MGMT EXAM 2 (Chapter 6-8,20)
A(n) ____ for Mothers Against Drunk Driving could be "to develop an advertising campaign for the summer months that would reach teenagers." It would develop naturally out of a strategic goal "to reduce the number of deaths as the direct result of drunk driving by 10 percent next year." a. tactical goal b. mission statement c. operational goal d. operational plan e. vision
A
Black Entertainment Television's target audience is male 18 to 34 years old, because advertisers spend more money on younger consumers. High ratings with those viewers is a(n) ____. a. tactical goal b. mission statement c. operational goal d. operational plan e. strategic goal
A
Chelsea Milling Company, maker of Jiffy mixes, has never spent one cent on advertising. This allows Chelsea to keep prices very low. This is an example of a(n) ____ plan. a. strategic b. standing c. contingency d. tactical e. operational
A
Goals are classified according to their ____ when the terms quality, productivity, and innovation are applied to them. a. area b. specificity c. time frame d. function e. level
A
Goals set for a new product launch are called a. tactical. b. strategic. c. operational. d. functional. e. autonomous.
A
Jill, a helicopter pilot in the Army, went on a training flight with Marine pilots who had never flown with a woman before. The Marines were visibly uncomfortable. Jill explained to them that even in the Army most of her flights were with men, and those men did not treat her differently. Jill demonstrated ____ in order to put the men at ease. a. a willingness to communicate b. diversity training c. cross-cultural training d. organization culture modification e. designing new organizational practices
A
Managers at Timber Industries have just written a plan that allocates a large part of the firm's cash and personnel resources to a new product line. They have done this because they feel they can get a real advantage over their competition and that the new facilities will have a synergistic effect when combined with current facilities. What kind of plan is this? a. Strategic b. Standing c. Contingency d. Tactical e. Operational
A
Middle managers are most closely associated with organizational plans at the ____ level. a. tactical b. strategic c. contingency d. operational e. functional
A
Perspective employees searching for openings at Merrill Lynch can click to see Merrill Lynch's Equal Employment Opportunity statement. This is an example of which of the organizational approaches to managing diversity? a. Organizational policies b. Diversity training c. Selective recruitment d. Development of a supportive organization culture e. Organizational practices
A
Princeton High School requires all written information sent to parents to be in English and Spanish. This is ____ that organizations can use to demonstrate understanding of the different needs of stakeholders. a. an organizational policy b. diversity training c. selective recruitment d. a supportive organization culture e. an organizational practice
A
San Francisco County, California, is the most diverse county in the nation because people of different nationalities have long been attracted to the area. The proportions of major ethnic groups are closer to being equal than anywhere else. Which of the following factors most contributed to the diversity of this county? a. Changing demographics b. Globalization c. Legislation d. Downsizing e. Desire to improve quality of workforce
A
Some public schools require uniforms for students. One of the benefits is it evens the playing field socially for kids from different economic backgrounds. This is an example of a. integration of the informal network. b. full structural integration. c. absence of discrimination. d. pluralism. e. low levels of intergroup conflict.
A
Starbucks store managers decide how to customize the snacks to the local market. They make the ____ plan. a. operational b. standing c. single-use d. contingency e. tactical
A
When a team is chosen for an important assignment the composition of the group will be noted by employees. It can indicate if the organization has a. full structural integration. b. pluralism. c. reverse discrimination. d. cultural identification. e. equality.
A
When the external labor market's composition is reflected by that of an organization, ____ has occurred. a. full structural integration b. pluralism c. reverse discrimination d. cultural identification e. equality
A
Which of the following is NOT a method managers can use to change organization culture? a. Reward people who behave in a manner consistent with the existing culture b. Adopt new slogans c. Hire outsiders into management positions d. Stage new ceremonies e. Break with tradition and host an annual awards banquet
A
Which of the following statements about the resource acquisition argument for diversity is TRUE? a. Organizations that manage diversity and multiculturalism effectively are better able to attract qualified employees from women and minorities. b. A manager can reduce employee absenteeism and turnover by learning how to manage diversity and multiculturalism. c. Diversity and multiculturalism are accompanied by an increased pool of information. d. Organizations with diversity and multiculturalism are generally more creative and innovative than other organizations. e. Organizations with diversity and multiculturalism are better able to understand different market segments than are less diverse organizations.
A
Which of the following statements does NOT describe a reason why interpersonal communication can be difficult in a diverse workforce? a. Employees with different backgrounds may encode and decode messages similarly. b. Words may have different meanings in different cultures. c. Words may have different meanings to younger workers than to older workers. d. Workers may speak a different language than their supervisor. e. Symbols of respect may differ from generation to generation.
A
____ involves balancing and reconciling possible conflicts among goals. a. Optimization b. Benefaction c. Maximization d. Assimilation e. Elimination
A
____ set tactical goals. a. Line managers b. Staff members c. Middle-level managers d. Stockholders e. Top-level managers
A
When we identify strategic, tactical, and operational goals, we are classifying them by a. area. b. specificity. c. time frame. d. purpose. e. level.
E
A pluralistic organization is one that has heterogeneous membership and takes steps to achieve full ____ of people who are different from the dominant group. a. assimilation b. integration c. networking d. identification e. commiseration
B
An organization could have a high level of intergroup conflict if a. its employees understand each other's diverse cultures. b. the management uses a closed-door policy. c. employee empathy is encouraged. d. employees have tolerance for other employees. e. any conflict that arises is over meaningful and work-related issues.
B
At a meeting last week, Steve had to pretend he was a woman during a group discussion. This was probably part of which of the following? a. OJT b. Diversity training c. Cross-cultural training d. Organization culture modification e. Designing new organizational practices
B
Goals serve four very important purposes. Each purpose is related closely to one of the four functions of management. According to the text, which of the four functions of management is NOT specifically addressed by one of the purposes served by goals? a. Planning b. Organizing c. Leading d. Motivating e. Controlling
B
Goals set for broad general issues are called a. tactical. b. strategic. c. operational. d. functional. e. autonomous.
B
Google founders Sergey Brin and Larry Page developed the search technology then discovered a profitable business model, selling advertising in the form of sponsored links and search-specific ads. The business model is Google's ____. a. tactical goal b. strategic plan c. operational goal d. operational plan e. strategic goal
B
In a manufacturing company, you will most likely find more a. long-term than short-term operational goals. b. long-term than short-term strategic goals. c. short-term than long-term functional goals. d. long-term than short-term tactical goals. e. short-term than long-term strategic goals.
B
Kraft Foods Inc. offered to buy Cadbury. This is an example of a(n) ____ plan. a. operational b. strategic c. tactical d. contingency e. standing
B
Kraft Foods Inc. set a(n) ____ goal to expand its presence in Europe. a. tactical b. strategic c. operational d. functional e. autonomous
B
Paul, a young manager is full of energy and impatience. His communications manager is two years from retiring and does not want to make "mistakes." Paul understands the caution, but does not like it. He has a. conflict resolution. b. tolerance. c. empathy. d. entropy. e. synergy.
B
Pregna is a vegetarian. But she passes no judgments on meat eaters and even prepares meat for her family. She demonstrates ____ for others. a. conflict b. empathy c. entropy d. pluralism e. monoculturalism
B
Suranga Chandratillake started Blinkx, an Internet video search company. He created Blinkx to be flexible and ready to respond to environmental change. The diverse culture at Blinkx supports this need. Suranga subscribes to the ____ argument. a. resource acquisition b. systems flexibility c. cost d. marketing e. creativity
B
The ____ argument supports the idea that if managers work effectively with a diverse group the organization as a whole will respond more effectively to its changing environment. a. resource acquisition b. systems flexibility c. cost d. marketing e. creativity
B
The ____ of the Helene Cody Foundation is to "to inspire youth to volunteer, to better their communities and themselves." a. tactical plan b. mission statement c. operational goal d. operational plan e. strategic goal
B
The starting point for managing diversity in an organization is a. diversity training. b. organizational policies. c. federally sponsored affirmative action programs. d. selective recruitment. e. the development of supportive organization culture.
B
When someone understands and empathizes with another, but still does not necessarily like it, they are demonstrating a. conflict resolution. b. tolerance. c. empathy. d. entropy. e. synergy.
B
Which of the following directly follows from the organization's mission? a. Operational plans b. Strategic goals c. Tactical goals d. Tactical plans e. Functional plans
B
Which of the following does NOT typically shape an organization culture? a. Past successes b. The organization design c. The history of the organization d. Shared experiences e. Symbols, stories, and slogans
B
Which of the following statements about the cost argument for diversity is TRUE? a. Organizations that manage diversity and multiculturalism effectively are better able to attract qualified employees from women and minorities. b. A manager can reduce employee absenteeism and turnover by learning how to manage diversity and multiculturalism. c. Diversity and multiculturalism are accompanied by an increased pool of information. d. Organizations with diversity and multiculturalism are generally more creative and innovative than other organizations. e. Organizations with diversity and multiculturalism are better able to understand different market segments than are less diverse organizations.
B
____ is NOT a characteristic of a truly multicultural organization. a. Pluralism b. Isolation of informal networks c. Full structural integration d. Absence of prejudice e. A low level of intergroup conflict
B
A(n) ____ for Mothers Against Drunk Driving could be to run an ad every week during American Idol. It would develop naturally out of a tactical goal "to develop an advertising campaign for the summer months that would reach teenagers." a. vision b. mission statement c. operational goal d. operational plan e. strategic goal
C
According to the planning process described in the text, operational plans flow directly from a. strategic goals. b. strategic plans. c. tactical plans. d. the organization's purpose. e. the organization culture.
C
An organization that has achieved high levels of diversity with few problems and that can capitalize on the advantages of being diverse is called a(n) ____ organization. a. global b. heterogeneous c. multicultural d. paternalistic e. ethnocentric
C
Goals set for short-term issues are called a. tactical. b. strategic. c. operational. d. functional. e. autonomous.
C
Plants Alive rents and maintains plants for businesses and homeowners who love beautiful plants but do not have the time to care for them. The small business could set a(n) ____ to create a newspaper advertisement for a spring sale within the next four weeks. a. tactical goal b. mission statement c. operational goal d. operational plan e. strategic goal
C
The ultimate test of an organization's commitment to managing diversity and multiculturalism is its a. organization chart. b. employee recruitment and selection process. c. organization culture. d. employee absenteeism and turnover. e. organization design.
C
What is the proper managerial response when there are conflicts among goals in different parts of an organization? a. Minimization b. Maximization c. Optimization d. Purification
C
Which of the following is NOT a strategy for managing diversity? a. Organizational policies b. Diversity training c. Selective recruitment d. Supportive organization culture e. Organizational practices
C
Which of the following statements regarding diversity in organizations is FALSE? a. Diverse groups may generate significantly more productivity than homogeneous groups. b. Organizations that manage diversity well may attract a better-qualified set of job applicants. c. Heterogeneous groups tend to be more cohesive than homogeneous groups. d. Organizations with diverse workforces are better able to understand different market segments. e. Diverse organizations have a larger pool of information for problem-solving purposes.
C
You have decided to go into business for yourself. On your loan application, you state that you intend to open a flower shop in the Village Center Mall. What does this statement on your loan application represent? a. A strategic goal b. An operational plan c. A mission statement d. A strategic plan e. A tactical plan
C
An example of a gap in organizational identification based on cultural identity would be a. women represented in all positions in the organization. b. minorities represented in all positions in the organization. c. women overcoming glass ceilings. d. Asians being stereotyped as great in math. e. advancement policies that are based on ability.
D
Goals are set by a. department, level, and time. b. distance, area, and group. c. time, region, and level. d. time frame, area, and level. e. department, team, and group.
D
Historically African Americans have voted more for Democrats than for Republicans. Michael Steele, Chairman of the Republican National Committee, is African American. As the leader of the party he is in a position to address concerns of all segments of the population. This illustrates the ____ argument. a. resource acquisition b. systems flexibility c. cost d. marketing e. creativity
D
Holiday Casinos provides foreign-language training for employees who will come into contact with casino patrons who speak a language other than English. This is an example of a. organizational policies. b. organizational practices. c. selective recruitment. d. diversity training. e. developing a supportive organization culture.
D
Plans that have an intermediate time horizon and are concerned with getting things done are called ____ plans. a. strategic b. standing c. contingency d. tactical e. operational
D
The ____ of Applebee's is to "weekly repeat guests through providing surprisingly friendly hospitality, superior quality food, and world class service and value." a. operational goal b. tactical plan c. strategic plan d. mission statement e. operational plan
D
The ____ of West Point is "to educate, train, and inspire the Corps of Cadets so that each graduate is a commissioned leader of character committed to the values of Duty, Honor, Country and prepared for a career of professional excellence and service to the Nation as an officer in the United States Army." a. operational goal b. tactical plan c. strategic plan d. mission statement e. strategic goal
D
The major policy through which an organization can reflect its stance on diversity is its a. recruitment procedures. b. promotional patterns. c. organizational chart. d. mission statement. e. rules and regulations.
D
The mission statement should include all EXCEPT which of the following? a. Directions b. Premises c. Values d. Tactics e. Purpose
D
The staff at Brace Place is supportive of each other. If someone needs to change her schedule with short notice someone else will cover. The know the next time it might be them. They demonstrate ____. a. understanding b. a willingness to communicate c. tolerance d. empathy e. management skills
D
There are many reasons the median age of workers in the US is increasing. Which of the following is NOT one of them? a. Aging baby boomers b. Declining birthrates c. Improved health care d. Younger workers attending college e. Higher legal limits for mandatory retirement
D
When people use stereotypes they demonstrate a. incomplete structural integration. b. pluralism. c. low levels of conflict. d. a gap in identification based on cultural identity group. e. incomplete integration of the informal network.
D
Which of the following is NOT a reason for rising diversity? a. Changing demographics b. Globalization c. Legislative and judicial decisions in the United States d. International travel e. Competition to get a quality workforce
D
Which of the following is NOT listed as a reason for the increase in the age of the American workforce? a. The baby-boom generation b. Fewer children being born to the baby-boom generation c. Better medical care d. Globalization e. Legislation
D
Which of the following statements BEST reflects the proper approach to goal setting? a. Top executives set goals for everyone in the organization. b. Goals should be set starting from the bottom of the organization. c. Individual goals should be set first and then organizational goals. d. Managers should set goals for their own level in the organization. e. Middle managers set goals for all managers lower than them.
D
Which of the following statements most correctly reflects the relationship between goal setting and planning? a. Goal setting enhances planning. b. Planning facilitates goal setting. c. The two processes are independent. d. Each process enhances the other. e. The two processes are the same thing.
D
A(n) ____ for Quaker Oats Company could be to improve returns for its shareholders by 2 percent annually. a. tactical plan b. mission statement c. operational goal d. operational plan e. strategic goal
E
An objective is a(n) ____. a. tactical plan b. strategic goal c. operational plan d. strategic plan e. operational goal
E
Comcast launched TV One a station geared to African Americans who are 24 to 54 years old. It does not offer much hip hop. The program selection is part of Comcast's ____ plan. a. strategic b. standing c. contingency d. tactical e. operational
E
Goals can a. provide guidance and direction. b. improve planning. c. motivate employees. d. provide measure and control. e. All of these choices
E
Google has an algorithm that auctions advertising to the highest bidder. The algorithm is part of the ____ plan for collecting ad revenue. a. strategic b. standing c. contingency d. tactical e. operational
E
In what order should the following be developed? a. Mission, operational, strategic, and tactical b. Strategic, tactical, mission, and operational c. Mission, tactical, strategic, and operational d. Tactical, strategic, mission, and operational e. Mission, strategic, tactical, and operational
E
Organizational practices used to manage diversity include a. flexible working hours. b. job sharing. c. accommodating benefit packages. d. multicultural work teams. e. All of these choices
E
Pluralism means that a. the organization shares a common culture. b. the organization's employees speak more than one language. c. the organization culture encourages diversity. d. every ethnicity is represented in the workforce. e. every group represented in the organization works to better understand every other group.
E
Schools in New Jersey are closed on Rosh Hashanah, Yom Kippur, Christmas, and Easter among other holidays. This is an example of which of the organizational approaches to managing diversity? a. Organizational policies b. Diversity training c. Selective recruitment d. Development of a supportive organization culture e. Organizational practices
E
Starbucks middle managers responsible for joint venture agreements with bookstores, hotels and airports, work from a(n) ____ plan. a. operational b. standing c. single-use d. contingency e. tactical
E
The tactical plan was to increase sales of King bread mixes through the use of sales promotions. The ____ plan done by a marketing manager low in the management hierarchy included the development of a 50-cents-off coupon to go on the outside of each bread mix box. a. strategic b. standing c. contingency d. single-use e. operational
E
There are no problems at XYZ Corporation arising from age, gender or ethnicity. It is characterized by a. full structural integration. b. pluralism. c. an absence of discrimination and prejudice. d. cultural identification. e. low levels of intergroup conflict.
E
When Starbucks expands internationally it considers market size, local standard of living, business environment, income level and U.S. sentiment. This is considered in the ____ plan. a. short-term strategic b. intermediate-term strategic c. long-term tactical d. intermediate-term tactical e. long-term strategic
E
When every individual has the opportunity to influence the organization's culture and norms, ____ has occurred. a. full structural integration b. equality c. an absence of discrimination and prejudice d. cultural identification e. pluralism
E
Which of the following arguments for diversity are related? a. Cost and resource acquisition b. Problem solving and marketing c. Marketing and cost d. Systems flexibility and cost e. Problem solving and creativity
E
Which of the following describes a determinant of organization culture? a. Its success in developing and marketing a line of hypoallergenic cosmetics b. Its slogan, "We are what every woman desires." c. The memory of when the company was merged with another cosmetics manufacturer d. The story of how the founder of the company mixed cosmetics at her kitchen table e. All of these choices
E
Which of the following is an organizational approach used to manage diversity? a. Providing managers and employees with diversity training b. Developing a supportive organization culture c. Having mentoring programs for women and minorities d. Creating a diversity task force e. All of these choices
E
Which of the following practices indicates an organization that does NOT value diversity? a. The benefits packages are tailored to individual needs. b. Work hours are flexible. c. Committee assignments are diverse. d. Multicultural training is provided. e. Policies and procedures follow the letter of the EEO law.
E
Which of the following statements about the marketing argument for diversity is TRUE? a. Organizations that manage diversity and multiculturalism effectively are better able to attract qualified employees from women and minorities. b. A manager can reduce employee absenteeism and turnover by learning how to manage diversity and multiculturalism. c. Diversity and multiculturalism are accompanied by an increased pool of information. d. Organizations with diversity and multiculturalism are generally more creative and innovative than other organizations. e. Organizations with diversity and multiculturalism are better able to understand different market segments than are less diverse organizations.
E
Working Mother magazine recognized General Mills as one of the top ten companies for working families. General Mills was described as a leader in responding to emplyee needs for child care, flexible scheduling, and woman's advancement. You can infer that General Mills agrees with the _____ argument a. resource acquisition b. systems flexibility c. cost d. marketing e. All of these choices
E
____ plans are the broad plans developed by top managers and the board of directors to guide the general direction of the organization. a. Tactical b. Contingency c. Operational d. Single-use e. Strategic
E
PepsiCo consistently ranks as a great place for minorities to work. PepsiCo is thus better able to attract qualified employees. This illustrates the ____ argument
Resource acquisition
When an organization effectively manages diversity, absenteeism decreases, turnover is reduced, and productivity increases. These results are suggested by the _____ argument
cost
The ______ argument for diversity suggests that diverse and multicultural workforces are generally more innovative than other organizations
creativity
which of the following is NOT an argument that has been proposed for how multiculturalism contributes to competitiveness?
management argument
The makers of Zestra, an ointment for women, used an all male marketing team. Sales were disappointing and the company filed for Chapter 11. Two women arranged financing and bought the company, changed the name, packaging and message. Semprae is now selling well. This illustrates the ____ argument
marketing
Differences in ______ do not contribute to workforce diversity
occupation
Eric, an American, is an executive coach at Boeing. One of the executives he coaches is from India. Their diverse backgrounds add variety and create more solutions for management challenges. This illustrates the ____ argument
problem solving
A change in the demographics around Detroit prompted a real estate company to hire agents that more closely reflected the buying market. In doing so the entire office became more flexible and able to adapt to its changing environment. This is an example of the _____ argument for diversity.
systems flexibility
the growth of multinational corporations has left little room for distinction. Any perceived competitive advantage is quickly copied. However, an area for competitive adv remains in the level of ______ orgs attract, motivate and retain
talent
A gender-related problem that many organizations face today is called
the glass ceiling
Which of the following ethnic groups is expected to experience a drop in the % of workers in the workforce by the year 2025?
whites
The biggest predicted change with respect to ethnicity will be for
whites and hispanics
