Ch 7 Smartbook

Employees at all levels often resist _ because they are used to doing their jobs in ways they know

change

Firms may use a combination of departmentalization techniques to create a ____ form.

hybrid

Some companies create ___ structures because the sales department has geographic departments, production is by function, and marketing is by customer groups

hybrid / combination

Using communications technology to link organizations and allow them to work together on common objectives is called:

networking

The formal organization details lines of:

position authority responsibility

The present moment or the actual time in which something takes place is called ___ ___

real time

Regardless of the size of the organization, the principles of organizing include:

- a hierarchy of authority - dividing up the tasks to be done - deciding what work needs to be done

The rapidly evolving business environment requires the management of ___ in the organization to respond to it.

Change

Max Weber's principles of organization resembled Fayol's. In addition, Weber emphasized which of the following principles

Consistent procedures, regulations, and policies Job descriptions Written rules, decision guidelines, and detailed records

An important decision to be made while designing a responsive organization is about the size of the span of ___

Control

Why is adapting to change one of the hardest challenges facing any manager

Employees and managers are sometimes resistant to change.

Which of Fayol's principles states that a manager should treat employees and peers with respect and justice?

Equity

The key to success is remaining ____ in changing times.

Flexible/ Adaptable/ Agile

The principles of bureaucracy which brought consistent application of rule and procedures to organizations were proposed by ___ ___

Max Weber

Which of Fayol's principles states that materials and people should be placed and maintained in the proper location

Order

According to Fayol's equity principle, a manager should treat employees and peers with ___ and ___

Respect; justice / fairness

True or false: networking uses technology, such as a company intranet, to link organizations and their suppliers to allow them to work together for a common goal.

True

The line organization has direct lines of ___ that extend from the top manager to employees at the lowest level of the organization

authority responsibility communication

A(n) ___ organization structure maintains the decision- making authority at the top level of management

centralized

Google is a company that provides many services and a relaxed atmosphere for its employees to keep them engaged at work. That is a strong feature of its:

corporate culture

Restructuring involves redesigning an organization so that it can be more ___ and ___

effective, efficient

The ___ organization details lines of responsibility, authority, and position. It is the structure shown on organization charts

formal

A large organization might use a flat organization structure in order to:

match the flexibility of small firms

Four organizational designs include: line, line and staff, ___, and cross-functional teams.

matrix

In a ___ organization, project managers are in charge of teams made up of members from several departments

matrix or matrix-style

Regardless of the size of the business, the principles of ___ its structure remain the same

organizing

Real time is the ______ moment or the ______ time in which something takes place.

present, actual

When designing responsive organizations, what decisions do firms have to make?

-Decide the span of control -Decide between centralization versus decentralization -Choose between tall or flat structures

The current trend in organizations is to ______ the span of control

-Expand/ Increase/ Widen/ Broaden/ Extend

Identify the four ways to structure an organization

-Line-and-staff organizations -Cross-functional self-managed teams -Matrix-style organizations -Line organizations

An organization that has direct two-way lines of responsibility, authority, and communication running from the top to the bottom of the organization, with all people reporting to only one supervisor is called a(n) ___ ___

Line; organization / structure

Fayol's ___ principle states that materials and people should be placed and maintained in the proper location within an organization

Order

A McDonald's restaurant anywhere in the world has an atmosphere and look that represents the company's values of cleanliness, quality service, and value. This is an example of:

Organization culture

Today's trend is to expand the span of control because:

Organizations save by reducing the number of middle managers The workforce is better educated at all levels

Cross-functional self-managed teams are used in organizations to

break down barriers between functional departments

The result of the increase in the rate of change in the business environment from causes such as natural disasters and global competition has been that companies must:

change more quickly than ever before adapt to new technologies

Groups of employees from different departments who work together on a long-term basis are called:

cross-functional teams

In economies of scale, a company buys raw materials in bulk so that the average cost of goods goes ____ as the production levels increase

down / lower

An advantage of a ___ organization structure is that lower level employees have authority to respond more quickly to customer needs.

flat / decentralized

Remaining ______ is the key to an organization's success in changing times.

flexible

A cross-functional team that includes customers, suppliers, and distributors is:

going beyond organizational boundaries

The organization structure that creates a chain of command with one person at the top and others in ranked order to the bottom is a ___

hierarchy

The principle of organizational structure where one person is at the top and the other managers are ranked sequentially from the top down is called:

hierarchy

Production workers, distribution people, and marketing personnel who are responsible for directly achieving organizational goals are called ___ personnel

line

Those directly responsible for achieving the organization's production goals by issuing orders and enforcing discipline are ______ managers.

line

If an organization temporarily borrows its specialists from different functional areas to accomplish a common project, it is implementing what type of organization

matrix organization

A cross-functional team that is working on the development of a new prosthetic device for amputees should include:

product designers amputees who will use it parts suppliers for medical devices

Centralized authority occurs when decision making is done:

top level management

redesigning an organization so that it can more effectively and efficiently serve its customers is called

restructuring

When a company purchases raw materials in bulk, thus reducing the cost of production, it is called:

economies of scale