 180 applications for custodial openings, about how many phone screening calls would you expect to make? Custodial Recruitment & Selection Outcomes Applicants: 90 Phone screenings: 30 Interviews: 9 Offers: 6 Drug screening: 3 Hires: 2 12 29 50 60
60
Employee compensation (direct & indirect) typically represents what percent of most organizations' overall costs? 65% 85% 30% 20%
65%
EEOC guidelines define quid pro quo sexual harassment as: Actions that are sexually oriented that decrease performance or create a hostile working environment for a reasonable person A link between specific employment outcomes and an employee's granting of sexual favors All of the other answers are correct Terms of employment that differ significantly in compensation or other characteristics between male and female employees
A link between specific employment outcomes and an employee's granting of sexual favors
For which of the following organizations would the ranking method of job evaluation be most appropriately used to determine a job hierarchy? A large U.S. government contractor A local day spa with three locations A national grocery store chain A large state university system
A local day spa with three locations
For which job would an employer be most able to justify a particular sex as a bona fide occupational qualification (BFOQ)? A locker room attendant A construction worker A nurse A flight attendant
A locker room attendant
Which source of information is most likely to yield information that informs the behavior level of Kirkpatrick's model of training evaluation? A performance appraisal conducted on trainees 6 months after they return to work The gross sales of the organization measured before and after training A survey asking trainees whether they found the training useful A test conducted at the end of training asking trainees to explain how to use their new skills
A performance appraisal conducted on trainees 6 months after they return to work
Which of the following selection instruments would be most useful in predicting employee performance in your organization? A weighted application blank that is 97 percent reliable in its results An IQ test that has a .26 validity coefficient with performance appraisal scores An interview question that is 38 percent reliable in its results A personality test that has a -.69 validity coefficient with performance appraisal scores
A personality test that has a -.69 validity coefficient with performance appraisal scores
Which of the following types of pay is most likely to be perceived by employees as resulting from a subjective decision? A gainsharing payment A commission based on an increase in sales An individual bonus based on a productivity increase A raise based on an annual performance review
A raise based on an annual performance review
All of the following are points made about the relationship between performance and training needs in the preparation materials for this module EXCEPT: A training intervention is always the preferred option when a performance gap is observed. Training needs should be considered from a variety of perspectives. Training should be considered only after performing a thorough needs analysis. There are many other ways to address performance gaps in addition to training.
A training intervention is always the preferred option when a performance gap is observed.
All of the following statements regarding the Age in Discrimination Employment Act (ADEA) are true EXCEPT: Individuals under the age of 40 are not protected due to their age. Companies with less than 20 employees can discriminate based on age. ADEA applies to all employers regardless of organizational size. Employers may favor older workers over younger workers.
ADEA applies to all employers regardless of organizational size.
Which of the following would be best able to yield specific information about how well employees perform certain job tasks? Performance reviews Ability tests Psychometric tests Occupational personality assessment
Ability tests
An employee's alarm does not go off and the employee does not wake in time to get to to work at the start of his shift. When he arrives at work he is giving a written warning and a harsh verbal reprimand. With regard to the behavior of arriving late to work, which of the following is an example of an antecedent? None of the other answers are antecedents. Verbal reprimand Alarm clock malfunction Written warning
Alarm Clock Malfunction
Which statement below is true regarding I-9 forms? Applicants who are U.S. citizens with a current U.S. passport do not need to complete an I-9 form. Only applicants with no proof of identification must fcomplete an I-9 form. Resident alien applicants with a valid green card do not need to complete an I-9. All applicants, regardless of country of origin, must complete an I-9 form
All applicants, regardless of country of origin, must complete an I-9 form
Federal equal employment opportunity laws are intended to protect: All employees Citizens and permanent residents of the U.S. only Children and people with disabilities only Women and minorities only
All employees
About which skills and abilities of candidates can you learn through behavioral interviewing? All of the other answers are correct. Conflict management skills Interpersonal communication skills Problem solving abilities
All of the other answers are correct.
The concept of reasonable accommodation holds that employers must attempt to reasonably accommodate employees in all the following situations except when there is a conflict between: An employee's abilities and non-essential requirements of the job An employee's child's school event and the work schedule An employee's religious holiday observances and the work schedule An employee's religion-based apparel and the company dress code
An employee's child's school event and the work schedule
All of the following are types of consequences in operant learning EXCEPT: Punishers Reinforcers Neurtral operants Antecedents
Antecedents
According to the Safe Harbor Guidelines a compensation survey must: Be conducted by a third party Be at least 4 months old Include data from at least 10 companies in each statistic calculated Be valid and reliable
Be conducted by a third party
Ethical concerns, practical concerns, and difficulty in generalizing conclusions to real-world situations are limitations of which type of research? Investigative Descriptive Correlational Experimental
Experimental
Refer to the following items taken from an interview of a forklift driver candidate at C3PO to answer the question below. Can you tell me a little about yourself and why you are interested in working here? What do you think is your greatest strength? In what areas do you have the most room for improvement? I grew up in a small town just like you, and our church was the social center of town. Was your experience like that? It looks like I have a friend who graduated from the same high school as you. When did you graduate? Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out. I see that you have a noticeable limp. Will you need any accommodations to perform the duties of a forklift driver? We have a no-smoking policy for our employees and do periodic random nicotine testing. Will that be a problem for you? What type of question is, "Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out"? Structured Leading Behavioral Personal
Behavioral
What legal defense means to intentionally discriminate against an applicant because that applicant's protected characteristic prevents her from performing the essential functions of the job? Quid pro quo Situational interviewing Bona fide occupational qualification Adverse impact
Bona fide occupational qualification
Which of the following is a disadvantage of the observational method of conducting a job analysis? It is more time consuming than conducting interviews. Cognitive activity cannot be directly measured. Employees may introduce biases into their responses. SMEs may have limited knowledge of your organization.
Cognitive activity cannot be directly measured.
Which of the following recruitment methods is most likely to yield candidates who lack applied organizational experience but have formal training in the field and are knowledgeable about the latest industry trends? Community job fair recruiting Professional association recruiting Labor union recruiting College recruiting
College recruiting
The Equal Employment Opportunity Commission was created by: The U.S. Supreme Court The President of the United States Congress through passage of the 1964 Civil Rights Act The National Labor Relations Board
Congress through passage of the 1964 Civil Rights Act
All of the following are employer responsibilities under OSHA EXCEPT: Correct hazardous conditions within 8 hours of them being identified Notify the nearest OSHA office within 8 hours of any serious injury or fatality Provide a workplace that is safe and healthful Publicly display the OSHA informational poster
Correct hazardous conditions within 8 hours of them being identified
This research method is used to make predictions about the likelihood of two variables occurring together. Descriptive Quasi-Experimental Correlational Experimental
Correlational
Which of the following performance appraisal methods would provide the most detailed information to an employee regarding what specific behaviors need to be improved upon? Graphic rating scale Ranking method Critical incidents Weighted checklist
Critical Incidents
The following research method is a useful method of gathering information about rare phenomena that could not be reproduced in a laboratory or about subjects that are not well understood. Descriptive Quasi-Experimental Correlational Experimental
Descriptive
The following method tests a hypothesis and establishes causation by using independent and dependent variables in a controlled environment. Experimental All the research methods in the other answers accomplish this. Descriptive Correlational
Experimental
You are the director for training and development for C3P0. Recently you noticed a decrease in customer service ratings within your customer service department, even though your current customer service training was recently recognized by the local chapter of the Association for Talent Development (ATD) as the best customer service training for small to medium-sized companies in Central Florida. Research you conducted about this problem revealed the following information. 1. New employees continue to rate the customer service training as superb. 2. Post training assessments are positively correlated (+.67) with successful performance and subsequent customer satisfaction ratings. 3. On-time deliveries have decreased by 2.3% over the last few months, which is your busy season, but are still slightly higher than the current period in previous years. 4. The majority of low customer service ratings have been given to customer service representatives with over 5 year's experience in that job. Based on (not off) the information you collected, what is the most appropriate action to take to address the recent drop in customer service ratings? Design a training program of role plays and on-the-job coaching to improve the customer service behaviors of all customer service representatives. Immediately and significantly increase the warehouse and trucking staff to increase on-time deliveries. Design and implement a performance-based system to improve the customer service of those receiving low ratings. Assume that the customer service ratings will increase after the busy season and do nothing.
Design and implement a performance-based system to improve the customer service of those receiving low ratings.
What of the following is a purpose of conducting training evaluation? Ensuring that the appropriate training methods are used Increasing the transfer of training Determining whether the benefits of training outweigh the costs Increasing the motivation levels of training participants
Determining whether the benefits of training outweigh the costs
A requirement for female job applicants to complete a physical skills test that is not required of male applicants is an example of: Adverse impact Disparate treatment A non-discriminatory employment practice A violation of the Equal Pay Act
Disparate treatment
The ability to provide instructional consistency by offering the same training content to employees worldwide was suggested in your class preparation materials as an advantage of which training method? Coaching Role plays E-Learning In-Basket technique
E-Learning
Which of the following reasons for organizations to develop and adopt a compensation strategy is most likely to be affected by the transparency of pay-related decisions? None of the other reasons listed are affected by transparency. Ensuring the compensation system is externally competitive Employee goodwill toward the organization Alignment between the compensation system and organizational strategy
Employee goodwill toward the organization
Alternatives to traditional performance appraisal include all of the following EXCEPT: Shorter review periods Train managers how to give continual feedback Ensure pay increases reflect performance scores Implement 360 degree reviews
Ensure pay increases reflect performance scores
All of the following have been suggested as helpful tips for conducting performance reviews EXCEPT: Agree upon specific actions to be taken by each of you Have an agenda for the review interview Discuss ideas for developmental goals and action plans Ensure the recipient of the review agrees with the content and rating
Ensure the recipient of the review agrees with the content and rating
Research has shown that characteristics of the work environment to which trainees return after training is completed influence the extent to which training transfer occurs. According to the training transfer materials you read, all of the following are characteristics of the work environment that facilitate transfer of training EXCEPT: Ensuring that trainees who don't use the skills acquired in training are subject to the progressive discipline policy Ensuring trainees have the opportunity to practice skills acquired through training Providing feedback to trainees regarding how effectively they are exhibiting skills acquired in training Providing job aids to remind trainees of the skills and knowledge acquired in training
Ensuring that trainees who don't use the skills acquired in training are subject to the progressive discipline policy
All of the following are characteristics of performance-based pay systems EXCEPT: Skill-based promotions Treating payroll as a variable cost Objective evaluation based on performance measures Exception-based management
Exception-based management
Which of the following requires federal contractors and subcontractors to have affirmative action programs? Executive Order 11246 Civil Rights Act of 1991 Rehabililtation Act of 1973 Age Discrimination in Employment Act
Executive Order 11246
All of the following are characteristics of traditional pay systems EXCEPT: Subjective evaluations of employees by managers Frequent use of individual rewards Across-the-board raises for most employees Treating payroll as a fixed cost
Frequent use of individual rewards
Which type of performance-based pay awards employees a percentage of the financial gains resulting from their department's or team's performance improvements? Profit sharing Sales commissions Gainsharing Skill-based pay
Gainsharing
According to Edward Lawler, what is the most important element of your compensation strategy in attracting top talent to your organization? Giving employees choices in their compensation and benefits Offering attractive signing bonuses Targeting the most appropriate recruitment sources Paying a base wage higher than your competitors
Giving employees choices in their compensation and benefits
Which of the following sources of compensation survey data is most likely to be the least expensive? Professional associations Government agencies Custom surveys Consulting organizations
Government agencies
Which of the following performance appraisal methods would be relatively inexpensive to develop AND would yield quantitative data that could be used to make comparisons across employees? Weighted checklist Essay method Critical incidents Graphic rating scale
Graphic Rating Scale
Which Supreme Court decision established the requirement that employers prove that education and testing activities used in the selection process are job-related? Oncale v. Sundowner Offshore Vinson v. Meritor Savings Bank Griggs v. Duke Power McDonnel Douglas v. Green
Griggs v. Duke Power
Florida 760.50 adds __________ status as a protected class. Genetic disorders Smoking Sexual orientation HIV
HIV
All of the following are questions you should ask about compensation surveys to determine their quality EXCEPT: How old is the survey? How much does the survey cost? How often is the survey conducted? What methods were used to collect the information?
How much does the survey cost?
Refer to the following items taken from an interview of a forklift driver candidate at C3PO to answer the question below. Can you tell me a little about yourself and why you are interested in working here? What do you think is your greatest strength? In what areas do you have the most room for improvement? I grew up in a small town just like you, and our church was the social center of town. Was your experience like that? It looks like I have a friend who graduated from the same high school as you. When did you graduate? Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out. I see that you have a noticeable limp. Will you need any accommodations to perform the duties of a forklift driver? We have a no-smoking policy for our employees and do periodic random nicotine testing. Will that be a problem for you? Which item is most likely to be used as a basis for legal action if the candidate is not hired? We have a no-smoking policy for our employees and do periodic random nicotine testing. Will that be a problem for you? I grew up in a small town just like you, and our church was the social center of town. Was your experience like that? Can you tell me a little about yourself and why you are interested in working here? I see that you have a noticeable limp. Will you need any accommodations to perform the duties of a forklift driver?
I grew up in a small town just like you, and our church was the social center of town. Was your experience like that?
You are the HR Director for your organization and have collected data showing a reduction in customer satisfaction scores. The customer service representatives receive a monetary incentive for the number of calls answered, but in interviews the representatives told you the call volume is too high to provide great service. You decide to remove the monetary incentive for a randomly-selected group of representatives to see if customer satisfaction scores increase for that group. In this study what are the independent and dependent variables? There is not an IV or DV in this study, as it is not an experiment. IV = monetary incentive; DV = customer satisfaction scores IV = number of calls answered; DV = customer service reps who lost their incentive IV = customer satisfaction scores; DV = monetary incentive
IV = monetary incentive; DV = customer satisfaction scores
You are conducting an experiment in which you are trying to increase call center satisfaction scores. You implement a training for some of your customer service reps. In this experiment what is your independent and dependent variables. IV Training, DV Customer Service Reps IV Customer Service Reps, DV Training IV Training, DV Satisfaction Scores IV Satisfaction Scores, DV Customer Service Reps
IV Training, DV Satisfaction Scores
Your are the HR director for a small company that produces healthy and environmentally-safe snacks for pets. Your CEO asked you to design an incentive program for your call center employees to increase the customer satisfaction scores received on your quarterly customer satisfaction survey. She said she has data showing that higher customer satisfaction scores are correlated with increased sales and customer retention rates. The CEO also suggested that your incentive should be paid annually and be divided equally among all the customer service representatives to prevent unhealthy competition. All of the following are potential negative outcomes of the suggested performance-based pay system that you should discuss with the CEO EXCEPT: Other factors, such as product quality, over which call center employees have no control also affect customer satisfaction. In general, monetary incentives have not been effective in improving employees' performance. The incentive may not maximize the individual performance of any call center employees. The payout may be too delayed to affect day-to-day performance.
In general, monetary incentives have not been effective in improving employees' performance.
According to the video "Understanding the importance of pay and rewards", all of the following are possible consequences of organizations managing their compensation strategies well EXCEPT: Increasing legal exposure of the organization Encouraging employee engagement Motivating employee performance Having a positive impact on productivity
Increasing legal exposure of the organization
If you were given the instruction to immediately and significantly reduce the time and costs associated with recruiting and selecting bank tellers , which of the following changes would you recommend for adoption? Continue to conduct all finalist interviews in-house, but hire a staffing agency to recruit candidates and conduct the initial screening Eliminate reference checks for your teller candidates, and hire a consulting firm to develop a mathematical aptitude test. Institute a referral bonus program for your current tellers and eliminate all other recruitment methods Ensure that upper-level executives are involved in the interview process in addition to the bank branch managers
Institute a referral bonus program for your current tellers and eliminate all other recruitment methods
As opposed to hiring internal candidates, which of the following is an advantage of hiring external candidates to fill open positions within your organization? It motivates current employees to strive for promotions. It minimizes orientation and training costs. It reduces costs associated with recruitment. It increases the number of different perspectives within your organization.
It increases the number of different perspectives within your organization.
What does a negative correlation coefficient of -.60 between pay and performance indicate? It indicates that employees who are paid more are more likely to be high performers. It indicates nothing, because correlation cannot be used to infer causation. It indicates we can use pay to predict low performers with some confidence. Because the correlation is negative, it indicates there is no relationship between pay and performance.
It indicates we can use pay to predict low performers with some confidence.
According to the video "Understanding the importance of pay and rewards", all of the following were suggested as reasons pay is important EXCEPT: It affects employees' self-esteem. It is increasing in importance among younger workers. It communicates prestige to others. It determines employees' lifestyle.
It is increasing in importance among younger workers
All of the following were identified as disadvantages of using the ABC model to analyze behavior EXCEPT: Sometimes there are multiple antecedents and consequences controlling behavior. Using this model takes time and patience. It is very difficult to easily and clearly record behaviors because they are unobservable. Using the ABC model is, in itself, not an experimental method of investigation.
It is very difficult to easily and clearly record behaviors because they are unobservable.
As opposed to hiring external candidates, which of the following is an advantage of hiring internal candidates for open positions within your organization? It minimizes political infighting among employees. It reduces orientation costs. It brings new ideas and innovations to your organization. It helps your organization reach its diversity goals.
It reduces orientation costs.
In the videos about training needs analysis you watched to prepare for class, all of the following were used as sources of information about employees' current performance EXCEPT Performance appraisals Psychometric testing Ability testing Job descriptions
Job Descriptions
Which level of training evaluation addresses the question, "To what extent did trainees improve their knowledge and skills?" Learning level Reaction level Behavior level Results level
Learning Level
Which of the following training methods would be most useful when a trainer needs to deliver a limited amount of information to a large number of participants in a short period of time? Discussions Lectures Case studies On-the-job training
Lectures
If the goals of your performance appraisal system are to encourage open communication between a supervisor and employees, to get more "buy in" to the appraisal system from the employees, and to use the appraisal for further skill development, which performance appraisal system would be most appropriate? Paired comparison ranking Management by objectives Behaviorally anchored rating scale Graphic rating scale
Management by Objectives
The following are an advantage and a disadvantage of which type of performance appraisal method? Advantage - It is based on the assumption that the individual (employee) knows more than anyone else about her/his own capabilities, needs, strengths, weaknesses and goals. Disadvantage - Positive and active participation from subordinates is not easily forthcoming. Behaviorally anchored rating scale Critical incidents Paired comparison ranking Management by objectives
Management by objectives
Florida 760.10 combines most federally-established protected classes into one law and establishes what protected class not covered in federal legislation? Pregnancy status Marital Status Race Sexual orientation
Marital Status
A fire fighter candidates who do not pass their physical ability tests are not allowed to continue on in the selection process. This selection process is an example of what approach? Multiple hurdle Structured Behavioral Compensatory
Multiple Hurdle
Last semester, a student avoided taking the final exam in a class because she had perfect attendance in the class for the entire semester. This semester, that student has maintained perfect attendance in all her classes. This is an example of which operant learning process? Positive reinforcement Negative reinforcement Positive punishment Negative punishment
Negative Reinforcement
According to the Fair Labor Standards Act, how many breaks are required during an 8-hour work day? 2 breaks of 20 minutes each No breaks at all 3 breaks of 15 minutes each One 30-minute lunch break
No breaks at all
What is the mandatory retirement age according to the Age Discrimination in Employment Act? 65 years old until the year 2020, then 70 years old 65 years old 70 years old None of the other answers are correct
None of the other answers are correct
Which method of learning emphasizes the role of consequences of behavior? Social learning Classical learning Reflexive learning Operant learning
Operant learning
All of the following circumstances would indicate that an organization needs to update its compensation market information EXCEPT: Labor costs have risen well above the industry norm. Satisfaction surveys have indicated that your highest performers are considering leaving. After recent layoffs, many employees now have new, hybrid roles. Orders of established products from long-time customers have risen.
Orders of established products from long-time customers have risen.
Your office staff will be using a new electronic calendaring system designed to make it easier for them to share their schedules with each other. Which of the following data collection methods would most appropriately assess whether your employees have a lack of skill with regard to this system? Perform a work sample test in which each employee is asked to accurately schedule an upcoming meeting using the new system. Conduct a short survey in which you ask employees if they're familiar with the new system and whether they know its purpose. Examine the users' guide that accompanies the program to see if you should change the job descriptions of the employees accordingly. None of the other answers are appropriate for identifying a lack of skill.
Perform a work sample test in which each employee is asked to accurately schedule an upcoming meeting using the new system.
In the videos about training needs analysis you watched to prepare for class, all of the following were used as sources of performance standards EXCEPT: Performance Reviews Job Descriptions Person Specifications Competency Frameworks
Performance Reviews
You are interviewing a candidate who has applied to be a gum taster for your candy company. During your conversation, the candidate vaguely alludes to a problem with his dental health, which is an important requirement for this position. If you would like to learn more details about this problem, what type of question would you ask next? Probing Behavioral Open ended Closed ended
Probing
Which type of performance-based pay is most likely to reward the largest percentage of employees if the criteria for award payment are met? Skill-based pay Gainsharing Profit sharing Individual performance bonuses
Profit sharing
All of the following are recommendations to assist supervisors in preventing sexual harassment in the workplace EXCEPT: Inform employees of their rights in making sexual harassment claims. Investigate all claims of sexual harassment immediately and thoroughly. Train all employees in what constitutes sexual harassment. Provide retaliation prevention information only after a discrimination suit has been filed.
Provide retaliation prevention information only after a discrimination suit has been filed.
According to Edward Lawler, which type of organizations are still most likely to set their pay rates based on job titles and descriptions and not on anything related to individual employee performance? Technology organizations Public sector organizations Sales organizations Manufacturing organizations
Public sector organizations
Which research design used to evaluate the effects of training compares the performance of participants who were NOT randomly assigned to two groups; one that received the training and one that didn't? Non-experimental design Experimental design Quasi-experimental design Pre-post design
Quasi-experimental design
Which of the following accurately depicts the order in which types of training evaluations are conducted according to Kirkpatrick's Hierarchical Model? Learning, Behavior, Results, Reaction Reaction, Learning, Behavior, Results Reaction, Results, Behavior, Learning Behavior, Learning, Reaction, Results
Reaction, Learning, Behavior, Results
Which one of the following selection activities provides job candidates with both positive and potentially negative information about the organization? Biodata review Behavioral interviewing Honesty/Integrity testing Realistic job preview
Realistic job preview
Which of the following recruitment sources is most likely to yield applicants who are good fits with the organizational culture of your marketing firm? A position announcement placed on Indeed.com A flyer placed on the job board of the local Starbuck's A position announcement placed on the jobs website of marketing professional association Referrals from current employees
Referrals from current employees
All of the following are levels of evaluation according to the Kirkpatrick model of evaluation EXCEPT: Self-efficacy Learning Behavior Results
Self-efficacy
The U.S. Supreme court has ruled on a number of occasions that there is not single rule or test for determining independent contractor status. All of the following are factors in determining Independent contractor status EXCEPT: Nature and degree of control by the principle State contractor licensing regulations The worker's opportunities for profit and loss Permanency of the relationship
State contractor licensing regulations
Which type of evaluation provides data about the worthiness or effectiveness of a training program. Summative Descriptive Causal Formative
Summative
Refer to the following items taken from an interview of a forklift driver candidate at C3PO to answer the question below. Can you tell me a little about yourself and why you are interested in working here? What do you think is your greatest strength? In what areas do you have the most room for improvement? I grew up in a small town just like you, and our church was the social center of town. Was your experience like that? It looks like I have a friend who graduated from the same high school as you. When did you graduate? Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out. I see that you have a noticeable limp. Will you need any accommodations to perform the duties of a forklift driver? We have a no-smoking policy for our employees and do periodic random nicotine testing. Will that be a problem for you? Which item is most likely to provide useful information in the decision whether to hire this candidate? In what areas do you have the most room for improvement? Can you tell me a little about yourself and why you are interested in working here? What do you think is your greatest strength? Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out.
Tell me about a time when you had to respond to a difficult situation at work, what you did in response, and how that situation turned out.
Which of the following is true regarding when employers must submit the I-9 form for new employees? The I-9 form must be submitted within 24 hours of the job offer being made. The I-9 form must be submitted within 2 days after the date of hire. The I-9 form must be submitted 24 hours prior to the official start date. The I-9 form must be submitted within 3 days after the official start date.
The I-9 form must be submitted within 3 days after the official start date.
One of your employees has twice sent somewhat sexually inappropriate jokes via email to the entire office. Which of the following would be the best evidence that training might be an appropriate intervention to solve this problem? The employee is from a culture that has very different standards regarding what is sexually appropriate in the workplace. The employee engaged in this performance problem multiple times. The employee sent the emails to the entire office, not just one or two coworkers. The employee, when confronted about this problem, expressed no remorse or regret about his behaviors.
The employee is from a culture that has very different standards regarding what is sexually appropriate in the workplace.
A small butcher shop owned by a local resident, Mr. Sharp Cutter, in Weeki Wachee, Florida, has been growing steadily over the past 3 years, and Mr. Cutter was very excited about having hired his tenth employee. After receiving an anonymous complaint, the regional EEOC office launched an investigation into Mr. Cutter's employment practices. Their investigation revealed that Mr. Cutter only hired employees under the age of 35, disqualified all applicants who had any perceived disabilities, paid male employees 25% more than female employees who performed the same jobs, and had terminated the employment of the only African-American employee after remarking how lazy "blacks" were. Mr. Cutter is in danger of being charged by the EEOC with violations of which laws? The Equal Pay Act, and Title VII of the 1964 Civil Rights Act only The Equal Pay Act, Title VII of the 1964 Civil Rights Act, the Americans with Disabilities Act, and the Age Discrimination in Employment Act The Equal Pay Act, Title VII of the 1964 Civil Rights Act, and the Americans with Disabilities Act only The Equal Pay Act only
The equal pay act only
Which of the following characteristics would most likely lead you to decide NOT to use a particular compensation data source? The source has a very consistent number of participants over its history. The survey addresses job tasks and responsibilities that are almost identical to those in your organization. The source uses data from a large number of companies in each statistic it publishes. The source predominantly uses information from friends and colleagues of the survey publisher.
The source predominantly uses information from friends and colleagues of the survey publisher.
Designing or re-designing a compensation system is a labor-intensive and complex process. This is why some organizations hire consultants to manage this process. According to Edward Lawler, what is the most common mistake made when organizations hire consultants for this purpose? They lack knowledge about the technical issues involved in this process. They lack knowledge about pay systems used by other organizations in the market. They are unfamiliar with the variety of methods in which job evaluation can be conducted. They fail to get sufficient input from the employees in the design of the system.
They fail to get sufficient input from the employees in the design of the system.
Which federal EEO law prohibits discrimination based on race, color, religion, sex or national origin in any term, condition, or privilege of employment? Equal Pay Act Title VII of the 1964 Civil Rights Act Family and Medical Leave Act Americans with Disabilities Act
Title VII of the 1964 Civil Rights Act
According to your class preparation materials, all of the following are reasons to conduct evaluation of training EXCEPT: To assist in creating the learning objectives of your training program To determine whether the training program has achieved expected results To determine whether the training program was cost effective To identify areas of improvement in the training program
To assist in creating the learning objectives of your training program
Which of the following is the primary purpose of conducting job analyses? To identify all equipment used in each job To establish a better fit between employees and job requirements To document which jobs need professional certification To ensure fair benefits offerings
To establish a better fit between employees and job requirements
What is the primary purpose of conducting a training needs analysis? To ensure that all learning objectives are met during training To measure organizational improvements before and after training To ensue training participants are using their new skills and knowledge on the job To identify the causes of a performance gap and those who should attend training
To identify the causes of a performance gap and those who should attend training
Job evaluation addresses which of the following goals of all compensation systems? None of the goals in the other answers are addressed by job evaluation. To make sure that individual employee contributions are recognized To make sure the compensation system is competitive in the labor market To make sure the compensation system ensures equity across jobs within the organization
To make sure the compensation system ensures equity across jobs within the organization
Employees are promoted as rewards for good performance which takes the high performers out of their jobs, placing people into management who may be unmotivated and/or ineffective is what type of pay system. Skill based pay system Traditional based pay system Competency based pay system Performance based pay system
Traditional based pay system
According to your course preparation materials, all of the following are reasons why training evaluation, especially evaluation at the higher levels, is not conducted EXCEPT: Training evaluation is typically not necessary to assess the effects of training. Training evaluation can be costly and time consuming. Training evaluation requires specialized knowledge. Training evaluation has the potential to reveal ineffective training.
Training evaluation is typically not necessary to assess the effects of training.
In the TEDx video about the dangers in making causal conclusions given correlational data, what was the third variable leading to a positive correlation between ice cream sales and drowning incidents? Time of day Amount of ice cream consumed Location Weather conditions
Weather conditions
According to the materials on transfer of training that you read for class, all of the following are things you should consider when trying to engineer transfer into your training programs EXCEPT:: The relevance of the training to the job The presence of supporting resources when participants return to work How the learning and skills from the training will be reinforced on the job Whether any significant learning took place during the training
Whether any significant learning took place during the training
An employee must meet which of the following criteria to be eligible for leave under the FMLA ? Employed full-time with the same company for the previous 12 months Worked full-time for the previous 12 months at a location with at least 100 employees. Worked at least 1,250 hours during the previous 12-month period Employed at least part-time for the previous 18 months
Worked at least 1,250 hours during the previous 12-month period
Which of the following statements is true of yield ratios when used to measure the effectiveness of an organization's recruitment and selection process? Yield ratios provide useful information about the reliability of a variety of selection instruments. Yield ratios are most informative when compared to similar ratios collected over time. Every yield ratio provides information about the strength and direction of the relationship between two variables. Yield rations provide useful information about the validity of a variety of selection instruments.
Yield ratios are most informative when compared to similar ratios collected over time.