MHR qs E1

According to the​ text, all of the following have an effect on mood EXCEPT which of the​ following? A. Appetite B. Stress C. Day of the week D. Exercise E. Sleep pattern

A. Appetite

​________ is a process by which individuals organize and interpret sensory impressions in order to give meaning to their environment. A. Perception B. Observation C. Assumption D. Impression E. Objectification

A. Perception

Deeplevel diversity traits would include which of the​ following? A. Religion B. Age C. Hair color D. Sex E. Race

A. Religion

To work effectively with people in another culture you must​ ________. A. understand their culture and how to adapt your management style B. relocate to that culture C. have an ingrained corporate culture D. increase the number of policies and rules E. speak the language

A. understand their culture and how to adapt your management style

What are the three components of an​ attitude? A. ​Affective, behavioral, and cognitive B. ​Behavioral, affective, and action C. ​Belief, emotion, and affective D. ​Cognitive, belief, and affective E. ​Feeling, belief, and action

A. ​Affective, behavioral, and cognitive

Which of the following needs in​ Maslow's hierarchy refers to the drive to become what one is capable of​ becoming? A. ​Self-actualization B. Safety C. Esteem D. Physiological E. Social

A. ​Self-actualization

Which of the following is the most common means of measuring​ personality? A. ​Self-reporting surveys B. Projective tests C. Interviews D. Behavioral observation E. Likert scales

A. ​Self-reporting surveys

According to person-organization fit​ theory, when employee values are linked to the​ organization's culture​ ________. A. cultural factors can positively influence job satisfaction B. aggressive organizations have less turnover C. fewer employees have conflicts with one another D. they experience less turnover and more organizational commitment E. Big Five personality factors predict how well the values match

D. they experience less turnover and more organizational commitment

Characteristics that impact job satisfaction include all of the following EXCEPT​ ________. A. corporate social responsibility B. job conditions C. personality D. pay E. job performance

E. job performance

________ is defined as an​ employee's expression of organizationally desired emotions during interpersonal transactions at work. A. Emotional labor B. Transactional labor C. Mental labor D. Physical labor E. ​Customer-related labor

A. Emotional labor

Which term refers to a participative process that uses the input of employees to enhance employee commitment to a​ firm's success? A. Employee involvement B. Mentoring C. Gainsharing D. Job sharing E. Job enrichment

A. Employee involvement

Diversity management programs should include which populations of​ people? A. Everyone B. Only those who are not minorities C. Only people new to an organization D. Only those who have not received the training in the past five years E. Only those who have been accused of discrimination

A. Everyone

Which of the following would NOT be considered a personality​ trait? A. Intelligence B. Aggression C. Loyalty D. Ambition E. Timidness

A. Intelligence

Which type of justice is measured by whether employees are treated with​ respect? A. Interpersonal B. Informational C. Procedural D. Interactional Your answer is not correct. E. Distributive

A. Interpersonal

Which of the following is a core topic in organizational​ behavior? A. Interpersonal communication B. Statistical analysis C. Quality improvement techniques D. Capacity issues E. Production processes

A. Interpersonal communication

According to the​ Myers-Briggs Type Indicator​ (MBTI), which type of people want control and prefer order and​ structure? A. Judging B. Perceiving C. Feeling D. Extrovert E. Thinking

A. Judging

Which of the following primarily accounts for an​ individual's intensity,​ direction, and persistence of effort toward attaining a​ goal? A. Motivation B. Personality C. Perception D. Persistence E. Management

A. Motivation

Which of the following best characterizes the relationship between job satisfaction and​ absenteeism? A. Negative relationship B. No relationship has been found C. Strong relationship D. Neutral relationship E. Passive relationship

A. Negative relationship

John​ Holland's personality-job fit theory presents six personality types. Which of the following is NOT one of these six​ types? A. Optimistic B. Social C. Enterprising D. Realistic E. Artistic

A. Optimistic

Which of the following statements is true of​ perception? A. Perception is influenced by past experiences. B. Perception leads to conformity. C. Perception of reality is not influenced by a​ person's motives. D. Perception of reality is independent of existing attitudes toward that reality. E. Perception of reality is the same as reality itself.

A. Perception is influenced by past experiences.

Which term refers to the degree that a job requires different activities using specialized abilities and​ talents? A. Skill variety B. Autonomy C. Feedback D. Task significance E. Task identity

A. Skill variety

According to a global study of job satisfaction​ levels, where does the United States rank in terms of satisfied workers amongst the twenty countries with the largest​ economies? A. The United States is in the middle. B. The United States is near the bottom of the list. C. The United States is near the top. D. The United States is at the very bottom of the list. E. The United States is number one on the list.

A. The United States is in the middl

Which one of the following is a component of situation​ strength? A. Camaraderie B. Clarity C. Congeniality D. Consensus E. Cohesion

B. Clarity

Which term refers to the overall traits in a​ person? A. Talent B. Personality C. Heredity D. Environmental adaptation E. Thought processes

B. Personality

Covert forms of discrimination would include​ ________. A. sexual harassment B. exclusion C. mockery and insults D. bullying E. intimidation

B. exclusion

The Dark Triad includes​ ________. A. emotional​ stability, Machiavellianism, and psychopathy B. ​Machiavellianism, psychopathy, and narcissism C. ​extroversion, narcissism, and emotional stability D. emotional​ stability, psychopathy, and neuropathy E. ​dissonance, narcissism, and extroversion

B. ​Machiavellianism, psychopathy, and narcissism

Which of the following is a true statement about people with proactive​ personalities? A. They take the initiative to improve their current circumstances or create new ones. B. They tend to have a grandiose sense of​ self-importance, require excessive​ admiration, have a sense of​ entitlement, and are arrogant. C. They react passively to situations. D. They are​ pragmatic, maintain emotional​ distance, and believe ends can justify means. E. They are content with following directions and allowing others to lead.

A. They take the initiative to improve their current circumstances or create new ones.

Job satisfaction can improve when employees view work as part of​ ________. A. a higher purpose B. a means to an end C. counterproductive work behavior D. power distance E. the way in which they can increase pay

A. a higher purpose

Systematic study involves looking at​ _____________. A. causal relationships B. margin of error C. anecdotal evidence D. employee productivity E. flow charts

A. causal relationships

A program to formally recognize employee contributions to the organization and therefore promote specific behaviors is known as​ a(n) ________. A. employee recognition program B. flexible benefit plan C. bonus pay plan D. leveling plan E. employee engagement plan

A. employee recognition program

A football player on a 2 million dollar contract who refuses to show up to training camp because another similar football player has a contract for more money is an example of​ ________. A. equity theory B. justice theory C. operant conditioning theory D. ​self-efficacy theory E. social learning theory

A. equity theory

Aurora was walking down the street when she spotted a mugging taking place. Her perceptions about the mugging might be influenced by all of the following EXCEPT​ ________. A. escalation of commitment B. personality C. attitudes D. past experiences E. interests

A. escalation of commitment

In order for a recognition program to work they must be​ ________. A. fair B. focused on accomplishing goals C. reviewed quarterly D. communicated by the CEO E. money driven

A. fair

Individualized rewards that allow each employee to choose the compensation package that best satisfies his or her current needs and situation are called​ ________. A. flexible benefit plans B. ​merit-based pay programs C. variable pay programs D. standard benefits packages E. employee recognition programs

A. flexible benefit plans

The​ ________ is a phenomenon where women are selected for leadership roles that set them up to fail. A. glass cliff B. glass ceiling C. gender chasm D. developmental role of women E. bias of gender

A. glass cliff

The quality and quantity of a​ group's work output is known as​ ________. A. group functioning B. group development C. the performing state of group development D. group process E. group dynamics

A. group functioning

The affective component of attitude is best represented by​ ________. A. how you feel about the situation B. what you say about the situation C. what you think about the situation D. how you react to the situation E. how you perceive the situation

A. how you feel about the situation

One of the most important predictors of job satisfaction is​ ________. A. job conditions B. personality C. supervision D. pay E. time off

A. job conditions

The periodic shifting of an employee from one task to another with similar skill requirements at the same organizational level is defined as​ ________. A. job rotation B. telecommuting C. flextime D. job enrichment E. job sharing

A. job rotation

Based on affective events​ theory, employees should​ ________. A. pay attention to emotion B. seek additional counseling whenever possible C. avoid all emotion D. display more emotions E. ignore emotion

A. pay attention to emotion

When it comes to​ diversity, it is important that managers​ ________. A. recognize and manage individual differences B. do not capitalize on differences C. keep similar employees separated to get the most out of them D. foster groups of like employees to help build employee bonds E. look for​ short-term solutions

A. recognize and manage individual differences

Emotional intelligence and job performance are​ ________. A. somewhat correlated B. opposites C. not correlated D. highly correlated E. on the same spectrum

A. somewhat correlated

Reward systems may influence decision making by​ ________. A. swaying managers towards certain choices that promise greater gains B. constraining decision makers through historical precedent C. limiting the amount of time a manager has to make a decision D. engaging emotions in making important decisions E. pushing managers to prefer a sure bet over a risky outcome

A. swaying managers towards certain choices that promise greater gains

What kind of pay structure bases part of a​ worker's pay on an individual​ and/or organizational performance​ measurement? A. ​Variable-pay program B. ​Base-pay program C. Guaranteed pay program D. Internal equity pay program E. ​Fixed-pay program

A. ​Variable-pay program

Attribution theory tries to explain the ways we judge people​ differently, depending on the meaning we attribute to a behavior. It depends largely on​ ________, ________, and​ ________. A. ​distinctiveness, consistency, consensus B. ​distinctiveness, consensus, dependability C. ​distinctiveness, harmony, consistency D. ​consistency, particularity, consensus E. ​consistency, consistency, individuality

A. ​distinctiveness, consistency, consensus

The three types of variables in the OB model are​ ________, ________, and​ ________. A. ​inputs, processes, and outcomes B. ​processes, outcomes, and revisions C. ​inputs, processes, and outputs D. ​inputs, deviations, and outcomes E. ​inputs, deviations, and outputs

A. ​inputs, processes, and outcomes

​________ describes the varying levels of strength with which people experience the same emotion. A. Psychological tendency B. Affect intensity C. Emotional instability D. Personality E. Mood disorder

B. Affect intensity

Which theory demonstrates that employees react emotionally to things that happen to them at​ work, and this reaction influences their job performance and​ satisfaction? A. Emotional dissonance theory B. Affective events theory C. Trait theory D. Behavioral modification theory E. Attribution theory

B. Affective events theory

According to the​ text, what is one reason that job satisfaction leads to increases in organizational citizenship​ behavior? A. Because satisfied supervisors are more open to change. B. Because job satisfaction leads to more trust. C. Because job satisfaction leads to more communication. D. Because increases in job satisfaction reduce turnover. E. Because satisfied employees do not compete over jobs.

B. Because job satisfaction leads to more trust.

Which of the Big Five Model dimensions is a measure of​ reliability? A. Openness to experience B. Conscientiousness C. Agreeableness D. Emotional stability E. Extraversion

B. Conscientiousness

Overt threats of bullying directed at members of specific employee groups fall under what type of​ discrimination? A. Mockery and insults B. Intimidation C. Sexual harassment D. Exclusion E. Incivility

B. Intimidation

According to the​ Myers-Briggs Type Indicator​ (MBTI), what type of people rely on unconscious processes and look at the​ "big picture"? A. Introvert B. Intuitive C. Feeling D. Extravert E. Thinking

B. Intuitive

Which of the following is true of job​ rotation? A. It decreases training costs. B. It decreases productivity in the short run. C. It increases employee boredom. D. It decreases the flexibility in scheduling work. E. It decreases employee motivation.

B. It decreases productivity in the short run.

Two or more employees who split the responsibilities of a single job are participating in what alternative work​ arrangement? A. Job rotation B. Job sharing C. Job transfer D. Flextime E. Telecommuting

B. Job sharing

Which of the following is the distinct characteristic of participative management​ programs? A. Representative participation B. Joint decision making C. Autocratic decision making D. Large increases in job satisfaction E. Large increases in employee productivity

B. Joint decision making

Which type of response involves passively but optimistically waiting for conditions to​ improve, including speaking up for the organization in the face of external criticism and trusting the organization and its management to​ "do the right​ thing"? Question content area bottom Part 1 A. Neglect B. Loyalty C. Voice D. Apathy E. Exit

B. Loyalty

A limitation of being tied to subjective performance appraisals would correspond with what type of variable pay​ program? A. Profit sharing plan B. Merit based pay C. Bonus plan pay D. Piece rate pay E. ESOP

B. Merit based pay

​________ studies how organizations develop human​ strengths, foster vitality and​ resilience, and unlock potential. A. Human development B. Positive organizational scholarship C. Organizational psychology D. Organizational behavior E. Organizational development

B. Positive organizational scholarship

Which of the following is NOT an example of workplace​ deviance? A. Unionization attempts B. Socializing with coworkers C. Substance abuse D. Workplace theft E. Tardiness

B. Socializing with coworkers

________ includes looking at​ relationships, attempting to attribute causes and​ effects, and basing our conclusions on scientific evidence—that ​is, on data gathered under controlled​ conditions, and measured and interpreted in a rigorous manner. A. ​Self-analysis B. Systematic study C. Intuition D. Organizational behavior E. Customer service

B. Systematic study

Roberto has been tasked with reviewing the core dimensions of each job within his large automotive repair department. Several of the jobs in​ Roberto's department require employees to completely tear down and put back together an entire engine. This job speaks to which component of the Job Characteristics Model​ (JCM)? A. Task significance B. Task identity C. Feedback D. Skill variety E. Autonomy

B. Task identity

Race is defined as relating to​ ________. A. ethnicity B. biology C. cultural differences D. disparity in pay E. gender

B. biology

Knowing that texting while driving is unsafe but doing so anyway is an example of​ _________. A. machine learning B. cognitive dissonance C. behavioral anomaly D. affective attitude E. attitudinal misalignment

B. cognitive dissonance

Stereotype threats within the workplace can cause​ ________. A. lower turnover B. disengagement C. low employment expectations D. increased engagement E. higher performance

B. disengagement

Jose was completely frustrated at work today because something he said to a coworker was taken completely out of context. In​ fact, before he could go into his​ supervisor's office he had to take a minute to calm himself down. This is an example of​ ________. A. positive trait tendency B. emotion regulation C. burnout D. negative trait tendency E. causation

B. emotion regulation

The disparity that exists when an employee must project one emotion while actually feeling another is called​ ________. A. mood incongruence B. emotional dissonance C. emotional regulation D. deep acting E. felt emotion

B. emotional dissonance

Antonio had spent weeks developing a presentation that outlined his marketing plan for the new product and he was ready to present his ideas to the board. Several of his fellow coworkers who had reviewed the presentation had tried to point out that one of​ Antonio's assumptions was​ incorrect, leading to an incorrect​ conclusion, but Antonio was confident he had all the correct information and refused to make the correction. This is an example of​ ________. A. clarity B. escalation of commitment C. attribution bias D. satisficing E. rational decision making

B. escalation of commitment

Cultural identity is based on​ ________. A. age and national origin B. family ancestry C. ethnicity and religion D. religion and race E. sexual orientation

B. family ancestry

The three levels of analysis presented in the OB model are​ individual, organizational, and​ __________. A. process B. group C. macro D. policy E. micro

B. group

Intuition can best be described as​ ________. A. knowledge based on experience B. gut feelings C. decision making on a subconscious level D. an assumption E. a decision that is based on reasoning

B. gut feelings

According to the​ text, employee input in decision making within an organization leads to​ ________. A. better communication B. increased productivity C. shorter tenure D. lower vacation usage E. reduced stress

B. increased productivity

When we rank an​ individual's values in order of their​ ________, we obtain the​ person's value system. A. rank B. intensity C. content D. importance E. flexibility

B. intensity

The six universal emotions agreed upon by many researchers includes all of the following EXCEPT​ ________. A. anger B. jealousy C. fear D. surprise E. disgust

B. jealousy

The investment of an​ employee's emotional,​ physical, and cognitive energy into a job is known as​ ________. A. rights theory B. job engagement C. theory X D. theory Y E. expectancy theory

B. job engagement

If Yolanda works hard towards a desired goal at her firm ABC​ Tools, but gives up​ easily, it can be said that she lacks​ ________. A. acceptance B. persistence C. intensity D. direction E. engagement

B. persistence

Roxanne was training for a race and having difficulty on one of the rope climbs.​ Nonetheless, she kept working at every single​ day, not missing one​ day, until race day when she finally scaled the rope to the top. This example speaks to​ Roxanne's ________. A. intensity B. persistence C. motivation level D. personality E. direction

B. persistence

Seven people are marooned on a lifeboat with enough supplies for only six people to reach land. The ethical concept which best supports throwing one person overboard in order to save the other six would be​ ________. A. virtue ethics B. utilitarianism C. duty ethics D. justice ethics E. rights ethics

B. utilitarianism

The rational​ decision-making model includes all of the following EXCEPT​ ________. A. identifying the decision criteria B. evaluating the alternatives C. defining the problem D. allocating weights to the criteria E. assigning a dollar value to each alternative.

E. assigning a dollar value to each alternative.

Data analytics are used for all of the following reasons​ EXCEPT__________. A. protection against cyberattacks B. customer analysis C. detecting risk D. prediction E. eliminating volatility

E. eliminating volatility

Research has shown that workers who experience sexual harassment in the workplace​ ________. A. are less likely be detrimental to the organization when they are in managerial roles B. generally have encouraged these behaviors from others C. perform better in their jobs D. usually work in larger organizations E. experience lower levels of organizational commitment and job satisfaction

E. experience lower levels of organizational commitment and job satisfaction

Higher job engagement is linked to​ ________. A. lower productivity B. lower satisfaction C. higher turnover D. more safety incidents E. higher employee engagement

E. higher employee engagement

Emotion regulation is best described as​ ________. A. using the brain to reset emotions while sleeping B. prohibiting emotional outbursts in the workplace C. subconsciously keeping people grounded and reducing instances of extreme emotion D. analyzing the emotions of others E. identifying and modifying the emotions that you feel

E. identifying and modifying the emotions that you feel

A person who has​ a(n) ________ tends to dislike​ themselves, question their​ capabilities, and view themselves as powerless over their environment. A. Machiavellian personality B. narcissistic personality C. approach-avoidance framework D. high core​ self-evaluation E. low core​ self-evaluation

E. low core​ self-evaluation

The systematic approach focuses on the belief that behavior is​ _____________. A. random B. ​ever-changing C. quantifiable D. grounded in intuition E. not random

E. not random

Better decisions can be made by​ ________. A. selecting information from only one source B. seeking to validate an idea already held by many in the organization C. weighing every possible alternative to a solution before acting D. reacting only to problems that everyone agrees upon E. recognizing potential perceptual biases during the decision process

E. recognizing potential perceptual biases during the decision process

Antoinette was a new supervisor at work and wanted to try and be the best inspirational leader that she could be. Toward that​ end, Antoinette should focus on​ ________. A. reducing workload B. creating additional rules so everyone knows what to do C. having lots of meetings D. creating a policy manual E. sharing positive emotions

E. sharing positive emotions

Within the U.S.​ workforce, the​ 55-and-older age group will increase to what percentage of the labor force by the year​ 2024? A. 45 percent B. 12 percent C. 25 percent D. 7 percent E. 33 percent

C. 25 percent

According to the​ text, what might affect escalation of​ commitment? A. Gender B. Situation C. Conscientiousness D. General mental ability E. Situation strength theory

C. Conscientiousness

Which government agency is responsible for enforcing employment discrimination​ laws? A. FDA B. SHRM C. EEOC D. IRS E. OSHA

C. EEOC

Which of the following is NOT an organizational constraint on decision​ making? A. Performance evaluation system B. Formal regulations C. Emotional intelligence D. Reward systems E. Historical precedents

C. Emotional intelligence

Which of the following is defined as an​ individual's involvement​ with, satisfaction​ with, and enthusiasm for the work he or she​ does? A. Organizational commitment B. Organizational culture C. Employee engagement D. Job satisfaction E. Psychological empowerment

C. Employee engagement

Which theory argues that the strength of our tendency to act a certain way depends on the strength of our expectation of a given outcome and its​ attractiveness? A. ​Self-efficacy theory B. ​Self-determination theory C. Expectancy theory D. ​Goal-setting theory E. Cognitive evaluation theory

C. Expectancy theory

Which of the following is defined as a positive feeling about a​ job, resulting from an evaluation of its​ characteristics? A. Perceived organizational support B. Psychological empowerment C. Job satisfaction D. Job involvement E. Organizational commitment

C. Job satisfaction

Cascading objectives are the focus of which motivational​ theory? A. ​Locke's goal-setting theory B. Theory Y C. Management by objectives D. ​Self-efficacy E. Theory X

C. Management by objectives

Based on evidence presented in the​ chapter, with which job aspect are people LEAST​ satisfied? A. Supervision B. Promotion opportunities C. Pay D. The work itself E. Coworkers

C. Pay

Which of the following is NOT an example of a biographical​ characteristic? A. Age B. Disability C. Personality D. Gender E. Length of service

C. Personality

Which of the following is a​ decision-making model that assumes that the decision maker has complete​ information, is able to identify all the relevant options in an unbiased​ manner, and chooses the option with the highest​ utility? A. Perceptive​ decision-making model B. Attribution​ decision-making model C. Rational​ decision-making model D. Integrative​ decision-making model E. Ideal​ decision-making model

C. Rational​ decision-making model

​High-scoring emotional intelligence employees outperform​ low-scoring emotional intelligence employees in which of the following​ tasks? A. Finance B. Project management C. Sales D. IT programming E. Accounting

C. Sales

Relational job design focuses on what additional component in the design of​ jobs? A. The process of determining specific job outcomes in relationship to overall goals. B. The relationship between the departments within the organization. C. Those who are affected by the​ employee's job. D. The specific tasks inherent in the job. E. The components of the job itself.

C. Those who are affected by the​ employee's job.

Which term refers to basic convictions that a specific mode of conduct or​ end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or​ end-state of​ existence? A. Affect B. Personality C. Values D. Intelligence E. Attributions

C. Values

Which of the following is a constructive behavior that allows individuals to tolerate unpleasant situations or revive satisfactory working​ conditions? A. Neglect B. Sabotage C. Voice D. Apathy E. Exit

C. Voice

Which of the following is the intelligence test most widely used in hiring decisions that requires only 12 minutes to​ complete? A. GMA B. Intelligence Quotient Test C. Wonderlic Cognitive Ability Test D. Keirsey Temperament sorter E. Mensa Workout

C. Wonderlic Cognitive Ability Test

Given the number of employees in the United States who are in​ single-parent homes or are caring for elderly​ parents, which of the following is essential for organizations that want to recruit and retain the most capable and motivated​ employees? A. Workplace diversity B. A positive work environment C. Work-life balance D. High compensation E. Excellent employee benefits

C. Work-life balance

All of the following are outcomes of job satisfaction EXCEPT​ ________. A. organizational citizenship behavior B. life satisfaction C. increased communication D. job performance E. customer satisfaction

C. increased communication

To discriminate is to​ ________. A. stereotype B. say negative things about someone C. note a difference between things D. purposefully favor someone E. judge on the basis of a group a person belongs to

C. note a difference between things

A 2020 Supreme Court ruling included​ ________ as protected under Title VII of the 1964 Civil Rights Act. A. physical ability B. mental ability C. sexual orientation D. gender E. age

C. sexual orientation

Individuals who report to outsiders about their​ employer's unethical practices are known as​ ________. A. boundary spanners B. insurgents C. whistleblowers D. change agents E. eutilitarianists

C. whistleblowers

Which theory essentially argues that individuals are attracted to and chosen by organizations that match their​ values, and that they leave organizations that are not compatible with their​ personalities? A. ​Person-job fit theory B. Situation strength theory C. ​Person-organization fit theory D. Trait activation theory E. Machiavellian theory

C. ​Person-organization fit theory

Which theory suggests that individuals prefer feeling in control of their actions and that anything that makes an enjoyable task feel like an obligation undermines​ motivation? A. Theory X B. ​Self-efficacy theory C. ​Self-determination theory D. ​Goal-setting theory E. Theory Y

C. ​Self-determination theory

Which theory refers to an​ individual's belief in being capable of performing a​ task? A. Cognitive evaluation theory B. Equity theory C. ​Self-efficacy theory D. ​Goal-setting theory E. ​Self-determination theory

C. ​Self-efficacy theory

________ is defined as an​ individual's current capacity to perform the various tasks in a job. A. Performance B. Motivation C. Diversity D. Ability E. Skill

D. Ability

Perceived organizational support would increase for an employee under which of the following​ scenarios? A. An employer increased paid holidays by 1 day for everyone in the organization. B. An employer had several healthcare provider changes in a short period of time to help save money. C. An employer decreased supervision. D. An employer reached out with additional support during a personal tragedy. E. An employer held weekly meetings.

D. An employer reached out with additional support during a personal tragedy.

What is an​ emotion? A. Mild feelings coupled with an experience. B. A generic term that covers a broad range of feelings. C. A less intense mood. D. An intense feeling directed at someone or something. E. ​Feelings, beliefs, and action.

D. An intense feeling directed at someone or something.

Why would OB scholars avoid general concept statements such as stating everyone wants an interesting​ job? A. Because pay has not been factored in. B. Because general concepts are always true. C. Because there is not enough evidence. D. Because individual desires are contingent on situational conditions. E. Because different managers react differently.

D. Because individual desires are contingent on situational conditions.

Juan was ready to purchase a new car and was excited by the prospect. To prepare for this​ event, Juan went to the bank to be​ pre-approved for a​ loan, visited local dealerships to look at cars and​ prices, narrowed down the cars he​ liked, and then purchased the one that had the lowest price. This would be an example of​ ________. A. alternative decision making B. ideal decision making model C. the rational decision making model D. satisficing E. integrative​ decision-making model

D. satisficing

Stereotype threat is​ ________. A. the degree to which we internally agree with negative stereotyped perceptions of a specific individual even if we do not say so B. the degree to which we internally agree with positive stereotyped perceptions of a specific individual C. the degree to which we agree with negative stereotyped perceptions of a group D. the degree to which we are concerned with negative perceptions of a specific individual E. the degree to which we are concerned with being judged or perceived negatively based on a stereotype

E. the degree to which we are concerned with being judged or perceived negatively based on a stereotype

People are more engaged in their jobs when​ ________. A. they work in a high level job B. they get more time off C. they have adequate training for the job D. the pay is higher E. they have sufficient resources

E. they have sufficient resources

What is the study of organizational behavior specifically concerned​ with? A. Profitability B. Process improvement C. Personal situations D. Regulatory environments E. ​Employment-related situations

E. ​Employment-related situations

Which early theory reviewed the concepts of satisfaction and​ dissatisfaction? A. Theory X and Theory Y B. ​Locke's goal-setting theory C. ​Maslow's hierarchy of needs D. Reinforcement theory E. ​Herzberg's two-factor theory

E. ​Herzberg's two-factor theory

Which variable pay plan has been historically popular as a way to compensate production workers by paying a fixed sum for each unit of production​ completed? A. Bonus B. ​Skill-based C. ​Profit-sharing D. ​Merit-based E. ​Piece-rate

E. ​Piece-rate

Bao has the capability to modify her behavior to​ external, situational factors. Which of the following terms best describe​ Bao's capability? A. Proactive personality B. Core​ self-evaluating C. Psychopathy D. Extraversion dimension E. ​Self-monitoring

E. ​Self-monitoring

Two causes of creative behavior are​ ________ and​ ________. A. ​potential; intelligence B. ​expertise; environment C. ​intelligence; environment D. ​personality; rational persuasion E. ​potential; environment

E. ​potential; environment

Which type of response includes actively and constructively attempting to improve​ conditions, including suggesting​ improvements, discussing problems with​ superiors, and undertaking some forms of union​ activity? A. Exit B. Neglect C. Voice D. Loyalty E. Apathy

C. Voice

The dimensions of fit include all of the following EXCEPT​ ________. A. person-organization B. person-job C. person-values D. person-group E. person-supervisor

C. person-values

The relationship between moods and job attitudes is​ ________. A. inversely related B. retaliatory C. reciprocal D. ​non-existent E. symbiotic

C. reciprocal

The Big 5 model includes all of the following traits EXCEPT​ ________. A. emotional stability B. openness to experience C. agreeableness D. logic E. extraversion

D. logic

Research has indicated that​ ________ is critical to rational thinking. A. process B. ethics C. reasoning D. emotion E. stress

D. emotion

Managerial activities include all of the following EXCEPT​ ________ A. human resources management B. communication C. operations D. information technology management E. networking

D. information technology management

​"The older you​ get, the more likely you are to leave your​ job." Is this statement true or​ false, and​ why? A. False. As people get closer to​ retirement, they often have little motivation to make life changes. B. True. As people​ age, they do not want to work as hard as they did earlier in their careers and thus have to change jobs. C. True. They want to work shorter hours. D. False. Older people with longer tenure tend to have higher pay and​ benefits, which increases job satisfaction. E. True. Many older people have already received all of the promotions and pay increases that they will receive with their current organizations. In order to increase pay or gain greater​ responsibilities, they need to change organizations.

D. False. Older people with longer tenure tend to have higher pay and​ benefits, which increases job satisfaction.

Which of the following would be considered a terminal​ value? A. Kindness B. Autonomy C. ​Self-reliance D. Freedom E. Personal discipline

D. Freedom

The fact that most people believe that weather impacts​ mood, despite evidence that suggests weather and mood are not​ connected, is an example of​ what? A. Single event analysis B. Relative association C. Summation of discovery D. Illusory correlation E. Vision analysis

D. Illusory correlation

Danyell had been trying to lose weight for several months without much result. Although she had changed some of her eating habits and hit the gym when she​ didn't feel too tired or she had​ time, it seems that she​ wasn't really getting anywhere. This example speaks to what component of​ motivation? A. Persistence B. Attitude C. Inspiration D. Intensity E. Direction

D. Intensity

Which of the following is true regarding emotions and decision​ making? A. Depressed people make less accurate judgments. B. Depressed people process information faster. C. Negative emotions enhance​ problem-solving skills. D. Positive emotions enhance​ problem-solving skills. E. Positive emotions detract from​ problem-solving skills.

D. Positive emotions enhance​ problem-solving skills.

Which of the following is a discrepancy that exists between the current state of affairs and some desired​ state, requiring us to consider alternative courses of​ action? A. Perception B. Stalemate C. Decision D. Problem E. Challenge

D. Problem

Which of the following would most likely reduce the discomfort of cognitive​ dissonance? A. Earning low rewards B. Developing a tolerance C. Focusing on other things where you have no cognitive dissonance D. Receiving high rewards E. Watching other people do the same thing

D. Receiving high rewards

Which of the following is used in systematic study to determine cause and effect​ relationships? A. Deductive reasoning B. Perception C. Intuition D. Scientific evidence E. Instinct

D. Scientific evidence

Riya can be described as an individual with positive core​ self-evaluations. Which of the following is true for​ Riya? A. She views herself positively but feels she is not in control of her environment. B. She persists in achieving goals in the​ short-term, but does not sustain effort in the​ long-term. C. She thinks she is capable of doing more but the results do not agree. D. She provides better customer service and is​ well-liked among her coworkers. E. She performs worse at work because she​ over-estimates her capabilities.

D. She provides better customer service and is​ well-liked among her coworkers.

Donelle is a doctor at the local hospital. Based simply on that job​ title, Donelle should score highly on which of the Job Characteristic Model​ (JCM) dimensions? A. Task identity B. Feedback C. Autonomy D. Task significance E. Skill variety

D. Task significance

In regard to the​ problem-solving and learning abilities of men and​ women, which statement is most likely​ true? A. Men score higher than women. B. Women score higher than men. C. Research studies have been inconclusive. D. There are no consistent differences between men and women. E. This concept has not been scientifically analyzed.

D. There are no consistent differences between men and women.

Which of the following elements of​ self-efficacy theory means to become more confident because you see someone else doing the​ task? A. Enactive mastery B. Verbal persuasion C. Arousal D. Vicarious modeling E. ​Self-concordance

D. Vicarious modeling

Which of the following is defined as the concept that organizations are becoming more heterogeneous in terms of​ gender, age,​ race, ethnicity, sexual​ orientation, and inclusion of other diverse​ groups? A. Worker variability B. Employee mixture C. Workforce variety D. Workforce diversity E. Affirmative action

D. Workforce diversity

Riya has to make a choice between accepting a​ 6-month internship at Marriott or a​ 3-month summer internship at Under Armour. Riya is faced with​ ________. A. selective perception B. a problem C. consensus D. a decision E. uncertainty

D. a decision

Ideas which are considered to be both novel and useful by stakeholders are considered​ ________. A. creativity constructs B. potentially creative C. causes of creative behavior D. creative outcomes E. socially progressive

D. creative outcomes

Individuals in a negative mood may be better able to​ ________ than those in a positive mood. A. recognize other​ people's emotions B. gauge other​ people's moods C. process information faster D. discern truthful information E. think clearly

D. discern truthful information

Today's workforce is​ ________. A. predominantly female B. predominantly white C. predominantly minority D. gender balanced E. predominantly over 55

D. gender balanced

According to​ McClelland, high achievers are strongly motivated when jobs have​ ________. A. high​ risk, high​ reward, and high personal responsibility B. low​ risk, high​ reward, and high personal responsibility C. high​ reward, low personal​ responsibility, and high risk D. high personal​ responsibility, high​ feedback, and moderate risk E. high​ feedback, low​ risk, and high responsibility

D. high personal​ responsibility, high​ feedback, and moderate risk

Some organizations that have moved to flexible benefit plans have shown​ ________. A. increased absenteeism B. decreased productivity C. increased favoritism D. increased retention. E. decreased satisfaction

D. increased retention.

Which of the following represents a pay plan that rewards workers for recent rather than past​ performance? A. ​Merit-based pay B. ​Piece-rate C. ​Profit-sharing D. ​Skill-based pay E. Bonuses

E. Bonuses

Critical thinking skills involve which of the​ following? A. Dialogue skills B. Knowledge application skills C. Social responsibility skills D. Listening skills E. Cognitive skills

E. Cognitive skills

Which element of equity theory is concerned with the fairness of the​ outcomes, such as the pay and recognition that employees​ receive? A. Procedural justice B. Interpersonal justice C. Legal justice D. Informational justice E. Distributive justice

E. Distributive justice

Which term refers to a​ person's ability to perceive emotions in the self and​ others, understand the meaning of these​ emotions, and regulate​ one's emotions​ accordingly? A. Emotional understanding B. Emotional control C. Emotional perception D. Emotional monitoring E. Emotional intelligence

E. Emotional intelligence

Which of the following describes the​ effort-performance relationship? A. Instrumentality B. ​Self-actualization C. Valence D. ​Self-concordance E. Expectancy

E. Expectancy

Flexible benefits are consistent with what motivational​ theory? A. ​Goal-setting theory B. Hierarchy of needs C. Relational job design D. Equity theory E. Expectancy theory.

E. Expectancy theory.

In the integrated model of contemporary motivation​ theories, for effort to lead to​ performance, which of the following must be​ present? A. Equity comparisons and dominant needs B. Reinforcement and performance evaluation criteria C. Opportunity and dominant needs D. Dominant needs and job design E. Fair and objective performance evaluation system

E. Fair and objective performance evaluation system

Which of the following is NOT a dimension of intellectual​ ability? A. Inductive reasoning B. Memory C. Number aptitude D. Verbal comprehension E. IQ

E. IQ

Disrespectful and aggressive behavior toward others and ignoring the opinions of others falls under which form of​ discrimination? A. Intimidation B. Harassment C. Mockery D. Exclusion E. Incivility

E. Incivility

Which impact of the 2008 recession is directly related to​ OB? A. Changes in luxury goods spending B. Increases in the amount of housing foreclosures C. Changes in accounting regulations relating to the valuation of certain securities D. Decreases in housing prices E. Increases in layoffs and job losses

E. Increases in layoffs and job losses

Which of the following is NOT one of the nine basic physical​ abilities? A. Extent flexibility B. Explosive strength C. Trunk strength D. Dynamic flexibility E. Intellectual strength

E. Intellectual strength

The process of setting an initial pay level requires an organization to balance​ what? A. The value of the​ company's stock and employee pay B. Historic pay and future value of a dollar C. The division of job functions D. What needs to be done and who will do it E. Internal and external equity

E. Internal and external equity

Job​ satisfaction, according to research conducted in​ Europe, is positively associated with​ what? A. Increased communication levels B. Lower affective commitment C. Lower need for pay D. Supervisor satisfaction E. Life satisfaction

E. Life satisfaction

Which of the following is NOT a critical issue for which OB seeks to provide meaningful​ insights? A. Responding to economic pressures B. Responding to globalization C. Improving customer service D. Managing workforce diversity E. Maximizing profitability

E. Maximizing profitability

In the area of decision​ making, what does satisficing​ involve? A. Using creativity to develop a greater number of possible solutions. B. Seeking all relevant information. C. Seeking the perfect or optimal solution. D. Weighing each piece of information to determine the value. E. Seeking a solution that is sufficient.

E. Seeking a solution that is sufficient.

Which group leader activity would most likely ensure that diversity helps rather than hinders a​ group? A. Composing the group of people who prefer to work alone rather than in teams. B. Micromanaging in order to make sure that everyone completes assigned tasks. C. Composing the group of people of varying intelligence levels. D. Minimizing the diversity in order to minimize conflicts. E. Showing how members have a common interest in the​ group's success.

E. Showing how members have a common interest in the​ group's success.

Becky was tired of all the angry customers calling in because of power outages that were not her fault. Her supervisor reminded her that since she had a performance evaluation coming​ up, she needed to be sure to keep a positive tone on her calls because they were being monitored.​ Becky's positive attitude may be an example of​ what? A. Emotional contagion B. Emotional regulation C. Inadequate training D. Attribution E. Surface acting

E. Surface acting