MANAGEMENT

TRUE

FIGUREHEAD, LEADER, AND LIAISON ARE ALL INTERPERSONAL MANAGERIAL ROLES ACCORDING TO MINTZBERG.

WHICH OF THE FOLLOWING FACTORS IS A DEMOGRAPHIC COMPONENT OF AN ORGANIZATION'S EXTERNAL ENVIRONMENT?

GEOGRAPHIC LOCATION

TRUE

GIVING SERVICE-CONTACT EMPLOYEES THE DISCRETION TO MAKE DAY-TO-DAY DECISIONS ON JOB-RELATED ACTIVITIES IS INSTRUMENTAL IN CREATING IN A CUSTOMER-RESPONSIVE CULTURE

TOP MANAGER

HAVE TITLES SUCH AS EXECUTIVE VICE PRESIDENT, CHIEF OPERATING OFFICER, AND CHIEF EXECTIVE OFFICER

THE MOST DOMINANT COMPONENT OF CREDIBILITY IS

HONESTY

FALSE

IN THE SYMBOLIC VIEW OF MANAGEMENT, MANAGERS ARE SEEN AS DIRECTLY RESPONSIBLE FOR AN ORGANIZATION'S SUCCESS OF FAILURE.

THE DIMENSION OF TRUST THAT IS USED TO DESCRIBE HONESTY AND TRUTHFULNESS IS

INTEGRITY

UNDER THE CONCEPT OF SOCIAL OBLIGATION, THE ORGANIZATION DOES WHAT IS REQUIRED BY THE

LAW

AT THE CONVENTIONAL

LEVEL OF MORAL DEVELOPMENT, ETHICAL DECISIONS RELY ON MAINTAINING EXPECTED STANDARDS AND LIVING UP TO THE EXPECTATION OF OTHERS

IN WHICH OF THE FOLLOWING APPROACHES OF GOING GREEN DOES THE ORGANIZATION EXHIBIT THE LEAST ENVIRONMENTAL SENSITIVITY?

LIGHT GREEN APPROACH

MANAGERS WITH TITLE SUCH A REGIONAL MANAGER, PROJECT LEADER, OR DIVISION MANAGER ARE

MIDDLE MANAGERS

WHICH OF THE FOLLOWING REPRESENTS THE TWO OF MANAGERIAL IMPACT ON THE SUCCESS OR FAILURE OF THE ORGANIZATION?

OMNIPOTENT AND SYMBOLIC

TRUE

ONE OF THE STRATEGIC BENEFITS OF WORKPLACE DIVERSITY IS THAT IT CAN BE VIEWED AS MORAL AND ETHICAL, AS WELL AS THE RIGHT THING TO DO

TRUE

ONE SPECIFIC ROLE OF TEAM LEADERSHIP IS THAT TEAM LEADERS ARE TROUBLESHOOTERS

FALSE

PEOPLE WITH AN INTERNAL LOCUS OF CONTROL BELIEVE THAT WHAT HAPPEN TO THEM IS DUE TO LUCK OR CHANCE.

DIFFERENCES ARISING FROM WHICH OF THE FOLLOWING FACTORS BECOMES MORE IMPORTANT TO PEOPLE AS THEY GET TO KNOW EACH OTHER

PERSONALITY

IN WHICH OF THE STAGES OF MORAL DEVELOPMENT DO INDIVIDUALS STICK TO RULES TO AVOID PHYSICAL PUNISHMENT AND FOLLOW RULES ONLY WHEN DOING SO IS IN THIER IMMEDIATE INTEREST?

PRECONVENTIONAL STAGE

WHICH OF THE FOLLOWING BENEFIT OF WORKPLACE DIVERSITY IS ATTRIBUTED TO ORGANIZATIONAL PERFORMANCE?

REDUCED COSTS ASSOCIATED WITH HIGH TURNOVER AND ABSENTEEISM

WHICH OF THE FOLLOWING PERCEPTION DO EMPLOYERS TYPICALLY HAVE OF OLDER EMPLOYEES?

REDUCED COSTS ASSOCIATED WITH HIGH TURNOVER AND ABSENTEEISM

PREJUDICE

REFERS TO A PRECONCEIVED BELIEF, OPINION, OR JUDGMENT TOWARD A PERSON OR A GROUP OF PEOPLE,

VALUES

REPRESENT BASIC CONVICTIONS ABOUT WHAT IS RIGHT AND WRONG.

TRUE

ROBERT HOUSE ASSUMED THAT LEADERS CAN CHANGE LEADERSHIP STYLES DEPENDING ON THE SITUATION.

5 DIFFERENT TYPES OF DISCRIMINATION THAT ACCUR AT THE WORKPLACE

SEXUAL HARASSMENT, INTIMIDATION, MOCKERY & INSULTS, EXCLUSION, INCIVILITY

TRUE

STRONG CULTURE HAVE MORE INFLUENCE ON EMPLOYEES THAN DO WEAK CULTURES

WHAT POSITIVE PERCEPTION DO EMPLOYERS TYPICALLY HAVE OF OLDER EMPLOYEES?

STRONG WORK ETHIC

TH EUROPEAN UNION

WAS FORMED BY TWELVE ORIGINAL MEMBERS WITH THE PRIMARY MOTIVATION OF REASSERTING THE REGION'S ECONOMIC POSITION AGAINST THE UNITED STARES AND JAPAN,

TRUE

WHEN A FIRM ENGAGE IN SOCIAL ACTIONS BECAUSE OF IT'S OBLIGATION TO MEET CERTAIN ECONOMIC AND LEGAL RESPONSIBILITIES, IT IS SAID TO BE SOCIALLY RESPONSIVE.

TRUE

WHEN A MANAGER PERFORMS THE CONTROLLING FUNCTION OF MANAGEMENT, HE MUST MONITOR AND EVALUATE PERFORMANCE.

TRUE

WOMEN AND MEN NOW EACH MAKE UP ALMOST HALF OF THE WORLFORCE IN THE U.S.

THE WAYS IN WHICH PEOPLE IN AN ORGANIZATION ARE DIFFERENT FROM AND SIMILAR TO ONE ANOTHER IS KNOWN AS

WORKPLACE DIVERITY

FALSE

WORKPLACE DIVERSITY REFERS EXCLUSIVELY TO BE DIFFERENCES BETWEEN EMPLOYEE CHARACTERISTIES.

THE PRIMARY DEBATE ABOUT ETHICS TRAINING PROGRAMS IS WHETHER

ETHICS CAN BE TAUGHT

THE SINGLE EUROPEAN UNION CURRENCY IS CALLED THE

EURO

YOUR FIRM'S ATTORNEY HAS

EXPERT POWER WHEN GIVING LEGAL ADVICE

TRUE

A CHARISMATIC LEADER IS LIKELY SEEN AS BEING SELF-CONFIDENT AND INFLUENTIAL.

FALSE

A DYNAMIC ENVIRONMENT IS CHARACTERIZED BY THE ABSENCE OF NEW COMPETITORS, FEW TECHNOLOGICAL BREAKTHROUGHS BY CURRENT COMPETITORS, AND LITTLE ACTIVITY BY PRESSURE GROUP TO INFLUENCE THE ORGANIZATION

TRUE

A GLOBAL MIND-SET REFERS TO ATTRIBUTES THAT ALLOW A LEADER TO BE EFFECTIVE IN CROSS-CULTURAL ENVIRONMENTS

TRUE

ACCORDING TO THE CLASSICAL VIEW OF SOCIAL RESPONSIBILITY IS TO MAXIMIZE PROFITS

WHICH OF THE FOLLOWING APPROACHES OF GOING GREEN REFLECTS THE HIGHTEST DEGREE OF ENVIRONMENTAL SENSITIVITY AND IS ALSO A GOOD ILLUSTRATION OF THE SOCIAL RESPONSIBILITY OF THE ORGANIZATION?

ACTIVIST APPROACH

TRUE

AN IMPORTANT ASPECT OF LEADERSHIP IS INFLUENCING A GROUP TO ACHIEVE IT'S GOALS.

FALSE

AN IMPORTANT IMPACT THAT WORKPLACE DIVERSITY HAS ON ORGANIZATIONAL PERFORMANCE IS THROUGH THE INCREASE IN EMPLOYEE TURNOVER

FALSE

AN ORGANIZATION IS SAID TO ADOPT THE MARKET APPROACH TO GOING GREEN WHEN IT RESPONDS TO THE ENVIRONMENTAL DEMANDS MADE BY IT'S STAKEHOLDERS.

TRUE

AN ORGANIZATION'S STRUCTURAL DESIGN, IT'S GOALS, PERFORMANCE APPRAISAL SYSTEMS, AND REWARD ALLOCATION PROCEDURE INFLUENCE THE ETHICAL CHOICES OF EMPLOYEES

TOP MANAGER

ARE RESPONSIBLE FOR MAKING ORGANIZATION-WIDE DECISIONS AND ESTABLISHING THE PLAN AND GOALS THAT AFFECT THE ENTIRE ORGANIZATION.

IN AN ORGANIZATION WHOSE CULTURE CONVEYS A BASIC DISTRUST OF EMPLOYEES, MANAGERS ARE MORE LIKELY TO USE AN

AUTHORITARIAN LEADERSHIP STYLE

A U.S. BUSINESS THAT PROVIDES ON-SITE CHILDCARE FACILITIES FOR EMPLOYEES IS

BEING SOCIALLY RESPONSIVE

TRUE

A GREAT MANAGER MAKES A JOB MORE ENJOYABLE AND PRODUCTIVE

TRUE

A MANAGER MUST CORRDINATE AND OVERSEE THE WORK OF OTHER PEOPLE SO THAT ORGANIZATIONAL GOALS CAN BE ACCOMPLISHED.

FALSE

A MANAGER'S JOB IS ALL ABOUT PERSONAL ACHIEVEMENT

WHICH OF THE FOLLOWING PROVISIONS WAS INTRODUCED BY THE LILLY LEDBETTER FAIR PAY ACT OF 2009?

CHANGING THE STATUTE OF LIMITATION ON PAY DISCTIMINATION TO 180 DAYS FROM EACH PAYCHECK

TRUE

CHARISMA IS AN ESSENTIAL QUALITY THAT LEADERS MUST POSSESS TO ACHIEVE HIGH LEVEL OF EMPLOYEE PERFORMANCE

WHICH OF THE FOLLOWING IS AN EXAMPLE OF A CORPORATE RITUAL?

COMPANIES HOSTING ANNUAL PARTIES TO COMMEMORATE EMPLOYEE CONTRIBUTION AND REWARD OUTSTANDING PERFORMANCE

TRUE

CREDIBILITY IS THE DEGREE TO WHICH FOLLOWERS PERCEIVE SOMEONE AS HONEST, COMPETENT, AND ABLE TO INSPIRE

WHICH OF THE FOLLOWING IS AN EXAMPLE OF AN EFFICIENT MANUFACTURING TECHNIQUE?

CUTTING INVENTORY LEVELS

ETHICS IS

DEFINED AS THE PRINCIPLES AND BELIEFS THAT DEFINE RIGHT AND WRONG DECISION AND BEHAVIOR

TRUE

DEMOGRAPHIC CHARACRERISTICS SUCH AS DIFFERENCES IN AGE, GENDER, RACE, ECT. REFLECT SURFACE-LEVEL DIVERSUTY AMONG EMPLOYEES

WHICH OF THE FOLLOWING FACTORS IS AN ECONOMIC COMPONENT OF AN ORGANIZATION'S EXTERNAL ENVIRONMENT

DISPOSABLE INCOME

FALSE

EFFECTIVE LEADERS DO NOT NEED A HIGH DEGREE OF KNOWLEDGE ABOUT THE COMPANY, INDUSTRY, AND TECHNICAL MATTERS,

MANAGERS WHO CONSIDER THE IMPACT OF THEIR ORGANIZATION ON THE NATURAL ENVIRONMENT ARE SAID TO BE PRACTICING

GREEN MANAGEMENT

TRUE

IN TRADITIONALLY STRUCTURED ORGANIZATION MANAGERS CAN BE CLASSIFIED AS FIRST-LINE MANAGER

WHICH OF THE FOLLOWING COUNTRIES IS A MEMBER OF THE EUROPEAN UNION?

IRELAND

A CODE OF ETHICS

IS A FORMAL STATEMENT OF AN ORGANIZATION'S PRIMARY VALUES AND THE ETHICAL RULES IT EXPECTS ITS EMPLOYEES TO FOLLOW

MENTORING

IS A PROCESS WHERLY AN EXPERIENCED ORGANIZATIONAL MEMBER PROVIDES ADVISE AND GUIDANCE TO A LESS EXPERIENCED MEMBER

BIAS

IS A TERM THAT DESCRIBES A TENDENCY OR PREFERENCE TOWARD A PARTICULAR PERSPECTIVE OR IDEOLOGY.

RACE

IS THE BIOLOGICAL HERITAGE, PHYSICAL CHARACTERISTICS SUCH AS ONE'S SKIN COLOR AND ASSOCIATED TRAITA, THA PEOPLE USE TO IDENTIFY THENSELVES

LOCUS OF CONTROL

IS THE DEGREE TO WHICH PEOPLE BELIEVE THEY CONTROL THEIR OWN FATE

WHICH OF THE FOLLOWING DESCRIBES THE LEADERSHIP STYLE IN WHICH THE LEADER GENERALLY GIVE THE GROUP COMPLETE FREEDOM TO MAKE DECISIONS AND COMPLETE TO WORK IN WHATEVER WAY IT SEES FIT

LAISSEZ-FAIRE STYLE

PERSON WHO ARE ABLE TO INFLUENCE OTHERS AND WHO POSSESS MANAGERIAL AUTHORITY ARE TERMED

LEADERS

WHICH OF THE FOLLOWING IS THE TYPE OF POWER A PERSON HAS BECAUSE OF HIS OR HER POSITION IN THE FORMAL ORGANIZATIONAL HIERARCHY?

LEGITIMATE POWER

TRUE

LEGITIMATE POWER IS INHERENT IN MANAGEMENT POSITIONS

AT THE PRECONVENTIONAL

LEVEL OF MORAL DEVELOPMENT, A PERSON'S CHOICE BETWEEN RIGHT OR WRONG IS BASED ON PERSONAL CONSEQUENCES FROM OUTSIDE SOURCES, SUCH AS PHYSICAL PUNISHMENT, REWARD, OR EXCHANGE OF FAVORS

EXECUTIVES AT MACROMIX HAVE INITIATED A DIVERSITY SKILLS TRAINING PROGRAM TO EDUCATE EMPLOYEES ABOUT THE IMPORTANCE OF DIVERSITY AT THE WORKPLACE. WHICH OF THE FOLLOWING SHOULD BE THE FIRST STEP TO BE IMPLEMENTED IN THE PROGRAM?

MAKING EMPLOYEES AWARE OF THE ASSUMPTIONS AND BIASES THEY MAY HAVE.

TRUE

MANAGER WITH AN ETHNOCENTRIE ATTITUDE DO NOT TRUST FOREI GN EMPLOYEES WITH KEY DECISIONS OR TECHNOLOGY

FALSE

MEN ARE FOUND TO FOLLOW A NURTURING INCLUSIVE, AND COLLABORATIVE STYLE OF LEADERSHIP, IN CONTRAST TO WOMEN

FALSE

MIDDLE MANAGERS ARE RESPONSIBLE FOR MAKING ORGANIZATION-WIDE DECISIONS AND ESTABLISHING THE PLANS AND GOALS THAT AFFECT THE ENTIRE ORGANIZATION.

THE MOST OUTSPOKEN ADVOCATE OF THE CLASSICAL VIEW OF SOCIAL RESPONSIBILITY IN ECONORMIST AND NOBEL LAUREATE

MILTON FRIEDMAN

IN THE UNITED STATES A COMPANY THAT MEETS FEDERAL POLLUTION CONTROL STANDARDS AND DOES NOT DISCRIMINATE IN HIRING, PROMOTION, AND PAY IS GENERALLY MEETING IT'S

SOCIAL OBLIGATION

THE PROCESS OF APPLYING SOCIAL AND ENVIRONMENTAL CRITERIA TO AN INVESTMENT DECISION IS KNOWN AS

SOCIAL SCREENING

JUDGING A PERSON ON THE BASIS OF ONE'S PERCEPTION OF A GROUP TO WHICH HE OR SHE BELONGS IS KNOWN AS

STEREOTYPING

TRUE

STRATEGIC ALLIANCE IS A PARTNERSHIP BETWEEN AN ORGANIZATION AND A FOREIGN COMPANY PARTNER OR PARTNERS IN WHICH BOTH SHARE RESOURCES AND LNOWLEDGE IN DEVELOPING NEW PRODUCTS OR BUILDING PRODUCTION FACILITIES.

FALSE

TECHNICAL SKILLS BECOME MORE IMPORTANT AS A MANAGER MOVES INTO HIGHER LEVELS OF MANAGEMENT.

WHICH OF THE FOLLOWING GROUP INCLUDES INDIVIDUALS WHO WERE BORN BETWEEN THE YEARS 1946-1964

THE BABY BOOMERS

INTERNAL CONSTRAINTS THAT INFLUENCE MANAGER'S DECISIONS AND ACTIONS COME FROM

THE CULTURE OF THE ORGANIZATION

TRUE

THE FOUR CONTEMPORARY FUNCTIONS OF MANAGERMENT ARE PLANNING, ORGANIZING, LEADING, AND CONTROLLING.

TRUE

THE MOST OUTSPOKEN ADVOCATE OF THE CLASSICAL VIEW OF ORGANIZATIONAL SOCIAL RESPONSIBILITY IN MILTON FRIEDMAN

FALSE

THE PROCESS OF EXPORTING INVOLVES ACQUIRING PRODUCTS MADE ABROAD AND SELLING THEM DOMESTICALLY

WHICH OF THE FOLLOWING STATEMENTS REGARDING MANAGERS IN TODAY'S WORLD IS ACCURATE?

THE SINGLE MOST IMPORTANT VARIABLE IN EMPLOYEE PRODUCTIVITY AND LOYALTY IS THE QUALITY OF THE RELATIONSHIP BETWEEN EMPLOYTTS AND THEIR DIRECT SUPERVISORS

FALSE

THE UNITED STATES, CANANDA, AND MEXICO ARE PARTIES TO THE MORTH AMERICAN FREE TRADE ASSOCIATION

TRUE

THE VIEW OF MANAGERS AS OMNIPOTENT IS CONSISTENT WITH THE STEREOTYPICAL PICTURE OF THE TAKE-CHARGE BUSINESS EXECUTIVE WHO CAN OVERCOME ANY ABSTACLE IN CARRYING OUT THE ORGANIZATION'S OBJECTIVES.

THE SITUATIONAL LEADERSHIP

THEORY IS A CONTINGENCY THEORY THAT FOCUSES ON FOLLOWER' READINESS

TRUE

U.S. FEDERAL LAW DOES NOT PROHIBIT DISCRIMINATION AGAINST EMPLOYEE ON THE BASIS OF SEXUAL ORIENTATION

TRUE

UNDER THE SARBANES-OXLEY ACT, WHISTLE- BLOWERS IN THE UNITES STATES WHO REPORT SUSPECTED CORPORATE VIOLATIONS OF LAWS NOW HAVE BROAD PROTECTION FROM REPRISALS AND RETALIATION

THE SOCIOECONOMIE

VIEW IS THAT MANAGEMENT'S SOCIAL RESPONSIBILITY GOES BEYOND MAKING PROFITS TO INCLUDE PROTECTING AND IMPROVING SOCIETY'S WELFARE