Practice Quiz Chapter 7-Inventory and Price Management

Hannah is the revenue manager at the City center hotel. For a Saturday in the future she has determined her hotel will accept reservations only for those guests seeking to stay for two or more days. Which of the following revenue management capacity control (restriction) strategies is she using?

CTA

What is the lodging industry term for the situation that occurs when a hotel is unable to accommodate a guest's reservation preference due to the unavailability of the room or service at the price, or on the date, originally requested by the guest?

Denied (reservation)

Vera is the revenue manager at the Waterfalls hotel. For a Saturday in the future, she has determined her hotel will accept reservations only for those guests seeking to stay for two or more days. Which of the following revenue management control (restriction) strategies is she using?

MLOS

What is the industry term used to describe all of a hotel's unique or distinct forms of guestroom products available for sale?

Rooms inventory

Which of the following statements about overbooking is NOT correct?

There is an ongoing debate on whether intentional overbooking is ethical or not. Airlines are by law required to reimburse overbooked passengers. Hospitality firms incur financial costs when displacing guests due to overbooking. Overbooking may cause goodwill damage to hospitality firms. NOT - Overbooking is a common practice in the airline industry, but not a common practice in the hotel industry.

What is true about discounts offered on the selling price of hotel rooms?

They should be easily explainable and defensible

The Hip-Hop Hotel is expecting the arrival of a major pop star and her entourage while she performs three concerts in a nearby venue. Her security team has been working with the property management team to ensure that she is able to check in while the lobby is receiving minimal use. They've also demanded a long list of other accommodations that will keep the entire staff busy on the day of she checks in. What type of stay control tactic might the Hip-Hop Hotel institute?

close to arrival

The Jazz Hotel is expecting the arrival of a major pop star and her entourage while she performs three concerts in a nearby venue. Her security team has been working with the property management team to ensure that she is able to check in while the lobby is receiving minimal use. They've also demanded a long list of other accommodations that will keep the entire staff busy on the day she checks in. What type of stay control tactic might the Jazz Hotel should implement?

close to arrival

What risk does the use of overbooking fail to address?

losses due to guest dissatisfaction

What is a guest called that decides to stay past than the scheduled check-out date?

overstay (or Late Check-out)