LEADERSHIP

The following attributes of transformational leadership are supportive of the concept of employee-worker-centered support: - - - -

-Leader assessment of the relative worth of the individuals that make up the team. -Leader knowledge and understanding of the needs of the organization -Leader knowledge and understanding of the needs of the people - Leader skills to create an environment in which the needs of the organization mirror the needs of the organizational members.

Transactional leadership also has a series of attributes that define the reasons for its task-orientated approach to accomplishing the work of the organization: - - -

-May inspire loyalty (if the leaders orders are obeyed and expectations are met) -Commitment gained from people (if they understand their place and know their job) - Employee involvement allowed in the performance of task, but not in the creation of the methods to do the job.

Common organizational culture elements include the following : _____________- common interpretation of events. _____________- Agreed-on views of how the work environment and the world work. _____________- Culturally acceptable behavior. ______________- The fire service red book way, my departments way, and my captains way. ______________- Accepted mentality. ______________- Stories of the big one and who played that role, the long-departed fire fighter who had more fire ground credibility and leadership skill than any officer etc. ______________- T-shirts, tattoos, company logos ______________- "Wet-downs" on completion of basic training, etc.

-Shared meanings -Perceptions -Behavioral- codes - Prescriptions and preferences -Basic values - Myths, legends, heroes, and heroines -Emblems -Rituals

Bass offers the following suggestions for arriving at a place where people are allowed to archive more personal satisfaction: - - -

-The leader should have a certain amount of charisma. -The leader should be able to provide intellectual stimulation to those being asked to perform the work of the organization. -The need to promote change and deal with resistance to it has put an emphasis on democratic, parcitipative, relation-oriented leadership

In The Servant Leader, James Autry lists five ways of being that serve as the underpinnings of his theories regarding servant leadership: 1 2 3 4 5

1. Be authentic 2. Be vulnerable 3. Be accepting 4. Be present 5. Be useful

The following attributes of contingency leadership demonstrate how to use this style within the fire service, focusing on the impact on people rather on the task: 1. 2 3 4

1. Competition to strengthen the team 2. Knowing the members to create a solid team 3. Concern for team members 4. A thorough understanding of the organization and its task structure

The following attributes of situational leadership relate well to leadership in the fire service: 1 2 3

1. Focusing o the relationship between leader and follower 2. Understanding the role of the follower an the role the leader plays in creating effective followers. 3 Blending task and follower to create the greatest impact for the situation encountered.

The following attributes of the charismatic leadership school of thought suggest that both the task and the people who will accomplish the task are placed at a level lower than the leader: 1 2 3 4

1. The leader is strong 2. The leader has a vision 3. Followers can believe in the leader 4. The leader energizes the group

The following attributes of citizen leadership provide for the person rather than the task: 1 2 3 4

1.Flexibility as an important situational factor in leadership development. 2. Training of people in leadership skills, on the chance that they may suddenly assume unforeseen leadership roles. 3. Concern for the individual talents of every member of the team. 4. Perspective on the role of citizen leaders in history

Although NFPA _____, Standard for Fire Officer Professional Qualifications, lays out ,any specific knowledge and performance requirements for people who wish to become fire officers, it doesn't have a specific set of job performance requirements or general knowledge requirements for leadership.

1021

from that time until the middle of the ________ century the bulk of the service was provided by people volunteering to protect their communities.

19th

Transformational leadership theory is a prominent representative of the new theories occupying leadership research in the last ___ decades.

2

by joining the fire service a person becomes part of an American tradition that dates back more then blank years.

350

Vision- A collaborative effort between ______________ and __________ to envision where the organization will be in the future- maybe even __,__,__, or ___ years into the future

5,10,15, or 20

the earliest know organizations existed within the Holy Roman Empire a core of visuals starting in ______.

AD 6

If someone does not wish to work with other people,he or she should avoid ________________________________.

Becoming a leader

Organizational culture- _______, values, and norms shared by the members of an ______________

Beliefs organization

blank and other great Americans were volunteer firefighters.

Benjamin Franklin

No one is _________ into the the role of a leader.

Born

Researchers have studied the emphasis on follower development based on _________ watershed text, Leadership.

Burns's

German army ___________________________ speaks to this issue is his book Battle Leadership when he writes that "we shall seldom have, at the beginning of a war, a proven commander, but we should have one who can inspire the confidence of his troops.....as quickly as possible. "

Captain Adolf Von Schell

Both a battlefield and a fire ground are areas of danger, excitement, and uncertainty; ________ _ ______.

Danger is inherent

In defining charismatic leadership, leadership experts ___________________ and ______________ set the three primary criteria as envisioning, energizing, and enabling the success of ________ troops.

David Nadler and Micheal Tushman military

____________ _________ provides a simple, basic definition of leadership within the fire service in his book, Fire Service Management.

Donald Favreau

Leadership requires integrating support and concern for people with consideration of the _______________ and ________________________.

Environment Potential Tasks

The two styles of transformational and transactional leadership can be portrayed as the ________________ of a continuum.

Extreme ends

____________ lists number of functions that have been guided leaders during military conflicts: - - - - - - - -

Favreau -Be technically and tactically proficient -Know yourself -Seek self-improvement -Know your people and look out for their welfare. - Keep your people informed -Set the example - Train as a team -Seek responsibility and take responsibility for your actions.

The ________ _________ (a division within a public safety department)

Fire bureau

____________________ _____________________ are the upper levels of the progressive sequence of supervision and leadership within a fire department.

Fire officer III and Fire officer IV

In contingency leadership, issues of task orientation are paired with the relationship between the _______________ and the ________________.

Follower Leader

Leadership expert __________ used a historical perspective to define his view of leadership and found that leadership could be classified into different types of interactions that could occur among group members.

Gian Casimir

Servant leadership- A style of leadership based on the _______________, to do unto others as you would have them do unto you.

Golden Rule

Fire fighting has classically been portrayed as a _______ undertaking normally performed under conditions of great immediacy and personal danger.

Labor intensive

An acronym to guide chief officers in their pursuit of professional excellence: L- E- A- D- E- R- S- H- I- P-

Lead the front Effectively communicate Advise, mentor, and counsel Decide, act, evaluate Envision the future Remain flexible Share your knowledge Honesty is always right Invest in your personnel Prepare to fail, if you fail to prepare

the specialized nature of the fire service requires a varying emphasis on the ________ and on the members, focusing on which is more critical in a particular important.

Mission

In transformational leadership, people engage with each other in such a way that leaders and followers raise one another to higher levels of ___________________ and ______________________.

Motivation Morality

Behavior - A ___________________________ interaction among people and their organization.

Multidisciplinary

The ______ public fire department (career, volunteer, combination, or contract).

Municipal

The following are established routes through which fire protection and suppression services are delivered: (4 items) ____ ______ _______ ________ ______ _________ ________ ______ ___________ _____ ___________ ______

Municipal public fire department Fire bureau County Fire Department Fire Protection District

An example of an introduction of flexibility to fire service organizations is the development and adoption of ______________________________________(ICSs)

NIMS incident command systems

______________________ also stress that certain limitations exist with this ____________ approach to leadership and that they may be directly attributable to the failings of the leader, rather than to the failings of the task or the people involved: 1 2 3 4

Nadler and Tushman charismatic 1. Leader sets unrealistic expectations 2. People become dependent on the leader 3. People become reluctant to disagree with the leader 4. The leader must deliver an aura of continuing magic

A leader who cannot influence people has __________, and the self-proclaimed leader who has no one following is not a true leader.

No followers

Leadership is not only important in an emergency service situation, but perhaps equally or more important during ____________ operations.

Nonemergency

_____________________________- is beliefs, values, and norms shared by members of an organization.

Organizational culture

Leadership and management experts _____________ and _______________ created a document at the United States Military Academy explaining their approach to situational leadership.

Paul Hersey Ken Blanchard

Although a leader must understand the tasks to be accomplished by his or her organization, it is more important that he or she understand the ____________________________.

People being led

How leaders act and how they treat people serve as the basis for ______________ of them.

People's judgement

________________________ behaviors, which are aspects of task-orientated leadership, constitute a sizable proportion of supervisory behavior.

Performance-orientated

Adhocracy - and organizational ___________________ characterized by flexible, integrative behavior.

Philosophy

Transactional leadership is based on a series of transactions between the leader and the person being led, in which employees who do well are _____________ and ________________ and those who do not do well are _______________________.

Praised Rewarded Punished

__________________ discusses the warring conflicts of freedom and authority, suggesting that "We love to unload our civic responsibilities on our __________, yet we dislike-intensely dislike- being _________".

Thomas Cronin leaders bossed around

In stituational leadership, a leader's success depends on his or her ability to ___________ and _______ the readiness of his or her followers in any given situation .

Understand read

leadership training within the fire service requires an understanding of the _________ __________aspects of the fire service environment.

Unique organizational

earliest fire service efforts in the United States state from the time of the Jamestown Colony in ________.

Virginia

The charismatic leader has a _______________, excludes inspiring enthusiasm, and allows personnel to do the best job possible.

Vision

Situational Leadership readiness is defined as the ________ and _____________ of followers to perform a particular task.

ability willingness

The search for flatter organizations -organizations with fewer layers of supervision and management and more front-line workers- continues, particularly in an environment in which a local, regional, or national economy's ____________ is outstripped by the cost of the organizational product or service.

ability to pay

Rather than tailoring the task to the employee, the transactional leader selects the people thought to be capable of ____________ the tasks at hand.

accomplishing

Chameleon leadership is _____________ leadership.

adaptable

Bureaucracy - An ___________________ group set in a hierarchy of authority.

administrative

Chameleon leadership is typically reserved for leaders who understand the _____________________ and that each situation is unique.

art of leadership

A good servant leader accepts people ___________.

as they are

Leading and managing fire fighters takes place well __________ they mitigate a real incident; however, on the fire ground, an incident commander must: - - - -

before -Establish command -Conduct a thorough 360-degree size-up -Read the smoke -Comprehend building construction and location of building services and systems and hazardous materials on site.

Situational leadership- A style of leadership in which those in leadership positions demonstrate the appropriate relationship between the leader's __________ and the follower's _______ to act in a particular aspect of the situation.

behavior readiness

Process- The pattern of interactions that _____________into the structure of an organization.

breathe life

"Leadership is not about controlling people; it's about________________ and being a useful resource for people.

caring for people

Citizen leadership often emerges within a _____________.

democracy

Follower ______________ and follower ___________ are the targeted outcomes of such leadership.

development performance

The most basic organizational principle for a fire department is the _____________________.

division of work

Any progress will take cultural change driven by ________leadership.

effective

These groups of individuals function best when led by an ________________ leader.

effective

A person is selected and ___________ by his or her peers to lead them.

elected

This can happen often in volunteer fire departments wherein leaders are ___________ by their associates.

elected

A major operating principle of ICS is that the ICS framework can be applied to any _______________.

emergency situation

All fire fighters must be ______________ to stop unsafe practices.

empowered

The need for _____________ differentiates this type of leadership from the others.

equal treatment

Citizen leadership- A style of leadership in which the leaders can sometimes be expected to ________ from within a ______________.

evolve societal context

An excellent example is the consolidation of ____________ organizations in large cities where the fire and EMS organizational cultures had long been independent.

fire and EMS

When properly used, transformational leadership style allows the follower to ___________________________needs because those needs have been tailored to the skills and interests of the organization's members.

fit within the organizational

Concern for the ______________ is the basic component for creative effective citizen leadership.

follower

Contingency leadership- A leadership style in which the issues of task and orientation are paired with the relationship the _______ has to the ________.

follower leader

In the contingency approach, however issues of task orientation are paired with the relationship he _____________ has with the _________.

follower leader

A true leader is not afraid to get out with the troops and attempt to understand the job _____________.

from their perspective

The importance of the leader in creating a _________, ___________ spirirt is key to organizational success.

healthy competitive

Transformational leadership aims for an even _____________ of achievement.

higher level

Effective leaders also understand that hiring the right people and promoting the organization's best and brightest are ____________ ____________ in an organization's success.

important variables

A correlation exists between diminished leadership skills and an ____________ to both the members of the fire service and the citizens who expect to be protected the fire service.

increased danger

Leadership is focused on__________________________ to take action to achieve a desired end state.

influencing people

The leaders ability to _________________________ on his or her behalf lies at the root of any success he or she will have.

inspire people to labor

Leadership requires ________________ and concern for people with consideration of the environment and potential tasks.

integrating support

Structure- A pattern of ________ and ______ of jobs in an organization

jobs groups

Delegation- A participative process that gives the person to whom a task has been delegated a wide __________ to make the decisions necessary to accomplish that task.

latitude

The situational leadership style therefore requires a great deal of day-to-day interaction between _____________________ to ensure that the follower is ready when the time comes to act.

leader and follower

Transformational leadership theory focuses on binding together interests of the ________________________________ into something greater than the acts of individuals.

leader and the follower

Situational leadership is an attempt to demonstrate the appropriate relationship between the _____________ and a particular aspect of the situation.

leader's behavior

Many people, including many fire service leaders, have difficulty identifying the differences between ____________________________.

leaders and managers

Without the support of followers, there can be no __________.

leaders.

Leadership is a critical element in the provision of any service. Whether it is a private, for profit corporation, a not-for-profit group, or a public-sector entity, ____________ is the oil that __________ the operational machine.

leadership lubricates

To achieve organizational success, __________ ___________ should become a priority within the fire service.

leadership training

If the service is not delivered in a timely manner, by forces that are well ________________, lives are placed at risk.

led and trained

Leading a fire/rescue/emergency medical service (EMS) department usually takes place under conditions that are _______________________.

less than optimal

Transformational leadership allows the leader to build a _______________ with his or her team members.

level of trust

There are levels at which fire officers are responsible for not only the direct supervision of people but also for the ____________ of an organizational environment.

maintenance

Contingency leadership can be used to improve the organizational climate in fire departments, as long as the chief officer understands both the ________ and any possible ________.

merits problems

Objective- The task that must be accomplished if n organization is to meet its goals and fulfill its __________.

mission

The fire service leadership ____________ would include the following attributes: - - - - - - -

model -Knowledge of emergency operations -A firm list of tasks that must be accomplished -A concern for people - A thorough understanding of the mission(s) to be accomplished by operational forces. -The ability to process information quickly and accurately. -The ability to generate trust within the ranks of the people with whom the leader works to strive toward the goals of the organization and the emergency operation.

Servant leadership also serves as a ______________ approach to leadership.

moralistic

It is critical for any leadership approach to be ______________ correct.

morally

The teams involved need leaders who can __________ those who labor under them and coordinate and interface well with those to whom they report.

motivate.

Such leadership occurs when leaders and followers engage with each other in such a way that they raise one another to higher levels of ___________________________________.

motivation and morality

The relationship between the leader and those being led is based on more than power; it is based on ______________, aspirations, and __________.

mutual needs values

The willingness of a follower to perform is based more on the needs of the ____________.

organization

The impact of regionalization on a organization lies more in the collision of ________________ than on the functions of members.

organizational cultures

Chief fire officers must, at a minimum, take ________________________________ and _________ into account in achieving their goals.

organizational structures culture

A variation of the flatter organization is the slimmer organization- an organization that sheds costs by reducing or eliminating certain ______________________.

outputs or services

This division of work is based on specific functions within the department and is structured to avoid __________________ one individual or group with _____________ responsibilities.

overwhelming excessive

Most importantly, organizational culture exist __________--never as part of-- the official organizational structure.

parallel to

Citizen leadership, too, favors the _______ over the task, although it is a much different leadership style from the two discussed.

people

The following attributes of servant leadership are strongly indicative of the __________ orientation: - - - - -

people-first -Enthusiasm -Vulnerability that allows the leader to be open and receptive to the needs of others -Acceptance of others -Availability to meet the needs of the people -Useful, proactive participation in the life of the organization.

In both the situational and contingency theories, the willingness of the follower to __________ is an important element

perform

In servant leadership, a leader based on who that leader leads based on that leader is as a ___________________.

person

In many cases, it involves the ability of a commander to use his or her ____________ to influence subordinates to accomplish a mission.

personality

The basis for this type of leadership lies within the area of ____________.

power

A chameleon leader adapts himself or herself to his or her __________ environment.

present

In contingency leadership style, the leader is responsible for creating the __________________ environment in which people can derive satisfaction from their efforts.

proper situational

Goal- The __________ toward which an organization strives.

purpose

Transformational leadership - Leadership style in which one or more people engage with others in such a way that leaders and followers __________ one another to ___________ levels of motivation and morality.

raise higher

Mission- The _____ an organization exists.

reason

The fire service equivalent of globalization is _______________- ranging from sharing of specific services or facilities to consolidation of fire departments across regions.

regionalization

Regionalization- The sharing of specific services or facilities or consolidation of fire departments across __________.

regions

In citizen Leadership,leaders often evolve from within the society and accept the leadership role ________________.

reluctantly

Creating a safety culture within a department is ______________ responsibility, not just the chief officer's.

responsibility

Employees who do well are praised and ___________; those who do not do well are ______________.

rewarded punished

The ___________ sets the atmosphere that enables the right responses from team members.

right attitude

Bureaucratic hierarchies are viewed by many as _______, ____________ that cannot effectively respond to changes in demand for service, technology, or the environment.

rigid inflexible organizations

People come to feel that the servant leader cares about them and would not jeopardize their _________.

saftey

Organization- Individuals working together to reach the _________.

same goals

Leadership is often portrayed as a ________ of behaviors.

series

Charismatic leadership when exhibited by a _________________, allows for a better motivated workforce.

sincere and caring leader

Chameleon Leadership - adaptable leadership style that varies depending on the _____________________, the individual involved, the circumstances surrounding the situation, past practice, progressive discipline, existing standard operating procedures and standard operating guidelines, and variables.

situation at hand

Another theory similar to ____________________ is that of contingency leadership, proposed by _________, an expert in industrial and organizational psychology.

situational leadership Fred Fiedler

The organization of fire departments varies depending on the ______________________ of the communities they serve.

size and population

In a free and democratic society, leaders can sometimes be expected to evolve from within a __________ context.

societal

Donald Favreau says that "leadership is the ability to get something done, by ___________ because he {or she} wants to do it."

someone else

Unity of command and __________________ facilitate communication and understanding.

span of control

Managers are like _____________ in the military.

staff officers

The basis for charismatic leadership lies in the _________ and ____________ of the leader.

strength example

Servant leadership allows the leader to ______________________ and create and nurture two-way respect.

support a group of people

Citizen leadership, however, is ____________ in nature; members are equals who work together for the common good.

supportive

This type of leader will exemplify the adage, "______ ___ _____ and ______ ____ _______"

talk the talk walk the walk

They usually have no troops to influence, but rather, they manage ________and ____________.

tasks situations

Fire departments are most successful when their members operate as a ________in a coordinated effort.

team

Servant leadership works only if leaders are there for _______________-.

their people

Under the concept of servant leadership, people are urged to ___________________.

to be who they are

The leader must also be sure that his or her followers are ________ and ________ to do the task in question.

trained willing

A good manager can make a great _____________ or ____________________, but the same success is not necessarily going to be realized if placed in a position such as a crew commander.

training officer fire inspector

Management is more alignment with ________________ leadership, whereas leaders are more _________________ in nature.

transactional transformational

The case for transformational leadership, as a preferred alternative to_____________________, has received a good deal of support.

transactional Leadership

Transactional leadership is based on a series of ______________ between the leader and the person being led.

transactions

Transactional leadership- Leadership style based on a series of _____________ between the leader and the person being led.

transactions

Contingency leadership is critical to functions performed __________________ because the needs of the moment are not known until the emergency occurs.

under times of stress

A leader's success depends on his or her ability to _____________ and ____________ the readiness of his or her followers in any given situation, hence the name situational leadership.

understand read

These beliefs, values, and norms generally go ____________- learning them is part of rite of passage of members new to an organization.

unpublished

The idea that people should be _____________________ and for their ability to make significant attributions to the success of an organization is the basis for servant leadership.

valued as individuals

Charismatic leadership- A style of leadership wherein the leaders have a ___________ of what they wish to accomplish and they lead through a process of inspiration and enthusiasm.

vision

These leaders have a __________ of what they wish to accomplish.

vision

Autry suggests that one way to do this is to be _______________.

vulnerable

Leadership- the ability to get something done by someone else because that person _____________ it.

wants to do

Leadership within life-and-death situations creates similarities between ___________________________: - - - -

war and firefighting -Situations involving life and death -Situations in which decisions must be made quickly -Situations in which decisions must be made without having all the facts to make the decision - Situations in which members may be experiencing fear and stress

Each leader leads based on _____ that person is.

who