Practice Exam Chapters 1-5

structure

A formal system of reporting relationships that coordinates and motivates organizational members so that they work together to attempt to achieve organizational goals is called an organizational:

effectiveness

A measure of the appropriateness of the goals that managers have selected for the organization to pursue and the degree to which the organization achieves those goals is _____________.

attitude

A(n) ________________ is a collection of feelings and beliefs.

Nonprogrammed

Action Co. is attempting to decide whether or not to launch a new $10 million advertising campaign for a product whose sales have been lagging well below the projected sales for the product. This represents which type of decision for the organization?

low on openness to experience

Brian has been employed at Precision Services for nearly 10 years. He is an effective manager, but does not like to take risks. Brian is more comfortable following guidelines and maintaining the status quo. Brian is:

Justice rule

Employees who are similar in their level of skill, performance, or responsibility should receive similar pay; allocation of outcomes should not be based on differences such as gender, race, or religion. This is an example of which rule of ethical decision making?

Codes of ethics

Formal standards and rules, based on beliefs about right or wrong, that managers can use to help themselves make appropriate decisions with regard to the interests of their stakeholders are

Suppliers

Heartz Ltd., provides Glayton Technologies with input resources that it needs to produce its products. In this context, which of the following categories does Heartz Ltd., belong to?

collectivism

If a society values the group more than the individual, and believes that people should be judged by the quality of their contribution to the group instead of their individual achievement, then the society is said to value:

folkways

In the context of norms, in a society, the customs for correct dress and social manners are known as:

planning

Managers identify and select appropriate organizational goals and courses of action to perform the ______________ task.

enhancement

Orbit Inc., puts out newspaper releases announcing employees' promotions. This is an example of a rite of:

competitors

Organizations that produce goods that are similar to another organization's goods are known as:

high on agreeableness

Penelope is a manager with Quick Pizza. She is very good at understanding the feelings of her subordinates and takes time out for all of them. She listens to their problems, sympathizes with them, and tries her best to give them solutions regarding the same. From this information, it can be said that Penelope is:

restructuring

Simplifying, shrinking, or downsizing an organization's operations to lower operating costs is known as:

skunkworks

The concept of isolating intrapreneurs so that they become so intensely involved in a project, and as a result, the development time of new products is relatively brief and the quality of the final product is enhanced, is known as ______________.

ethicalness

The explosion of the space shuttle Challenger is an example of poor managerial decision making by the managers at NASA and Morton Thiokol, who considered and then downplayed the criterion of:

low-power-distance

The government uses taxation and social welfare programs to reduce inequality and improve the welfare of the least fortunate in ________________ countries.

technical

The job-specific skills required to perform a particular type of work at a high level are a part of a manager's ___________ skills.

extraversion

The tendency to experience positive emotions and moods and feel good about oneself and the rest of the world is known as:

moral scruples

Thoughts and feelings that tell a person what is right or wrong, accurately defines:

personal mastery

To create a learning organization, managers must empower employees and allow them to experiment, create, and explore what they want through developing a sense of:

norms

Unwritten, informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group are known as:

programmed

When an organization's accounting department decides to send out a bill to a new customer, this represents a(n) ________________ decision.

practical

When making an ethical decision, asking the questions "Would my family members and friends approve of this decision, and am I willing to see the decision communicated to all people and groups affected?" are part of the _________________ rule.

Title VII of the 1964 Civil Rights Act

Which of the following Equal Employment Opportunity (EEO) laws prohibits discrimination in employment decisions on the basis of race, religion, sex, color, or national origin and covers a wide range of employment decisions, including hiring, firing, pay, promotion, and working conditions?

Develop a procedure for employees to use to report instances of harassment

Which of the following is a part of developing and clearly communicating a sexual harassment policy endorsed by top management?

The Delphi technique

Which of the following is a way to bring distant managers together to brainstorm and is a written approach to creative problem solving?

Organizational performance increases in direct proportion to increase in effectiveness.

Which of the following is true of effectiveness?

Central American Free Trade Agreement (CAFTA)

Which of the following trade agreements was passed by the U.S. House of Representatives to eliminate tariffs on products between the United States and all countries in Central America?