MGMT365 Final (8-12)(13)(16)

account for approximately 18 percent of gross domestic product (GDP).

Health care costs across the United States:

Self-Service

Henry is an employee at an investment firm that offers cafeteria-style benefits to its employees. He wants to change some of his benefit choices and track his investment funds for his retirement plan. He does this by logging onto an online portal that includes links to his retirement funds and other benefit plans. In this scenario, Henry is most likely able to access all benefits-related information because of _____.

More than $300

If Jennifer's employer offers her the grossed-up cash value of an insurance benefit that costs $300 in exchange for having the actual insurance, Jennifer should be paid _____.

A way to create connections and networks Multiple short sessions Begins before day one on the job

In order to be effective, onboarding should have which of the following?

Price-rate system

In the context of individual incentives, time and motion studies are particularly important and informative when creating effective

cost-of-living adjustment

In the context of pay increases, a(n) ____ increased to compensate for inflation and rising prices and is usually tied to some general economic measure.

Verbal abuse

Is a Level 1 workplace violence warning sign.

. Connecting multiple processes such as performance management, training and development, and career management

Jamal, the HR Director for a growing marketing firm, announces that the firm is planning to implement the integrated talent management approach in the future. Which of the following actions should the employees expect the firm to perform in the future?

67

The normal retirement age to receive maximum Social Security benefits has been increased to .

1. Assessing individual potential and needs 2. Developing and auditing career system for success

The organizational career planning perspective focuses on which of the following? Check all that apply.

Identifying employees' needs and potential

A developmental use of performance appraisals is

Gainsharing

Free riding is a problem most likely to be associated with _____.

Results

A company measures how much sales increase after employees take a customer service class.

Gain sharing plan

A manufacturing company starts an incentive plan in which all employees on a work team would receive a monthly bonus if they exceeded the monthly productivity targets. The bonus would be paid for by the revenue generated from the additional units produced. In this scenario, the manufacturing company is implementing a(n) _____.

the glass ceiling

A report by Catalyst in April 2015 found that while many women occupy middle-management positions, only 23 Fortune 500 companies have female CEOs. Catalyst's research findings are most likely consistent with the notion of

Retirement plan

A(n) _____ is a tangible indirect reward provided to employees for organizational membership.

Security Audit

After a district school's annual _____ revealed potential safety vulnerabilities associated with dark and isolated parking lots around the campus, the school administrators decided to invest $20,000 to install "panic button" emergency stations and additional lighting in these areas.

Repatriation

After working for the Canadian branch of his company for the past five years, Alex, a French national, was promoted and reassigned to the company headquarters in France. This is an example of _____.

A learning evaluation

Alice Brennan, the Director of Associate Relations at Ocean House, says that department trainers are responsible for training new employees and testing them as they go along. Suppose that a department trainer tested new bartenders by asking them to list the type of liquor that goes into different mixed drinks, as well as the amount of liquor that goes into the drink. What kind of evaluation would this be

Immediate conformation

Lily is a new employee at a firm that develops content for school books. She receives training from her supervisor Farah. Whenever Farah teaches Lily something new, she gives Lily a practice exercise to assess her learning. Once Lily finishes the exercise, Farah reviews it and provides Lily with instant feedback. Additionally, Farah gives Lily a note of appreciation if her work is good. This prevents Lily from repeating mistakes and motivates her to perform her best. The instructional strategy that Farah uses in the given scenario is called _____

Bring work-related experiences into the learning process

Malcolm Knowles's classic work on adult learning suggests five principles for designing training for adults. One of the principles is that adults

Defined contribution plans

Profit-sharing plans, employee stock ownership plans, and 401(k) plans are some popular

acquisition and staffing

Recruiting, selection, and placement are all part of the ____ segments of the talent management process.

Knowledge

Rose is conducting a gap analysis to see what kind of training the employees in her company need. She determines that all of her employees would benefit from learning basic grammar. She contracts with an English teacher to develop a class that will present the employees with information about the rules that govern how to construct sentences. In what area are Rose's gap analysis objectives going to fall?

administrative uses

Smith, the senior manager of a private investment firm, uses performance appraisals to make decisions related to promotions and pay increments. He further uses appraisals to terminate the employment of poor performers and to take disciplinary actions against those who violate the firm's policies. In this scenario, Smith focuses on the _____ of performance appraisals.

Corporate universities

Some very large companies such as McDonald's have used ____ to develop managers and other employees by delivering courses that are designed to address company-specific knowledge and skills and that can provide a competitive edge for firms.

Geocentric

Speelgoed Inc., a toy manufacturing company, has operations in many countries in Asia and Europe. The company has adopted many of the best practices from the local work cultures of various countries and incorporated them in all their offices. In the context of international orientations, Speelgoed Inc. most likely has a(n) _____ orientation.

Managers may attach meanings to findings that are not supported by the test developers.

Suppose that you are trying to assess the development needs of your team, and you give them all the Myers-Briggs Type Indicator, a psychological test that measures the psychological types of individuals. What is the biggest problem with using this type of test to assess development needs?

Employee training

Syncadia Inc. believes in focusing on hiring the best talent rather than hoping to develop mediocre talent over time. It can be said that Syncadia's talent management strategy invests more in employee selection than in _____.

A cost-benefit analysis

Theo is trying to decide whether or not his company should continue offering their training program for new accountants. Last week, he determined that the cost of designing and delivering the training for 6 months was $50,000. He estimated that the company could save $100,000 after accountants went through the program because of fewer errors in their books, higher employee retention, and more productive work on audits by the accountants. Now he is gathering data to see if the savings he expects are actually happening for the company. What kind of an analysis is Theo conducting? Check all that apply.

Performance appraisal

is a key part of performance management because it helps employees improve their job performance.

Franchising

is an arrangement whereby a business can be replicated and expanded by granting the right to use its business model and brand.

Coordinating accident investigations

is an organizational approach to effective safety management.

Knowledge management

is the art of creating value by using intellectual capital.

Lead-the-market strategy

zure Inc., an information technology company, uses a quartile strategy and positions itself in the third quartile to develop its compensation strategy. It targets pay ranges so that 25 percent of other firms pay above it and the rest pay below it. In the context of compensation quartile strategies, Azure Inc. is most likely using the _____.

Red-Circle employee

Georgy, an employee at a telecommunications company, is in Pay Grade 3 and earns $14.50 an hour. The pay range for Grade 3 is $7 to $13 an hour. Georgy, therefore, is paid above the pay range set for his job. In the given scenario, Georgy is a _____.

Polycentric

GoodFit Inc. is a clothing company with operations in various countries in South America and Asia. The management of the company appreciates the cultural differences between various countries and has tailored company policies to suit its local offices in different countries. In the context of international orientations, GoodFit Inc. most likely has a(n) _____ orientation.

Training must contribute to the achievement of key performance indicators. Training must align with company goals.

If training is to be a strategic investment, which of the following must be true?

pricing

In the United States, employee salaries are increasingly based on market____ 1 rather than internal job evaluation methods such as the point factor method.

Reaction

In the context of Kirkpatrick's levels of training evaluation, which level is being assessed when trainees are asked to complete a survey that requires them to rate the style used by the training instructors and the extent to which they found the training valuable?

The graphic rating scale method

In the context of performance appraisals, in which of the following appraisal methods are managers most likely to make leniency and strictness errors?

Accountability

In the context of the transfer of training____is the extent to which someone expects the learner to use the new skills on the job and holds them responsible for doing so.

Training objectives

One of the ways to ensure that training will be a good use of company time and resources is to establish a list of _______ this list can be established by a gap analysis, which indicates the distance between where an organization is with its employee capabilities and where it needs to be.

Active practive

People who want to become pilots get into simulators so they are doing exactly what a pilot would do in different situations.

Minimum wage

The Fair Labor Standards Act (FLSA) provisions focus on

c. can be less than the federal minimum wage as long as the tips he earns bring him up to the equivalent of the minimum wage.

Vinod works as a waiter at a restaurant in the state of Nebraska and is compensated based on a fixed hourly wage plus any tips he receives from customers. According to the Fair Labor Standards Act (FLSA), Vinod's minimum hourly wage

Modeling Coaching Mentoring

What are the most common approaches to leadership development training? Check all that apply.

1. A list of potential emergency replacements for critical positions 2. A list of people who will be ready to be emergency replacements with some additional development

What are the outcomes of succession planning? Check all that apply.

Participants often don't use the skills they have been taught.

What is the biggest problem with sales training?

workplace incivility

Although employees tend not to report rude behavior and comments made by their coworkers, these forms of 1 can escalate to more severe behaviors or can be warning signs of a potentially violent individual.

comp hours

Anecia is a nonexempt government employee who earns ____ when she works overtime instead of the traditional overtime pay. Anecia likes the arrangement because it allows her to spend more time with her family.

c. The inspector should report the incident and impose a fine of at least $2,000.

An Occupational Safety and Health Administration (OSHA) inspector inspects the manufacturing unit of Telozed Inc. The inspector finds that the door handles of the toilets are faulty. Which of the following should ideally be the course of action in this situation?

Employee stock ownership plans

An advantage of ___ is that they give employees an equity interest in their organization, which may motivate employees to be more productive and focused on organizational performance.

Halo effect

Brian is a very productive worker. However, the other three aspects of his job—quality of work, punctuality, and teamwork—need improvement. Despite this, during performance appraisal, Brian's supervisor gave him a high rating on all aspects of job performance because his productivity was high. This scenario illustrates the _____.

Co-determination

Brigid is the representative of the labor union in a car manufacturing company in Norway. She is given a position on the company's board of directors. The given scenario exemplifies the concept of _____.

Cumulative trauma disorder

Carlie is a computer programmer who has developed carpal tunnel syndrome, which is a type of _____, because she has spent too many hours performing the repetitive action of typing.

Fair Labor Standards Act

Child labor regulations, including establishing the minimum age for working in hazardous conditions, are primarily addressed by the ____

Employee relations training

Clarissa manages a group of civil engineers for the city of Tulsa, Oklahoma. Clarissa is a civil engineer herself, and she has only been managing employees for the past 3 months. Currently, she's working hard to be sure her engineers are motivated and that they work together effectively as a team. What kind of training would you recommend for Clarissa

the appraisal process

Common problems associated with _______ include negative employee reactions such as feelings of threat and perceptions of unfairness.

job rotation

Compulsory training for receiving a medical degree typically includes ____ in which medical students work in different medical specialties and perform a variety of roles.

360-degree feedback

During her performance appraisal, Jane received feedback from her peers, supervisors, subordinates, and customers. This type of feedback is called _____.

sabbatical

Employees at Intel are eligible for an 8-week paid ___ after they complete 7 years in the company. The company management believes that employees need time off the job to develop and rejuvenate.

Harassment prevention and inclusion

Equal employment opportunity (EEO) laws strongly urge employers to provide training regarding _____

Self-efficacy

Evan is scheduled to attend a leadership training program next week. However, Evan believes that he cannot improve his leadership skills through this training. In this scenario, Evan has low _____

Home-country national

Hilda, a German national, works for a multinational enterprise that has branches in the United States, Asia, and South America. Hilda is the HR manager and works at the headquarters of the company in Germany. In the context of the types of global employees, Hilda is a _____.

Negative publicity and damaged reputation

In addition to direct costs associated with workplace accidents, such as workers' compensation premiums, employers experience immeasurable costs such as negative publicity and damaged reputation damage to work equipment negative publicity and damaged reputationfines for safety violations reduced workgroup efficiency Item 1 .

Perquisites

In addition to his salary, Roberto, the chief executive officer of a multinational company, has access to company cars for personal use. His membership at Golden Sands Country Club, one of the most exclusive country clubs in England, is paid for by his company. In the given scenario, the membership to the club and access to company cars are _____ that Roberto receives from his company.

Assessment center

Joel is a young manager, and he is spending the next 3 days at work taking tests and going through a number of exercises designed to see how well he uses his individual skills on the job. He will be monitored by four different judges who will observe him, score his test materials and exercise outcomes, and later share his results with him. What kind of a development needs analysis technique is Joel going through?

Redesign jobs to give employees more autonomy

Kyung-soo, a manager, would like to increase the intrinsic motivation of her employees. Which of the following should she do to achieve her objective?

Point-factor method

Lily is the HR manager of a cleaning services company. She is in the process of evaluating and updating pay rates for various jobs in the company. She is using a job evaluation method that involves determining job dimensions common to a group of jobs in the company and assigning values to each of them for each job. Some of the job dimensions include the level of education and experience required for the job. In the given scenario, Lily is using the _____.

disparate impact

LuChen, an employee at a textile company, is asked by her supervisor to attend a training session on the latest technology in production. She attends the session and learns new and effective methods of production that would reduce wastage. However, when she returns to work, she realizes that her company neither uses the latest technology nor has the funds to adopt it. The given scenario best illustrates _____.

They can work with local schools to help educate potential applicants. They can test job applicants to see if they have remedial skills and not hire anyone whose skills are remedial. They can offer remedial training classes for employees.

Many industries, such as hotels and restaurants, hire workers who have poor basic English and math skills. How can these companies increase the skills of their employees? Check all that apply.

What system architecture will be used with the training? What learning content should go into the training? Who is the target market for the training?

Many trainers today are starting to use mobile technology for m-learning. Trainees participate in the course using their own mobile devices, such as cell phones. What are the three key strategic questions trainers must answer before developing m-training? Check all that apply.

Cross training

Maria is a graphic designer at an advertising firm. In the first two months of her tenure at the firm, she received thorough training in graphic designing and copywriting from a trained instructor. During the training process, she had to work on several mock projects. Besides performing her own tasks, Maria also performed the tasks of the firm's copywriters when their workload was high. In this scenario, Maria most likely received _____

Host-country-based approach

Melanie, a U.S. national who works for an American company, has been promoted and assigned to the company's branch in Thailand. As the cost of living is significantly lower in Thailand than in the United States, her compensation and benefits will remain at par with other executives in Thailand. In the given scenario, Melanie's compensation is determined using the _____.

Ethnocentric

Mellow Marketing, a global American marketing firm, believes in maintaining American work culture and practices in their offices all over the world. The company has the same dress code, code of conduct, and general office policies in all its offices as in the head office in the United States. In the context of international orientations, Mellow Marketing demonstrates a(n) _____ orientation.

Reinforcement

Miguel received four baseball tickets for getting 100% on his final in a course in pruning deciduous trees.

Monique is entitled to a maximum of 12 weeks of unpaid leave.

Monique has been working as a full-time employee at a U.S. law firm with 180 employees for the past five years. As one of the most dedicated employees of the firm, Monique had worked for more than 2,000 hours in the previous year. She is going to have a baby next month and wonders if she will be eligible for leave. Which of the following benefits should Monique receive under the federal Family and Medical Leave Act (FMLA)?

on-the-job training

One potential problem associated with _____ is that the person doing the training might have little experience or interest in training others; the trainers might not be performing the job correctly themselves, thereby transmitting incorrect information and bad habits to the trainees. Another problem can be that the work productivity of trainers might be low because of the time spent on training new employees.

Conduct needs assessment

Organizations should _____ prior to implementing training initiatives in order to help maximize the use of resources invested in the training program.

Home-country-based approach

Pablo, a U.S. national, is the Vice President of Sales in a multinational enterprise in the United States. He is asked to relocate to Finland on a global assignment. As the cost of living in Finland is higher than it is in the United States, the company agrees to pay him the difference in addition to his regular compensation so that he can maintain the same standard of living as he has in the United States. In the given scenario, Pablo's compensation is determined using the _____.

Behavior

Police sergeants measure how often police officers pull their guns after taking a class on gun safety.

Learning objectives and media selections are determined

The ADDIE model of systematic instructional design process includes five key phases. The design phase of this model is a macro-level phase where

assessment centers

The employees of Blinnk Telecom, a multinational telecommunications company, participate in a program for three days in which they perform many activities involving test instruments and exercises designed to diagnose individuals' development needs. During the process, the employees also engage in activities that include role-plays, group discussions, computer-based simulations, and tests and exercises representing situations that require the use of individual skills and behaviors. The given scenario best describes the concept of _____

succession planning

The farm system in major league baseball, in which young players are trained and groomed through play in the minor leagues and those with superior results are chosen for advancement to the major league, is a classic model of _____.

intangible rewards

The perceived value of____ can differ among employees, making the development and management of total rewards much more complex.

Senior managers have to be careful that the company does not become too ingrown.

What should senior managers watch out for when using this strategy?

On-the-job training

When Cody Felice, the Housekeeping Director, was first hired at Ocean House, he had an eight-week training plan in which he worked alongside the room attendants, floor valets, and housekeeping director. What kind of training was Cody participating in?

Health Insurance Portability and accountability Act

When Rasheed was on medical leave because of an illness, his manager shared private details of his illness with his coworkers without Rasheed's permission. In this scenario, Rasheed's manager violated the _____.

the contrast error

When grading student papers, Professor Arthur uses a grading rubric that specifies performance standards for grammar, organization, references, and creativity. However, rather than grading student papers based on the rubric, he tends to grade a paper by comparing it to the previously read paper. Professor Arthur's grading is most likely subject to _____

Companies with 50 or more full-time employees who work 30 hours a week or more

Which of the following employers are required to provide their employees with health care coverage under the Affordable Care Act?

The number of times an employee was absent or late to work in a given month

Which of the following factors is an objective measure of performance?

High absenteeism and poor job performance

Which of the following is a common behavioral sign of substance abuse?

Unlike the traditional perspective, career success in the contemporary perspective is measured in terms of intrinsic satisfaction.

Which of the following is a difference between the traditional career perspective and the contemporary career perspective?

Ongoing use of forced rankings tends to destroy employee retention and commitment

Which of the following is a drawback of the forced distribution method of performance appraisal?

Establishing networking tools that encourage peer-to-peer learning

Which of the following pathways is likely to help managers achieve success through managing talent?

If same-sex couples get divorced, one partner may be entitled to a share of retirement benefit

Which of the following statements is true in the context of employee benefits and status?

They must readjust to closer reporting relationships with other corporate staff.

Which of the following statements is true of repatriated employees?

Employees are experiencing decreasing job security but more job opportunities

Which of the following statements is true of the changing nature of careers in the United States?

Ethan, who injured his right hand while fixing a machine at his company's production plant

Who among the following individuals is most likely eligible to receive workers' compensation benefits?

Henry, a software engineer , who received a $500 gift certificate from his boss after he found a fix for a software bug that had been causing problems

Who among the following individuals received a spot bonus?

The first step in the succession planning process of an organization is

definition key positions critical to the organization's strategy