MGMT-309 Chapter 17

_____ has two forms, oral communication and written communication. a. Interpersonal communication b. Organizational Communication c. Vertical communication d. Digital Communication

a. Interpersonal communication

_____ in organizations is a primary source of need satisfaction for many people. a. Interpersonal relations b. Organizational skills c. Individual skills d. Adequate office supplies

a. Interpersonal relations

Which of the following is true of the grapevine? a. It is affected when organizations move to suburbs. b. It is independent of new forms of social media. c. The information it carries is usually inaccurate. d. A manager has no control over it.

a. It is affected when organizations move to suburbs.

Which of the following is a feature of upward communication? a. It is exemplified by requests, complaints, and financial information. b. It facilitates coordination among interdependent units. c. It involves colleagues and peers at the same level of an organization. d. It flows laterally within an organization.

a. It is exemplified by requests, complaints, and financial information.

A _____ occurs when one person communicates messages to many others. a. gossip chain b. probability chain c. single chain d. cluster chain

a. gossip chain

Individual barriers to communication include: a. poor listening skills. b. status or power differences. c. different perceptions. d. noise.

a. poor listening skills.

_____ focus specifically on acquiring and disseminating knowledge? a. Interpersonal roles b. Information roles c. Decisional roles d. Observational roles

b. Information roles

Which of the following steps should be taken to ensure effective communication? a. Present messages as raw facts and figures. b. Regulate information to avoid information overload. c. Use a one-way communication process if a message is complicated. d. Steer clear of following up on a message because it offends the receiver.

b. Regulate information to avoid information overload.

Organizational barriers to communication include: a. conflicting signals. b. language differences. c. inconsistent signals. d. poor listening skills.

b. language differences.

High-quality interpersonal relations are an important positive element in a workplace for people _____. a. with a sedentary lifestyle b. with a strong need for affiliation c. who like to live in isolation d. who do not work well with others

b. with a strong need for affiliation

_____ is a form of nonverbal communication. a. Upward communication b. Grapevine c. Body language d. Cluster chain

c. Body language

_____ in organizations serve as a solid basis for social support. a. Individual skills b. Micro-management c. Interpersonal relations d. Organizational skills

c. Interpersonal relations

_____ is an approach to communication that involves the manager literally roaming in an organization and having spontaneous conversations with others. a. Management by introspection b. Management by interpersonal communication c. Management by wandering around d. Management by prosecution

c. Management by wandering around

______ is any communication exchange that does not use words or uses words to carry more meaning than the strict definition of the words themselves. a. Upward communication b. Interpersonal communication c. Nonverbal communication d. Horizontal communication

c. Nonverbal communication

_____ is defined as a form of communication that takes place in conversations, group discussions, telephone calls, skype and facetime, and other situations in which the spoken word is used to express meaning. a. Intrapersonal communication b. Written communication c. Oral communication d. Nonverbal communication

c. Oral communication

Which of the following best describes grapevines in organizations? a. They follow the same pattern across all types of organizations. b. They exist only in the smallest of organizations. c. Their damage can be minimized by having open channels of communication. d. Their incidence is reduced following mergers and acquisitions.

c. Their damage can be minimized by having open channels of communication.

Interpersonal relations are personal and positive when the parties _____. a. are allowed to work completely on their own b. mostly share common family c. know each other and have mutual respect d. engage in workplace gossip

c. know each other and have mutual respect

Ming Li and Erica, both managers at BasicButtons Corp., have known each other for years. They play tennis together on weekends, are close friends, and interact at work in a healthy fashion. The interpersonal relationship between Ming Li and Erica is _____. a. personal and negative b. general and progressive c. personal and positive d. public and unprofessional

c. personal and positive

In the context of individual barriers, credibility problems arise when: a. people are reluctant to initiate a communication exchange. b. people have poor listening habits. c. the sender is not considered a reliable source of information. d. people of different power or status try to communicate with each other.

c. the sender is not considered a reliable source of information.

_____ is the process of sending a message in such a way that the message received is as close in meaning as possible to the message intended. a. Nonverbal communication b. Upward communication c. Vertical communication d. Effective communication

d. Effective communication

_____ involve interacting with supervisors, subordinates, peers, and others outside an organization. a. Informational roles b. Decisional roles c. Observational roles d. Interpersonal roles

d. Interpersonal roles

Which of the following is a disadvantage of traditional forms of written communication? a. It is does not provide a permanent record of the exchange. b. It is often disrupted by noise. c. It involves little or no preparation. d. It inhibits feedback and interchange.

d. It inhibits feedback and interchange.

Which of the following best defines communication? a. It is the intervention in a dispute in order to resolve it. b. It is the process of managers wandering around and having spontaneous conversations. c. It is the pattern through which the members of a group first introduce themselves. d. It is the process of transmitting information from one person to another.

d. It is the process of transmitting information from one person to another.

Which of the following is a disadvantage of oral communication? a. It does not communicate facial expressions and gestures of a sender. b. It does not allow prompt feedback and interchange. c. It is invariably more time consuming than written communication. d. It leaves no permanent record of transaction.

d. It leaves no permanent record of transaction.

A manager wants a permanent record of his exchange with an employee. He also needs time to collect and assimilate relevant information before it is transmitted. He should communicate through a(n) _____. a. telephone call b. group discussion c. face-to-face conversation d. e-mail

d. e-mail

In order to improve communication effectiveness, managers should: a. use a lot of technical jargon. b. interrupt the speaker if they have questions about a topic. c. concentrate solely on the words of the speaker. d. encourage a two-way communication process.

d. encourage a two-way communication process.

Jason, a manager at Lowella Corp., has fought openly for years to block the promotion of another manager, Anthony, within the organization. Over the objections of Jason, however, Antony eventually gets promoted to the same rank. The interpersonal relationship between Jason and Antony is _____. a. personal and progressive b. private and positive c. public and professional d. personal and negative

d. personal and negative

Decisional roles: a. are all about receiving and transmitting information so that managers can serve as the nerve centers of their organization. b. involve interacting with supervisors, subordinates, peers, and others outside an organization. c. focus specifically on acquiring and disseminating data. d. require managers to seek out information to use in making choices and then communicate those choices to others.

d. require managers to seek out information to use in making choices and then communicate those choices to others.

Organizational barriers to communication include _____. a. poor listening skills b. reluctance to communicate c. credibility about the subject d. status or power differences

d. status or power differences

The second step of the communication process is to encode the meaning of the message into a form appropriate to the situation. The next step is to: a. decide the content of the message. b. decode the message into a form that has meaning for the receiver. c. ensure that the message is received. d. transmit the message through an appropriate channel or medium.

d. transmit the message through an appropriate channel or medium.