Learning Unit 4 Quiz

The transmission of information and meaning from one of the party to other through the use of shared symbols is known as

Communication

Jasmine and Martina are being considered for the position of sales team manager at Shangri-La Realty. Jasmine and Martina both have solid experience in the industry, and are personable, knowledgeable about the local market, and display excellent leadership skills. Burl, the office manager, and Sean, the company's top salesperson, are discussing the comparative strengths and weaknesses of the two candidates, and Sean notes that while Marina has more managerial experience, Jasmine exhibits greater charisma. How would Sean most accurately describe this quality?

He notes that Jasmine is very self-confident and communicates in a way that inspires others to be their best.

Which of the following can help leaders build teams that are cohesive and have high-performance norms?

Helping the team succeed and publicizing its successes.

According to Tannenbaum and Schmidt's classic Harvard Business Review article, managers should consider three factors before deciding how to lead: forces in the manager, forces in the ________, and forces in the situation.

Subordinate

A disadvantage of oral communication is that the

The likelihood of spontaneous, ill-considered statements is relatively high.

Dom and Serano work in the accounting department at Maxwell's Sporting Goods' corporate headquarters. Recently, the department switched to a different software system for keeping financial records. Their manager, Bob, led a seminar demonstrating how to use the software, but afterwards, Dom, Serano, and the other employees in the department were confused and did not feel they understood all aspects of the system. However, during lunch, their colleague Rohan, who works in the IT department, demonstrated the software in a way that was clear and understandable. Later in the week, a problem comes up with a program running the software. Bob offers one solution to the problem, and Rohan offers a different one. How do you think Dom and Serano are likely to respond?

They are likely to defer to Rohan's solution, despite the fact that he is not their boss.

Zev, an assistant in the marketing department at Huntington's, is assigned to a team with Ajoy, Tiffany, and DeAnne. DeAnne and Ajoy are consistently among the top salespeople at the company and are outgoing and well-liked. Farhad, Zev's boss, has observed that, while Zev is a good employee, he is generally introverted and quiet and is disinclined toward making more effort than he has to. However, when Zev begins working with his team, he becomes more engaged, inclined to speak up, and invested in the team's goals. What is most likely the cause of this social facilitation effect?

Zev is more motivated when other people are present.

Which of the following is a characteristic of the norming stage of group development?

agreeing on shared goals

A leader who exhibits a(n) _______ style will make decisions alone, without soliciting input from others.

autocratic

"I can see that you're stuck on that problem," said Rahul to his subordinate.

can bring about innovation and change.

"I would follow Darla off of a cliff! She is an outstanding leader," exclaimed Tim.

charismatic

The primary role of a management team is to

coordinate and provide direction to subunits

Bill has low self-efficacy. As a result, his ________ tends to be low.

expectancy

Which of the following best describes motivation?

forces that energize, direct, and sustain a person's efforts

Louie manages a group of groundskeepers. Louie incorporates a variety of techniques to lead his crew. Which of Louie's actions is a form of extinction?

forgetting to announce the employee of the month winner

A disadvantage of electronic communication is the

inability to pick up on subtle, nonverbal clues.

According to the expectancy theory, ________ is the link between performance and outcome.

instrumentality

Motivation for employees can come from an interesting project, a completed sale, or the discovery of a perfect solution, all of which are examples of

intrinsic rewards

Following Herzberg's model, Hackman and Oldham proposed a more complete model of _____.

job design

When one of his subordinates sat down in his office and began by saying "There's something you do as a boss that I really don't like," Chan could have gotten defensive. Instead he did his best not to get emotional and tried to hear what the employee was really saying. In the end, the meeting proved successful, in part because Chan applied the listening skill of

keeping an open mind.

_____ is a leadership philosophy characterized by an absence of managerial decision making.

laissez-faire

An example of filtering would be whe a

managers give subordinates unwarranted compliments instead of honest criticism.

Ringing telephones, thoughts about unrelated issues, and fatigue that blocks perfect understanding are all examples of _____ in the communication process.

noise

Ringing telephones, thoughts about unrelated issues, and fatigue that blocks perfect understanding are all examples of ________ in the communication process.

noise

Used properly, teams can be powerfully effective as a building block for

organization structure

A team strategy that emphasizes internal team building while simultaneously achieving external visibility is called

parading

The goal-setting theory states that

people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end

When Donald tells Carla, "I need you to get this done right away," what she hears is different from what he says. The reason is most likely a difference in ________ between the two of them.

perception

Alana has been exceeding her targets for the past two months, and therefore her boss decided to give her a bonus. This is an example of ________ reinforcement.

positive

Samantha Paulson, division manager, told her staff, "Some of you are disappointed with my decisions regarding who was promoted and who was not. To make my decisions, I used the promotion evaluation process that was developed by our task force on career development—a task force that included several of you. I believe that using that process for decision making was as fair as possible." Samantha is using ________ to make decisions in a fair manner and to help her staff know that the process was as fair as possible.

procedural justice

Leaders who say what they think employees want to hear but whose behavior demonstrates that their own self-interests take precedence over the interest of their team could be described as

pseudotransformational leaders

A benefit that teams provide to their members is

satisfaction of important personal needs, such as affiliation.

Darren is preparing to give a major presentation. One of the things he needs to remember is to

tell the audience the purpose of the presentation.

Becky, a regional sales manager, set a personal target of adding more clients to her territory than any other three regional sales managers combined, even though she has a smaller territory than any of the others. Becky's colleagues tell her she is a dreamer and her target is literally impossible to hit. Becky has set a(n) ________ goal.

to stretch

Loss of human interaction, burnout caused by long hours with technical tools, and lack of guidance for inexperienced employees are among the disadvantages of

virtual offices