BADM323 Chapter 12 Quiz

In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more A) systematic. B) informal. C) reflective. D) well organized.

B) informal.

Simon's description of decision making consists of which four stages? A) planning, financing, implementation, and maintenance B) intelligence, design, financing, and implementation C) intelligence, design, choice, and implementation D) planning, design, implementation, and maintenance

C) intelligence, design, choice, and implementation

When there is no well-understood or agreed-on procedure for making a decision, it is said to be A) semistructured. B) undocumented. C) unstructured. D) documented.

C) unstructured.

The five classical functions of managers are planning, organizing, deciding, controlling, and A) leading. B) managing. C) negotiating. D) coordinating.

D) coordinating.

Predictive analytics is used for all of the following except A) establishing consumer credit scores. B) anticipate customer response to price changes. C) identifying the most profitable customers. D) determining the best routes for product delivery.

D) determining the best routes for product delivery.

Which phase of decision making finds or recognizes a problem, need, or opportunity? A) choice B) implementation C) design D) intelligence

D) intelligence

A pivot table is a A) type of relational database. B) tool for performing sensitivity analysis. C) chart tool that can rotate columnar data quickly and visually. D) spreadsheet tool that displays two or more dimensions of data in a convenient format.

D) spreadsheet tool that displays two or more dimensions of data in a convenient format.

Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level. True False

False

Middle management face primarily unstructured decisions. True False

False

A geographic information system is a decision support system designed specifically to work with spatial information. True False

True

A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary. True False

True

Big data is commonly used to analyze and predict consumer preferences. True False

True

The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others. True False

True

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called A) BPM. B) the balanced scorecard method. C) KPIs. D) benchmarks.

A) BPM.

The role of entrepreneur falls into which of Mintzberg's managerial classifications? A) decisional B) informational C) symbolic D) interpersonal

A) decisional

Which types of decisions are automated for high-velocity decision making? A) highly-structured decisions B) semi-structured financial decisions C) unstructured financial decisions D) All of these

A) highly-structured decisions

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? A) organizational environment B) data from the business environment C) managerial users and methods D) user interface

A) organizational environment

Which type of decision is calculating gross pay for hourly workers? A) structured B) unstructured C) semistructured D) None of these

A) structured

DSS primarily address structured problems. True False

False