Management test 3

Irrational belief

"you always" "You must", not logical, rigid, inconsistent with what we want to be true - often over learned, rehearsed since childhood, frequency based on narcissistic or grandiose demands placed on the self, other or the universe - blocks goals, creates extreme emotions, leads to harmful behaviors to oneself and others - distorts reality (misinterpretation of whats happening) - contains illogical ways of evaluating oneself, other and the world

You don't need top-down discipline when

- first line employees are responsible for results - team members have access to real-time performance data - they have decision authority over the key variables that influence performance outcomes - theres a tight coupling between results, compensation and recognition

New challenges of management

- pace of change accelerates - deregulation and new technology reduces barriers to entry - companies are in "ecosystems" over which they have little control - digitalizing of intellectual property - internet shift of bargaining power from producers to consumers (red laser) - strategy life cycles are shrinking - plummeting communication costs

Semco

1950s founded by Antonio Selmar - manufacturing centrifuges for vegetable oil and ship pumps - 1980 CEO ricardo selmar (son) - fired 60% of managers in the first month + other admin positions - all those responsibilities went to the workers - expanded a lot now known worldwide - employees decide almost everything - 27% of revenue goes back to employees - if company loses it comes out of their profits so this is why it works - everything is an independent union - they get to choose their hours, their salaries

Reality testing

Exposure: possibly the most common behavioral strategy used in REBT; involves client entering feared situations they would normally avoid Risk taking: the purpose is to challenge beliefs that certain behaviors are too dangerous to risk Stepping out of character: common type of paradoxical behavior. EX: a perfectionist person could deliberately do some things to less than their usual standard

a few years before trying to be purchased, Netflix had tried to purchase amazon

False - Amazon tried to purchase netflix

the chart in the case: hong kong culture compared to the united states culture (figure 1), suggests that:

Individualism in the united states is much higher than in hong kong

The early success of the lucky dragon was because of

Mr. Ng based the business on life- long relationships with suppliers with whom he had a personal relationship, spending 70% of his time meeting with customers, and having come from a family of healers

W. L. Gore

Natural group size 250-300 research manufacturing 100% use of small teams no position titles associate to sponsor link hire people who have value and knowledge lateral structure no hierarchy

Triarc has had success in the food business. They also own

Royal Crown

Sequence Recognition and Parallel Processing

We only need the first and last two letters to stop changes in meaning

when snapple was sold in the case it had lost...

about $2 billion

in innovative businesses, the size of natural groups are applied to organizational structures resulting in work units of

approximately 100 to 250/ 300 people

Rational belief

can be proven, not rigid - helps obtain goals - results in emotions that fit the situation

4 Basic Irrational Processes

demandingness: the belief in imagined universal rules; must or should statements put pressure on oneself (perfection) awfulizing: the belief that the world is full of awful, terrible, and catastrophic things (the sky is falling) human worth ratings: the belief that people can be rated; are some people really worth more than others? you see this a lot in business low frustration tolerance: belief that one can't stand what one doesn't like (worry, avoidance of events, procrastination, negativity, complaining)

E: New Effect

disputation turned irrational belief into rational belief and person has healthier consequences of their belief as a result leading to achievement of your goals "what thoughts would be more accurate and helpful"

At semco, a manufacturing company located in Sao Paulo Brazil, all of the following are true EXCEPT:

employees in manufacturing have to work from 9 to 5 but managers have flexible schedules

feelings

events do not cause feelings, other people do not cause feelings, the past doesn't cause feelings

scaled composites

everything is done in teams

snapple originally was created by three men who started the business to sell:

fruit juices to health stores

the difference between the hong kong business culture and the united states culture is that:

hong kong business culture is based on relationships, long-term survival, and long-term customer satisfaction versus short-term success like in the United States

D: Disputing

if one has an irrational belief which has caused unhealthy consequence, they must dispute that belief and turn it into a rational belief "what was wrong with those thoughts" - use logical questions to challenge your irrational thoughts - use reality testing, "is this true" - using practical questions "why must i be liked?"

in the well managed, future company, the value of profit sharing are all of the following, EXCEPT:

it helps employees understand why more pay goes to those who make more important contributions and decisions

in a well manages future company, the best source of discipline should come from:

peer pressure, high expectations, and performance rewards

in the deal to own snapple

quaker oats bought snapple for 1.7 billion and then sold snapple to triarc companies for $300 million

in future businesses that are driven by innovation, command and control discipline is replaced by internal discipline. Management that promotes internal discipline includes all of the following EXCEPT:

removing rewards

the reason that netflix was interested in the sale was because

renting DVDs by mail wasn't very popular

At W.L. Gore and associates, a company that makes teflon-based products such as filters and guitar strings, their organizational structure features which of the following

small divisions that combine engineering with manufacturing and are employee run using teams

A: Activating events

something that happens to or around someone that result in an emotional reaction no matter how insignificant * A doesn't automatically lead to C because of b "what happened"

REBT goals

survival, being satisfied with your life, interacting with others in a positive way, achieving intimate relations with a few others and developing or maintaining some personally fulfilling endeavor.

C: Consequence

the belief that has led to a consequence, with rational beliefs leading to healthy consequences and irrational beliefs leading to unhealthy consequences "What I felt"

Select the one statement that is TRUE about the lucky dragon case:

the case involved businesses in honk kong and Provo, utah, and involved the Ng and Anderson families. Culture, tradition, and a supply chain based on relationships were all part of the case

B: Belief

the event causes someone to have a belief, either rational or irrational, part of our personality trait that is responsible for our thoughts "what i was thinking"

Rule of Reciprocity

thou shall not take without giving in return - sense of obligation

Innovative businesses don't need top-down discipline when all the following are present EXCEPT

top management, alone, is held totally responsible for results

According to the World Bank's worldwide governance indicators, the united states is MORE corrupt than Hong Kong or Denmark

true

Must and should statements

usually imply a demand for personal perfection - people with this belief are intolerant of their human fallibility - key words for musterbation (we don't make mistakes, merely choices)

innovation

you must innovate more than your competition creatively or compete on price driven by the worlds low-cost labor (however someone can always make it cheaper)