CIS CHAPTER 1 HW

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In​ 2017, American business spent​ ________ on information systems​ hardware, software, and telecommunications equipment.

$1 TRILLION

A large grocery chain has implemented a new​ "scan, bag, and​ go" technology that allows customers to shop with greater independence. Which of the following options BEST describes the effect of this technology on​ business?

Businesses are using information technology to achieve higher levels of operational efficiency.

The study of information systems is a multidisciplinary field. Which of the following lists accurately includes all of the​disciplines?

Computer​ Science, Operations​ Research, Sociology, Management​ Science, Economics, Psychology

​________ includes components that​ collect, process,​ store, and distribute information to support decision making and control in a business.

Information Systems (IS)

Which of the following options has drastically reduced the costs of operating and transacting on a global​ scale?

Internet

________ deals with both behavioral and technical issues regarding information​ systems, and focuses on the​development, use, and impact of systems by managers and employees.

Management Information Systems (MIS)

which of the following statements is true about the field of management information​ systems?

The focus of MIS is on planning and managing​ data, procedures, and people.

Select the item below that is NOT one of the ways in which computer science contributes to the understanding of information systems.

Theory of business process development

All of the following indicate that a business has gained competitive advantage EXCEPT​ ________.

a balanced budget

An information system can be defined as​ ________.

a set interrelated components

When Sam describes diagramming a business process and understanding the purpose of the IS she is designing she is referring to​ _____.

abstract thinking

​Today's businesses are characterized by​ ________.

an emphasis on competency and skills

A scanner used to capture a​ product's code​ (i.e., SKU) is considered​ ________.

an input

The field of management information systems​ (MIS) deals with​ ________ issues as well as technical issues related to the development and use of information systems in an organization.

behavioral

An approach to the study of information systems that focuses on changes in​ attitude, management, and organization policy is called the​ ________.

behavioral approach

Companies analyzing huge amounts of​ data, social​ media, and other data points represent an emerging area of​ ________.

big data

How a company​ produces, delivers and sells its products and services in the marketplace is called​ a(n) ________.

business model

The logically related tasks and behaviors that companies carry out to achieve a specific outcome are called​ ________.

business processes

Which one of the following is NOT one of the major business functions or specialized tasks performed by business organizations and supported by information​ systems?

collective bargaining

The technical approach to information systems includes​ ________.

computer science and management science

all of the following are components of an IS except​ _____

culture

A raw fact would be considered​ ________.

data

The millions of product bar codes scanned at supermarket checkout counters everyday are examples of​ ________.

data

the​ _____ component of an information system is considered a bridge that connects the computer side and the human side of the system.

data

​A(n) ________, such as a​ clerk, uses data for things such as scheduling.

data worker

When technology must be changed and designed to fit the needs of the organization and​ individuals, it may need to be​________ to adjust the fit between the organizational needs and the technology.

de-optimized

If almost all an​ organization's significant business relationships are digitally​ enabled, it would be called​ a(n) ________.

digital firm

​A(n) ________ is one in which nearly all of the​ organization's significant business relationships with​ customers, suppliers, and employees are digitally enabled and mediated.

digital firm

Firms use​ a(n) ________ to coordinate their activities with other firms.

extranet

A business model describes​ ________.

how a company​ produces, delivers, and sells a product or service to create wealth

A raw fact shaped into a meaningful form is​ ________.

information

​________ includes hardware and software an organization needs to compete in the marketplace.

information technology (IT)

The​ world's largest network is the​ ________.

internet

Using Internet technology to create an internal system is called​ a(n) ________.

intranet

A job opening for someone who​ "has the ability to use analytical reasoning and relevant judgment to address customer service​ issues, as well as generate new​ ideas," would be best filled by​ a(n) ________.

knowledge worker

Which of the following people are responsible for designing products or services and creating new knowledge for the​firm?

knowledge workers

All of the following are major business functions performed by an organization EXCEPT​ ________.

maintenance

Information technology comprises computer​ hardware, computer​ software, data management​ technology, and​________.

networking and telecommunications technology

Sending a copy of an airline ticket to your printer is an example of​ ________.

output

All of the following disciplines contribute to the contemporary approaches to information systems EXCEPT​ ________.

philosophy

The behavioral approach to information systems includes​ ________.

psychology and sociology

All of the following are interrelated changes in the technology area that impact businesses EXCEPT​ ________.

quantum computing

The​ ________ view jointly optimizes the social and technical systems used in production.

sociotechincal

The information systems approach to this textbook is the​ ________.

sociotechnical approach

A company that produces a new​ low-cost product based on improved decision making has likely achieved​ a(n) ________.

strategic business objective

When Sam describes modeling the inputs and outputs of an IS and understanding how they relate to other systems she is describing​ _____.

systems thinking

Which of the following statements is NOT accurate regarding how information systems are transforming​ business?

​Fifty-five percent of the entire population now use desktop​ computers, and their sales are soaring.


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Chapter 13 - Services: The Intangible Product

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