Management Exam 1

Which of the following defines an organization? Multiple choice question. A group of people who work together to achieve some specific purpose Two or more people who share interests, hobbies, or collective goals A large number of people gathered together A group formed by people who are seeking friendship or common interests

A group of people who work together to achieve some specific purpose

What statement regarding ethical climates is TRUE? Multiple choice question. The ethical climate of an organization is unrelated to employees' ethical behavior. Managers have little or no effect on the ethical climate in an organization. An ethical climate significantly affects the frequency of ethical behavior. Ethical climates are unaffected by an organization's policies, procedures, and practices.

An ethical climate significantly affects the frequency of ethical behavior.

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers? Multiple choice question. Management science Industrial psychology Contingency viewpoint Behavioral science

Behavioral science

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? Multiple choice question. Planning Controlling Organizing Leading

Controlling

Select all that apply Which are aspects of the professionalism/work ethic core competency that are most relevant to ethics? (Choose every correct answer.) Multiple select question. Demonstrated integrity Concern for society Ethical behavior Computational thinking

Demonstrated integrity Concern for society Ethical behavior

Select all that apply Which are examples of devices countries use to exert trade protectionism? (Choose every correct answer.) Multiple select question. Embargoes Tariffs Franchising Licensing Import quotas

Embargoes Tariffs Import quotas

______ management encourages managers to make facts and logic the foundation of their approach to decision-making. Multiple choice question. Evidence-based Operations Behavioral Complexity

Evidence-based

Select all that apply What are the branches of quantitative management? Multiple select question. Behavioral science Administrative management Evidence-based management Operations management

Evidence-based management Operations management

Select all that apply Which of the following are problems with using expatriate employees? (Choose every correct answer.) Multiple select question. Failure to effectively manage the return of expatriates ultimately reducing the company's return on investment Increased bribery payments to partnering nations High costs to the organization sending their employees overseas as expatriates Early turnover

Failure to effectively manage the return of expatriates ultimately reducing the company's return on investment High costs to the organization sending their employees overseas as expatriates Early turnover

Having experience in a specific industry is the only characteristic people must possess to succeed professionally. True false question.TrueFalse

False

Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking. True false question.True False

False

Select all that apply What are primary concerns of shared value and sustainable development? (More than one answer may be correct.) Multiple select question. Global equilibrium Short-term profits Environmental effects Social impacts

Global equilibrium Environmental effects Social impacts

Select all that apply Which individuals helped pioneer administrative management theory? (Choose every correct answer.) Multiple select question. Henri Fayol Lillian Gilbreth Max Weber Frederick Taylor Charles Clinton Spaulding Frank Gilbreth

Henri Fayol Max Weber Charles Clinton Spaulding

Select all that apply What are the benefits of understanding context? (More than one answer may be correct.) Multiple select question. It enables you to more effectively communicate with and influence others. It gives you insights that let you correctly interpret the "what" and "why" of someone's behavior. It enhances your ability to fit comfortably into a particular context. It is directly related to increased task performance and organizational citizenship behavior.

It enables you to more effectively communicate with and influence others. It gives you insights that let you correctly interpret the "what" and "why" of someone's behavior. It enhances your ability to fit comfortably into a particular context.

Select all that apply What are issues with the classical viewpoint? (Choose every correct answer.) Multiple select question. It is especially behavioral. It is too difficult to use and has fallen out of favor in modern times. It is overly mechanistic. It views humans as cogs in a machine. It fails to account for the importance of human needs.

It is overly mechanistic. It views humans as cogs in a machine. It fails to account for the importance of human needs.

Select all that apply Which of the following statements about a nation's culture are correct? (More than one answer may be correct.) Multiple select question. It is fairly simple to adapt to as an outsider. It operates in large part outside of individual awareness. It is made up of many nuances. It unconsciously teaches us how to walk, talk, behave, and relate to other people.

It operates in large part outside of individual awareness. It is made up of many nuances. It unconsciously teaches us how to walk, talk, behave, and relate to other people.

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to? Multiple choice question. Job-specific knowledge for the position in retailing A college degree in management Any work experience in retailing Contacts with suppliers and customers in retailing

Job-specific knowledge for the position in retailing

Which of these employees is involved in an ethical dilemma? Multiple choice question. Mia accepted the job as an administrative assistant at her company a year ago but is now thinking about looking for another job. Sun-Jun is concerned that new government regulations will cost his company more in production costs. Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time. Kimberly is choosing whether to import necessary parts to save money or to continue using a domestic supplier.

Jonah is deciding if he should add two hours to his time sheet for travel to a client meeting because his company does not reimburse for travel time.

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? Multiple choice question. Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming Harrison, who awards a $75 bonus to any employee who brings in a new customer Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals

Select all that apply Identify the two theorists who contributed the most to the human relations movement. Multiple select question. Follett Mayo McGregor Maslow

McGregor Maslow

Select all that apply When interacting with others in a new cultural context, which of the following activities are likely to improve cross-cultural competency? (Choose every correct answer.) Multiple select question. Make physical contact. Respond in your own language. Observe. Listen.

Observe. Listen.

Matching Question Match each principal function of management with its definition. Instructions Drag and drop application. Planning Planning drop zone empty. Organizing Organizing drop zone empty. Controlling Controlling drop zone empty. Leading Leading drop zone empty. Monitoring performance against goals and taking corrective action as needed Motivating, directing, and influencing others to achieve organizational goals Arranging tasks, human resources, and other resources to accomplish the necessary work Establishing goals and determining how to achieve them

Planning Establishing goals and determining how to achieve them Organizing Arranging tasks, human resources, and other resources to accomplish the necessary work Controlling Monitoring performance against goals and taking corrective action as needed Leading Motivating, directing, and influencing others to achieve organizational goals

Select all that apply Which of the following activities would enhance cross-cultural competency? (More than one answer may be correct.) Multiple select question. Playing an unfamiliar sport that is popular in a different culture Throwing a birthday party for a neighbor Watching an international film Taking a course on Black history

Playing an unfamiliar sport that is popular in a different culture Watching an international film Taking a course on Black history

Select all that apply What are the contemporary approaches to management? Multiple select question. Scientific management Shared value and sustainable development High-performance practices Evidence-based management Learning organizations

Shared value and sustainable development High-performance practices Learning organizations

Select all that apply Which of the following are among the most-imported goods in the United States? (Choose every correct answer.) Multiple select question. TVs Auto parts Pharmaceuticals Cell phones

TVs Pharmaceuticals Cell phones

Select all that apply What are two potential rewards of being an exceptional manager? Multiple select question. The ability to make decisions without being questioned The ability to earn more than most workers Fringe benefits, such as health insurance or stock options A guarantee of employment in one's chosen field

The ability to earn more than most workers Fringe benefits, such as health insurance or stock options

Taking ownership of a work project is an example of an attitude. True false question.TrueFalse

True

Select all that apply Identify the principal organizations designed to facilitate international trade. Multiple select question. World Trade Organization United Nations World Bank NATO International Monetary Fund

World Trade Organization World Bank International Monetary Fund

Who has the main responsibility for managing your career? Multiple choice question. Human resources College advisers Financial planners You

You

Which of the following represents an ethical challenge? Multiple choice question. Tonya told the supplier that recycled parts were important because her company wants to save money. Connor decided to text his sales order into the home office in order to make sure it was received on time. Paul and Kevin conducted a videoconference about the new product line since they were both home sick. Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

History shows that countries used to be concerned only with regulating their own economies. As times have changed, goods, people, and money now move more freely throughout the world. These changes reflect the idea of Blank______. Multiple choice question. franchising a global economy free-trade agreements outsourcing

a global economy

A group of nations within a geographical region that have agreed to remove trade barriers with one another is called Blank______. Multiple choice question. collectivism the United Nations a most favored nation a trading bloc

a trading bloc

Select all that apply A diverse organization likely holds which of these characteristics? Multiple select question. decreased profits more turnover a homogenous workforce ability to compete globally increased innovation

ability to compete globally increased innovation

Select all that apply A learning organization: (Choose every correct answer.) Multiple select question. is likely to have a bureaucratic structure focuses on creating more efficient processes to manage labor costs actively creates, acquires, and transfers knowledge within itself is able to modify its behavior to reflect new knowledge

actively creates, acquires, and transfers knowledge within itself is able to modify its behavior to reflect new knowledge

The Blank______ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement? Multiple choice question. quantitative behavioral systems classical

behavioral

Select all that apply Most companies now believe their social responsibility lies with these responsibilities: Multiple select question. being a good organizational citizen monitoring the internal environment attending to the triple bottom line going above and beyond in customer service creating value for shareholders

being a good organizational citizen attending to the triple bottom line

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed Blank______. Multiple choice question. mindfulness career readiness sustainability meaningfulness

career readiness

An organization's ethical Blank______ represents employees' perceptions about the extent to which the work environment supports ethical behavior. Multiple choice question. demographics mix climate attitude

climate

Major changes in temperature, precipitation, wind patterns, and similar matters occurring over several decades is known as Blank______. Multiple choice question. climate change the solar effect "going green" global energy balance

climate change

Select all that apply What should an individual consider learning about a company before going to a job interview? (Choose every correct answer.) Multiple select question. company's core values and culture budgeting allocations per product or service company mission and vision statements inventory management protocols

company's core values and culture company mission and vision statements

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of Blank______ skills. Multiple choice question. decisional technical soft conceptual

conceptual

According to the Blank______ viewpoint, a management problem should be handled according to the individual and the environmental situation. Multiple choice question. classical contingency behavioral humanistic

contingency

At the human resource conference, Heidi learned that the civilian workforce was increasingly comprised of people born outside the United States, and the national median age had been steadily increasing. This presentation was about managagement and Blank______. Multiple choice question. diversity moderation proficiency plurality

diversity

Cross-cultural awareness is a career readiness competency of Blank______. Multiple choice question. reactive learning literacy competency technology skills diversity, equity, and inclusion

diversity, equity, and inclusion

The buying and selling of goods or services over computer networks is known as Blank______, whereas Blank______ involves using the Internet to facilitate every aspect of running a business. Multiple choice question. e-business; e-commerce e-business; cloud computing cloud computing; e-commerce e-commerce; e-business

e-commerce; e-business

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and Blank______. Multiple choice question. quantity warehousing efficiency effectiveness

efficiency

Select all that apply A company's triple bottom line measures which aspects of its performance? (Choose every correct answer.) Multiple select question. technological ethical environmental social financial

environmental social financial

Spending time in nature, fostering positive emotions, and reducing one's carbon footprint are strategies to foster a more Blank______ attitude. Multiple choice question. ethical profitable religious selfish

ethical

An organization's standards of right and wrong that influence employee behavior are referred to as Blank______. Multiple choice question. rights morals ethics unions

ethics

People who are outside an organization but are still affected by the organization are called the Blank______. Multiple choice question. board of directors owners internal stakeholders external stakeholders

external stakeholders

Multiple Choice Question Purchasing Blank______ items increases the chances that your money will help provide a decent wage for the people who made them. Multiple choice question. organically sourced fair trade counterfeit organic

fair trade

Vondra believes that if her company created a problem for the local farm community by rationing water supplies, then her company needs to give those farmers grant money so they can get back on their feet. Vondra is advocating Blank______ corporate social responsibility. Multiple choice question. against for

for

A Blank______ organization's purpose is to make money by offering products or services. Multiple choice question. mutual-benefit nongovernmental for-profit nonprofit

for-profit

The ability to move goods and services among nations without any political or economic obstruction is called Blank______. Multiple choice question. capitalism trade protectionism free trade a protective tariff

free trade

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a Multiple choice question. general manager. functional manager. board member. team leader.

functional manager.

The macroenvironment is also known as the Blank______ environment. Multiple choice question. general fixed external internal

general

Meaningfulness is associated with Blank______ rather than Blank______. Multiple choice question. managing; serving giving; taking serving; managing taking; giving

giving; taking

Scientific management is the study of work methods to improve the productivity of Blank______. Multiple choice question. accounting practices external vendors individual workers the supply chain

individual workers

As the CEO of a pharmaceutical company, Simone learned that the government was about to block the import of one of the company's biggest-selling drugs. She decides to sell her shares of stock before the information is made public. Since she used confidential information to make her decision, she is guilty of Blank______. Multiple choice question. insider trading fair trade benchmarking whistle blowing

insider trading

Globalization is the trend of the world economy becoming a more Blank______ system. Multiple choice question. independent ethnocentric monochronic interdependent

interdependent

The people inside of an organization who have an important stake in how it performs are the organization's Blank______ stakeholders. Multiple choice question. strategic employee human internal

internal

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their Blank______ roles. Multiple choice question. interpersonal informational promotional decisional

interpersonal

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract Blank______. Multiple choice question. labor shortages high inflation rates diminishing inventory levels more automated jobs

labor shortages

Select all that apply Which of these characteristics of a board of directors indicate that the company is likely to have a better ethical reputation? Multiple select question. larger members on three boards or less includes employee representative gender-diverse smaller

larger members on three boards or less gender-diverse

Select all that apply According to one study, which three of the following represent the largest gaps in career readiness employers see in college students applying for employment? Multiple select question. motivation to learn leadership diversity and inclusion professionalism communication

leadership professionalism communication

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function? Multiple choice question. conceptualizing organizing leading informing

leading

In a Blank______ culture, shared meanings are often derived from written and spoken words. Multiple choice question. low-context high power distance low power distance high-context

low-context

According to Archie B. Carroll, the responsibilities of an organization can be arranged as a pyramid, with Blank______ at the base and Blank______ at the top. Multiple choice question. corporate citizenship; ethical practices ethical practices; obeying the law making a profit; corporate citizenship corporate citizenship; profit

making a profit; corporate citizenship

The classical viewpoint of management emphasizes ways to Blank______. Multiple choice question. foster first-mover advantage enhance employee relations manage work more efficiently achieve economies of scale

manage work more efficiently

Peter Drucker is credited with providing the first modern handbook on the subject of Blank______. Multiple choice question. finance production management sales

management

Operations management focuses on Blank______. Multiple choice question. using mathematics to aid in problem-solving and decision-making scientific research for developing theories about human behavior that can be used to provide practical tools for managers the study of human behavior in workplaces managing the production and delivery of an organization's products or services more effectively

managing the production and delivery of an organization's products or services more effectively

Foreign companies with manufacturing plants that are allowed to operate in Mexico with special privileges in exchange for employing Mexican citizens are known as Blank______. Multiple choice question. JIT manufacturers benchmarks maquiladoras assemblies

maquiladoras

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly Blank______. Multiple choice question. mechanistic amenable compassionate sociological

mechanistic

A preference for doing one thing at a time is characteristic of Blank______ time. Multiple choice question. polychronic power distance monochronic low-context

monochronic

If Norway decided to reduce import duties for Germany, which allowed Germany to export more cars to Norway at a lower cost, it would create a stronger tie between these two countries. In this situation, Norway is granting Germany Blank______ trading status. Multiple choice question. countertrade partner most favored nation import quota common courtesy

most favored nation

Wal-Mart is an example of a(n) Blank______ because it is a business with operations in multiple countries. Multiple choice question. dual partnership international partner multinational organization multinational corporation

multinational corporation

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the Blank______ effect. Multiple choice question. value efficiency competitive multiplier

multiplier

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision? Multiple choice question. planning organizing leading controlling

organizing

Using suppliers outside of the company to provide materials to make goods and services is called Blank______. Multiple choice question. telecommuting subsidizing outsourcing benchmarking

outsourcing

Another way to describe ethnocentrism is as a narrow view in which people see things solely through their own perspective. This is called Blank______. Multiple choice question. geocentrism individualism parochialism collectivism

parochialism

The organizing function of management consists of arranging tasks, Blank______, and other resources needed to accomplish work. Multiple choice question. jobs goals people feedback

people

The act of contributing money in order to benefit society is referred to as Blank______. Multiple choice question. human capital globalization donation in kind philanthropy

philanthropy

Select all that apply A company's triple bottom line represents which aspects? (Choose every correct answer.) Multiple select question. planet profit privacy production politics people

planet profit people

A Blank______ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development. Multiple choice question. reactive proactive

proactive

Evidence-based management focuses on bringing Blank______ to the decision process. Multiple choice question. systems control assurance rationality

rationality

Select all that apply What are the two branches of the classical viewpoint of management? Multiple select question. contingency behavioral scientific administrative

scientific administrative

Employees who have the ability to work well with others to get things done are said to have Blank______ skills. Multiple choice question. coding knowledge soft technical

soft

A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's Blank______. Multiple choice question. base customers stakeholders shareholders

stakeholders

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called Blank______. Multiple choice question. competition capitalism the profit motive sustainability

sustainability

A set of interrelated parts that operate together to achieve a common purpose is called a(n) Blank______. Multiple choice question. team contingency system operation

system

The ten groups that present a company with its daily tasks to handle represent the company's Blank______ environment. Multiple choice question. internal behavioral managerial task

task

The job-specific knowledge you need to perform well in a specialized field, known as Blank______ skills, appear to be most important for first-line managers. Multiple choice question. technical people teaching conceptual

technical

During his most recent trip to Mexico, Gerard was able to purchase 15 Mexican pesos for each American dollar he had. This transaction is an example of Blank______. Multiple choice question. the exchange rate a trading bloc a tariff an embargo

the exchange rate

The "shrinking" of time and space as air travel and the electronic media make it easier for people of the world to communicate with one another refers to Blank______. Multiple choice question. social networking the global village the World Wide Web e-commerce

the global village

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called Blank______ managers. Multiple choice question. first-line top middle nonsupervisory

top

For which level of management are conceptual skills particularly important? Multiple choice question. middle managers team leaders first-line managers top managers

top managers

When managers use financial performance as the best definition of an ethical choice, they are taking a(n) Blank______ approach to organizational decisions. Multiple choice question. utilitarian justice moral-rights individual

utilitarian