MGT 363 Chapter 5

Which of the following strategies is least appropriate for far transfer?

Using standardized procedures, processes, and checklists

Which of the following statements is true of knowledge management?

Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

Which of the following is a major aide in communicating tacit knowledge?

Discussion

________ review meetings are meetings between a manager and employee during which the employee's performance is discussed, and improvement goals are agreed upon.

Performance appraisal

A(n) ________ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.

action plan

Explicit knowledge ________.

can be managed by a knowledge management system

A(n) ________ gets learners into the appropriate mental state for learning and allows them to understand the personal and work-related meaningfulness of course content.

concept map

According to the Myers-Briggs Type Indicator (MBTI), which of the following types of learners require instructors to emphasize personal needs, beliefs, values, and experiences?

feeling learners

With opportunity to perform, activity level refers to the ________.

frequency with which trained tasks are performed on the job

Effective knowledge sharing is most likely when employees ________.

have easy access to information in the context of their jobs

Curricula differ from courses in that curricula ________.

include broader learning objectives

In the context of the Myers-Briggs Type Indicator (MBTI), ________ types prefer a learning atmosphere in which an emphasis is placed on meaning and associations. Insight is valued more than careful observation.

intuitive

A(n) ________ refers to a memory tool to encode difficult-to-remember information in a way that is much easier to remember.

mnemonic

In training, the greatest level of support that a manager can provide is to ________.

participate in training as an instructor

In the context of the Myers-Briggs Type Indicator (MBTI), ________ types thrive in flexible learning environments in which they are stimulated by new and exciting ideas. Such individuals like to "go with the flow" and are receptive to new opportunities.

perceiving

A request for proposal (RFP) is a document mainly used to identify ________.

potential vendors and consultants for training services

The pre-training phase primarily involves ________.

preparing, motivating, and energizing trainees to attend the learning event

Jane has been a trainer for many years. She believes that trainees today lack any motivation to learn. This attitude is apparent to her trainees. Her trainees then fail to exert personal initiative, as expected. What phenomenon is most likely occurring in this instance?

self-fulling prophecy

Which term refers to a group of two or more trainees who agree to meet to discuss their progress using learned capabilities on the job?

support network

Which of the following is a concern in organizations regarding the loss of explicit and tacit knowledge?

the retirement of Baby Boomers

Which of the following statements is most true of Traditionalists?

Most Traditionalists are now in retirement.

________ is a way of delivering content to learners in small, very specific bursts. With such learning, individuals are in control of what and when they're learning.

Microlearning

Which generational cohort tends to prefer blended learning?

Millennials

Which of the following statements is true of lesson plans?

They include the sequence of activities that will be conducted and identify administrative details.

If training emphasizes total group discussion and no small-group interaction, a ________ seating arrangement will be most effective.

conference-type

Which of the following instances call for training with an emphasis on far transfer?

creating a new product

A ________ refers to an organized program of study designed to meet a complex learning objective.

curriculum

Low levels of opportunity to perform may indicate that ________.

training content is not important for the employee's job