I/O Chapter 15 Exam

Darnell was hired as a cook's assistant but all he has been doing for the past five months is clean tables and take out the trash. Darnell's stress level can probably be explained by: a. role conflict b. role ambiguity c. a lack of person-organization fit d. role overload

a. role conflict

Which of the following is true? a. Employers in the U.S. are required to provide vacation time b. 44% of employees keep in touch with work while on vacation c. Employees in France and Sweden get two weeks of vacation per year d. All of the above are true

b. 44% of employees keep in touch with work while on vacation

Approximately what percentage of workplace deaths are homicides (2012 data)? a. 2% b. 11% c. 60% d. 80%

b. 11%

Because many employees provide elder care, approximately _____ of organizations provide company-sponsored elder care referral services and ___ provide a company-sponsored elder care facility to help alleviate stress to their employees. a. 90% / 1% b. 11% / <1% c. 50% / 50% d. 80% / 75%

b. 11% / <1%

Which of the following does not fit the profile of the typical perpetrator of workplace violence? a. Are fascinated by, and have access to guns b. Age 21 c. Self-esteem is tied to their job d. Male

b. Age 21

Melba is under a great deal of pressure and seems to be feeling the effects of stress. Which of the following should she eliminate from her diet? a. Fruits and vegetables b. Caffeine c. Whole grains d. Water

b. Caffeine

______ help reduce the potential for stress that comes from role conflict and role ambiguity. a. Performance appraisals b. Job descriptions c. Counselors d. Venting emotions

b. Job descriptions

Which of the following aspects of noise would most reduce employee performance? a. Noise that is pleasant b. Noise that is high pitched c. Noise that has a low frequency d. Noise that is necessary

b. Noise that is high pitched

Which of the following is true about voucher systems for child care? a. Most employers have voucher systems b. They probably don't reduce employee absenteeism c. Neither a nor b is true d. Both a and b are true

b. They probably don't reduce employee absenteeism

Role _____ is when an individual's job duties and performance expectations are not clearly defined. a. conflict b. ambiguity c. synchronization d. overload

b. ambiguity

Most of the people who commit workplace violence are: a. jilted ex-lovers b. criminals committing other crimes c. employees angry at their supervisors d. criminally insane

b. criminals committing other crimes

Bad, or negative stress is called: a. strain b. distress c. eustress d. stressors

b. distress

When employees feel stressed and take a "mental health day," they: a. actually have an increase in stress b. have a short-term decrease in stress c. have a long-term decrease in stress d. have no decrease in stress

b. have a short-term decrease in stress

The human body cools down two different ways. These are through: a. radiation and effective temperature b. radiation and evaporation c. evaporation and circadian rhythm d. none of these

b. radiation and evaporation

Xui Li was yelled at by her boss because she has not been doing all of her duties. She is anxious and depressed because she never knows what tasks are hers and what tasks are supposed to be performed by others. Xui Li's stress level can probably be explained by: a. a lack of person-organization fit b. role ambiguity c. role overload d. role conflict

b. role ambiguity

Which of the following would be least likely to react negatively to stressors? a. Type A personalities b. Neurotics c. Type B personalities d. All three would react negatively

c. Type B personalities

Most incidents of workplace violence are the result of: a. violence against law enforcement personnel b. angry employees who were fired c. another crime being committed d. jilted lovers

c. another crime being committed

Type B personalities: a. never feel stressed b. are opposite personalities c. are less likely to react negatively to stress d. are likely to react negatively to stress

c. are less likely to react negatively to stress

Compared to employees with only one job, moonlighting employees: a. have more accidents b. perform worse c. are no different in terms of performance d. are more tired

c. are no different in terms of performance

High effective temperatures adversely affect performance on: a. perceptual tasks b. cognitive tasks c. cognitive, physical, and perceptual tasks d. physical tasks

c. cognitive, physical, and perceptual tasks

Akira closes his eyes and engages in several minutes of slow, rhythmic breathing. He is trying to reduce stress through: a. time management b. abdominal breathing c. meditation d. progressive muscle relaxation

c. meditation

The physical and psychological consequences to stress are called: a. distress b. stressors c. strains d. eustress

c. strains

Berserkers typically: a. use shotguns b. give no warning c. take hostages d. give indications about future violence

d. give indications about future violence

The effective temperature in an environment is higher when: a. humidity and air flow are low b. humidity and air flow are high c. humidity is low and air flow is high d. humidity is high and air flow is low

d. humidity is high and air flow is low

People under stress do all of the following except: a. miss work b. abuse alcohol c. become more cynical d. increase productivity

d. increase productivity

Clarence has been under a great deal of stress at work. His wife told him that they should watch some sitcoms on TV. Her advice is sound because laughter can: a. put a new perspective on a situation b. reduce blood pressure c. help distance you from a stressor d. laughter does all of these

d. laughter does all of these

Of the following, the most common way that employers try to reduce employee stress related to child care is to: a. subsidize the cost of child care b. provide an on-site child care center c. provide an off-site child care center d. provide a child care referral service

d. provide a child care referral service

Liam makes "to do" lists and carefully plans his schedule. He is trying to reduce stress through: a. abdominal breathing b. meditation c. progressive muscle relaxation d. time management

d. time management

Larry is a junior at Raynes College and has trouble sleeping. He keeps worrying about not getting a job when he graduates and never finding the right person to marry. Larry's stress might be the result of: a. forecasting b. perspective taking c. residual stress d. rampant diffusion

a. forecasting

A non-smoker may not feel comfortable working for a tobacco company because of: a. a lack of person-organization fit b. role ambiguity c. role synchronization d. role overload

a. a lack of person-organization fit

Wasting time and energy worrying about the future and asking "What if?" are good examples of: a. forecasting b. rampant diffusion c. perspective taking d. residual stress

a. forecasting

Which of the following interventions are designed to ease the stress associated with child care? a. Referral services b. On-site child care centers c. Flextime d. All three are designed to reduce stress

d. All three are designed to reduce stress

Mary always asks her boss if she needs help and is willing to stay late. Beth talks negatively about her coworkers and keeps important information from them. Which of the following is true? a. Beth and Mary are both playing negative politics b. Mary is playing negative politics c. Neither Mary nor Beth is playing politics d. Beth and Mary are both playing politics

d. Beth and Mary are both playing politics

Andrew is a 21-year old white male. He is an excellent employee who doesn't seem to have much of a life outside of his work. His only hobby is hunting and gun collecting. Which is the only part of this profile that is not consistent with the typical perpetrator of workplace violence? a. His gender b. His self-esteem tied to his job c. His fascination with guns d. His age

d. His age

Which of the following is true about gender and race differences in stress? a. There are no sex or race differences in stress b. Men are more stressed than women c. Men and minorities are most stressed d. Minorities are more stressed than nonminorities

d. Minorities are more stressed than nonminorities

Which of the following can help reduce stress? a. Working a rotating shift b. Increased role ambiguity c. Moonlighting d. Self-empowerment

d. Self-empowerment

If an employee threatens another employee with violence, the employee should be: a. sent home without pay for a day b. given a warning c. forced to seek counseling d. fired

d. fired