OSCM 1-5
Behavior
If one customer spends 5 minutes taking out $20 from an ATM and another spends 2 minutes taking out $20 from the same ATM then there is variability in customer ___________.
Demand
If process capacity is 100 units per hour and customers desire 80 units per hour, then the process is _____________ constrained.
Stays the same
If processing time increases, then the capacity at a resource with a single employee ______.
Decreased
If the capacity of a resource with a single employee increased then the processing time must have ___________.
Decrease
If the capacity of a resource with a single employee increased, then the processing time must have ___________.
Decrease
If the cycle time for a process goes down then the time to finish X units starting with empty inventory buffers will _________.
Demand
If the utilization of the bottleneck is less than 100% then the process is _______________ constrained.
10
If, on average, 10 customers arrive per hour to a store, then ___________ customers must depart per hour.
It will decrease
Imagine a capacity constrained, single resource process with multiple employees working at the single resource. If the number of employees increases then what will happen to the cycle time for the process?
Throughput
Flow rate and _______ are identical
Flow, Time
Flow rate is measured in "__________ units per unit of ____________."
Inventory
Flow units waiting in the process without being worked on are often referred to as buffer __________.
Higher
For a given level of costs, the higher the revenue the ______ the profits.
Capacity
For a process that is _____________ constrained the bottleneck resource will have 100% utilization.
Decrease
From Little's Law we see that if cycle time increases while flow time stayed the same then inventory must ______.
Increase
From Little's Law we see that if inventory stays the same but flow time increases then cycle time must ________.
works
In a machine-paced line, each step ______ at the same rate.
Flow Units
In a process flow diagram, triangles are used to represent ________ waiting in a system.
Inventory
If a hospital administrator wanted to know how many patient beds an emergency room would usually need what process metric would he/she need?
Flow Rate
If a store manager wanted to know how many customers arrived at his/her store each hour, which process metric would he/she need?
Go down
If a supply chain manager can reduce Inventory while keeping the Flow Rate constant, what does Little's Law predict will happen to Flow Time?
Inventory
If a university president wanted to know how many students graduated from their university each year, which process metric would he/she need?
Inventory
If an accountant wanted to know how much money is typically tied up in a process, which process metric would he/she need?
Time
If an employee is tired one day and takes longer than normal to serve a customer, it shows that ______ can be a variability in supply.
It will go up
If cycle time goes up what will happen to lead time?
It will go down
If cycle time stays constant but inventory goes down what will happen to lead time?
It will go down
If inventory goes up but flow time stays constant what will happen to cycle time?
Efficient Frontier
The set of firms in an industry that are not Pareto Dominated. In other words, firms that are on the efficient frontier and have no firms in the industry to their upper right(are better on all dimensions)
Fit
The size of a cell phone is an example of a _______ attribute.
System
The three sources of inefficiency are also called the three __________ inhibitors.
Multiplying
The time through an empty machined-paced process is determined by ______ the # of stations by the cycle time.
Can't
The utilization of a non-bottleneck resource _________ be greater than that of the bottleneck.
Fit Attribute
Those where customer tastes may vary.
Bottleneck
To increase the capacity of a process one must increase the capacity of the resource that is the ____________.
Increase the capacity of the bottleneck resource regardless of where it is located in the process
To increase the capacity of a process, one should __________.
Marketing
Understanding how customers derive utility from products and services is the primary function of ____________.
Customers buy products that maximize their ___________.
Utility
Can't
Utilization ___________ be greater than 100%
Does not
Waste _______ add value to the customer.
Dollars
What flow unit do you think would enable you to measure the most activities in a restaurant process?
Variability
When 25 customers arrive between 8 am and 9 am and 10 arrive between 9 am and 10 am we are experiencing _____________ in demand.
Pareto Dominated
When a firm's competitors perform equally or better on all attributes of the customer's utility function.
Customer
When organizations make a trade-off they focus on meeting one dimension of ______________ utility in favor of another.
Demand
When the flow rate is less than the capacity the process is referred to as ____________ constrained.
Cars per day
Which could be an appropriate unit for a demand rate?
Seconds/Customer Minutes/Burger
Which could be an appropriate unit for a processing time?
Inventory
Which metric is most difficult to calculate directly?
Currency
You manage the finances for a restaurant. Which flow unit would you be most interested in?
Track, measure
You should choose a flow unit based upon what you want to _______________ and __________________.
Resources
______________ are the things in a business that help transform input into output.
Process Analysis
_______________ _____________ identifies and analyzes all the activities involved in serving one unit of demand or, put differently, in providing one unit of supply.
Inventory
Stock on hand is sometimes defined as the amount of goods a company has at a particular time. It is a synonym for which process metric?
The goal of operations management is to match what with what?
Supply with Demand
Processing
The ____________ time of a resource is how long that particular resource takes to complete one flow unit.
Firm Capability
The dimension of the customer's utility function it is able to satisfy
Longer
The earlier the patient arrives for the same departure time the ______ the flow time.
Should Not
The flow rate for a process _____________ ___________ be greater than the demand rate
Moves through
The flow unit is the basic unit that ________ a process.
Inflexibility
The inability of an operation to quickly and cheaply change in response to new information.
Larger
The longer the average flow time, the _______ the average inventory level.
More
The more you have to wait the ______ the inconvenience component.
Less
The nearer the location the ______ the inconvenience component.
Consumption Utility
A measure of how much you like a product or service, ignoring the effects of price and of the inconvenience associated with acquiring the product
Flow Time
A plant manager wants to know how long it will take to manufacture a single unit of a product to fill an order. What process metric does he/she need?
Equal to
A process can have capacity that is _________ the capacity of a bottleneck.
Both where a flow unit is processed and where it is held in inventory.
A process flow diagram indicates
Describe
A process flow diagram is a graphical way to _______ the process.
Quantitative
A process matrix is _____________.
Performance
A process metric is something that we can measure that informs us about the ____________ and capability of a process.
Key questions the manager of a process should ask.
-How can we make the process better? -Is the process performing well?
Pareto
A firm on the efficient frontier cannot ___________ be dominated.
Inefficient
A firm that is Pareto dominated by all of its competitors is ______.
Upstream
A(n) ____________ resource is a supplier of the downstream portion of a process.
Customer/Minute
An appropriate unit for capacity of a resource is _______.
Customers/Minute
An appropriate unit for capacity of a resource is _______.
Burgers/Second Customers/Minute
An appropriate unit for throughput is ______.
Inputs Outputs Movement of People
Arrows in a process flow diagram can indicate...
Increases
As cycle time increases, the time to make Q units __________.
Inputs
Companies employ individuals to manage acquiring the ____________ needed to serve customers.
It will stay the same
Consider a process with two resources where the first has capacity of 2 customers/minute and the second has capacity of 1.5 customers/minute. If the processing time at the first resource goes down then what will happen to the capacity of the process?
Market
Customers with different preferences for the same type of good are in different ____________ segments.
Consumption
Demand is driven by the __________ utility of the product or service, its price, and the associated inconvenience for customers.
Marketing
Determining customers wants and preferences is the primary function of ____________.
Utility
Economic theory suggests that a consumer's choice of a good or service is based on where he or she expects to achieve the highest ___________.
Transaction
Economists often refer to the inconvenience component as ___________ costs.
Demand
Inventory is a mismatch between supply and __________.
Flow
Inventory is the number of __________ units within the process.
Flow Time
Little's Law states that Inventory = Flow Rate × ______________ ______________
Performance
Organizations can improve their business by making trade-offs among the dimensions of ___________.
Costs
Organizations often trade off responsiveness with __________.
Total
Price includes the ____________ cost of owning the product or receiving the service.
Capacity
Process ____________ determines the maximum flow rate a process can provide per unit of time.
Can
Process analysis ______ be used with both manufacturing and service businesses.
Activities
Process scope defines the set of ________ included in the process.
Do
Processes that are demand constrained _______ have bottlenecks.
Box
Represents resources in a process flow diagram
Input, Output
Resources help the flow units to move from being a unit of ________ to a unit of ________.
