Management Chapter 19
To increase personal power in an organization, a manager should focus on developing all of the following attitudes or beliefs in other organization members EXCEPT: _______.
A sense of competitiveness with other managers
A manager who performs personal favors for other employees is likely attempting to develop which of the following attitudes among other organizational members?
A sense of obligation toward the manager
Information appropriateness is defined as which of the following?
How relevant the information is to the decision-making situation the manager faces
____________ refers to details about a project or the set of conclusions resulting from data analysis.
Information
The relevancy of information to the decision-making situation the manager faces determines which of the following?
Information appropriateness
Which of the following is NOT one of the four primary factors that determine the value of information?
Information power
__________ is the degree to which information represents reality.
Information quality
Which of the four primary factors in determining the value of information can be described as the amount of decision-related information managers possess?
Information quantity
Which of these comes from a manager's relationship with subordinates?
Personal power
__________ is an example of general accounting.
Preparing balance sheets, income statements, and other statements and reports
Information timeliness is defined as which of the following?
The extent to which the receipt of information allows decisions to be made and action to be taken so the organization can gain some benefit from possessing the information
According to the __________, management shall respect the rights of all employees when setting policy regarding security measures.
equity principle
Treat employees with dignity and make them feel they are part of the team is related to __________.
increasing productivity
The amount of the total costs of producing a product that exceeds the total revenue from selling it is known as ____________.
loss
Identifying individuals in the organization who control activities and preparing reports to show how well or how poorly employees perform best defines __________.
performance reporting
Return on investment best defines __________.
profitability standards
Under the ethics principle, organization __________.
should use information and execute information security in an ethical manner
A(n) _______________ is the established level of performance to serve as a model for evaluating an employee's success.
standard
An indicator that an issue or weakness exists is known as a(n) _______.
symptom
Market position standards indicate __________.
the total sales of a particular market that a company would have relative to its competitors
Jorge has calculated for his cell phone fixing business the amount of customers and jobs he needs in order for his revenue to cover his total costs. This is called _______.
the break-even point
Doing personal favors for people is an example of an attempt to create which kind of attitude when working to increase managerial power?
A sense of obligation toward the manager
Which of the following is the break-even analysis equation?
BE = FC / P−VC
Which term describes the process of producing information that summarizes various levels of profit or loss associated with various levels of production?
Break even analysis
Which of the following is the definition of cost accounting within the controlling subsystem?
Determination of the cost to manufacture a product and preparation of internal reports for management of the processing divisions
You're the financial controller of a small assisted-living center in upstate New York that serves mentally and physically disabled clients. Which of the following represents the most complete list of the main functions over which you should exert control?
General accounting, budgeting, cost accounting, performance reporting, and data processing
Which management technique recommends that subordinates handle routine issues, allowing managers to handle non routine or unusual organizational issues?
Management by expectation
__________ indicate the total sales of a particular market that a company would have relative to its competitors.
Market position standards
What is the first step in the controlling process?
Measuring performance
Which term is used to describe any factor within an organization that is a barrier to organizational goal attainment?
Problem
Which of the following is the first step in evaluating the quality of organizational information?
Selecting the data to be analyzed and then determining the value of the information
Which of the following is the definition of authority?
The right to command others to respond to orders
According to the __________, organizations must clearly define and acknowledge information security accountability and responsibility.
accountability principle
When managers go out of their way to ensure that employees know exactly what details are required to increase the quality of a controlling subsystem, managers are most likely ____________.
communicating the mechanics of the control process
The _______________ management function is focused on collecting data on employee performance and comparing it to previously set standards.
controlling
Gerrard is currently determining the cost to make a product. He will then present a report on what he finds. This best fits the controller function of _______.
cost accounting
An electronics company is currently looking at the share of total sales it has compared to competitors. This is an example of a ________standard.
market position
Roderick has a significant amount of power due to his strong personal relationships with his subordinates. This type of power is known as _______.
personal power
Which two management functions have been called the "Siamese twins of management" because they are so closely linked?
planning and controlling
The primary factors that govern the value of information within an organization include information appropriateness, timeliness, quantity, and _______________.
quality
Under the assessment principle, organizations __________.
should periodically assess the risks to information and information systems
Information ___________ refers to the extent to which the receipt of information allows decisions to be made and action to be taken to the benefit of the firm.
timeliness
Under the __________, organizations should act in a timely manner to prevent or respond to breaches of and threats to information systems.
timeliness principle
