Workplace Readiness Test Review

Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?

Focusing exclusively on individual roles.

Which of the following BEST describes contributing to the success of any team?

Working collaboratively with others

An employer responds positively to Alice's application by calling and asking her to interview in person. Her parent can help her the most by

asking her mock questions and giving feedback.

As an employee, employers assess your work ethic based on your:

attitude.

An angry coworker complains about the way you do your job. Your BEST response is to

remain calm and focused on a solution.

Eli proposed a plan to expand his business while cutting costs. This is an example of:

creativity.

What part of your speech sets the tone, gains trust, and gets the audience's attention?

Introduction

Being considerate of other people and cultures is an example of which workplace readiness skill?

Respect for diversity

Which of the following best resembles initiative?

Seizing a leadership opportunity

Why is having cultural diversity on a company's staff a good idea?

There is a broader range of talents, skills, and creativity.

A benefit to preparing and taking your own lunch to work is:

it provides the opportunity to eat healthier.

An example of demonstrating creativity and innovation at work is to:

learn to do your job more efficiently.

Which is the best example of "demonstrating creativity and innovation"?

Developing and/or improving products, services, or processes

_____ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.

The mission statement

All of the following are barriers to respecting diversity EXCEPT:

acceptance.

You are concerned because you are 50 pounds overweight. A logical, short-term goal is to:

lose 10 pounds in a month.

The ability to find and allocate available resources to improve a product or service is an example of:

innovation.

If you are interested in a promotion, which of the following is essential?

Acquire and prove new industry knowledge.

Sylvia regularly stays after work to complete tasks. She demonstrates:

work ethic.

Which of the following is most closely related to the "culture" of an organization?

Company values

The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:

the business cycle.

Complying with workplace policies demonstrates:

integrity.

Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating:

internal customer service.

Being a responsible citizen means you should

make ethical decisions.

When resolving conflict, the main goal is to:

find middle ground or a win-win solution.

The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "Open" sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself?

Attempt to switch on another device to see if it has power.

You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?

Clarify the priority of objectives with the project leader.

Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?

Evaluate all factors needed and select the most suitable contractor based on the factors

Which of the following statements best resembles the creative process?

Find a pattern and disrupt it.

A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?

Follow the established customer-service policy.

Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?

Greet the customer and ask if he would like her assistance.

Hector worked for a renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refused to help others with their work. Hector did his work well but never did anything extra. Why is he consistently passed over for promotion?

He does not have a good work ethic.

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

Make other arrangements for your neighbor and stay to finish the project deadline.

Which of the following strategies for dealing with conflict requires input from both sides to work through differences to find a win-win solution?

Negotiation

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. You have already asked him to stop doing so. What should you do?

Remain calm and report the problem up the chain of command.

Your supervisor asks you to come in on Saturday to finish your marketing presentation because the client is coming in earlier than originally expected, on Monday morning. You already have weekend plans. What is the expectation?

Reschedule your plans.

At the conclusion of making a presentation to a large group, someone from the audience asks you a long, elaborate question. What is the best practice to use in order to answer the question effectively?

Restate the key question and ask if your understanding is correct.

A customer-service worker, due to her religious beliefs, has refused to serve someone. What should that employee expect?

To be fired, reassigned, or demoted.

When applying for a job that has specific job requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your

cover letter.

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

creativity and innovation.

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

creativity and innovation.

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

creativity.

The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:

critical thinking.

Teaching employees to manage conflict, to collaborate, and to understand cultural differences creates a work environment that supports:

diversity.

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should

follow company policy.

Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:

initiative.

Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):

innovation

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

integrity

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

research how competitors have done it.

What is the result of a large supply but a low demand for a particular product?

surplus

While waiting on customers, you notice an elderly woman looking at new computers. You should assume she knows less about computers than the younger customers you serve.

treat her as you would any other customer.

While in the workplace, you meet a person with a disability. You should

treat the person with dignity and respect.

While working as a restaurant cashier, your friends come in to eat dinner. You should

treat them as you would any other customers.

Even though Carla wants to view the updates on her social media accounts, she stays on task and waits for her scheduled break. Carla is demonstrating:

work ethic.